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Half Price Geeks

3.8

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Half Price Geeks Reviews Summary

Half Price Geeks has a rating of 3.8 stars from 73 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Half Price Geeks most frequently mention and great job. Half Price Geeks ranks 7th among Computer Repair sites.

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Texas
1 review
0 helpful votes
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Excellent
August 16, 2017

Both Terrell and Oliver were very professional in there dealings with me
They did the things they said they would do.
My computer is working great and Im happy

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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Good Job
August 5, 2017

Terrill the dispatcher was very efficient. He was following up before and after the appointment. He always kept me informed. Oliver, who worked on my laptop, knew exactly what he was doing. I want him back for more work on other laptops.

Date of experience: August 5, 2017
Indiana
1 review
0 helpful votes
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Great Service
July 19, 2017

Enjoyed working with Oliver. He was informative and provided me direct updates over the phone when he was onsite at one of our locations. He provided recommendations to prevent further issues in the future.

Date of experience: July 19, 2017
Texas
1 review
0 helpful votes
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Pricey and incomplete!
July 14, 2017

The person who came out couldn't figure out how to do some of what needed to be done. So, he sat there and researched on his cell phone how to do some of the tasks. While the rate was lower, I ended up paying as much or more for his research than I would have with someone more experienced. And one of my issues still isn't solved, just got an unwieldy work-around.

Date of experience: July 14, 2017
Customer C. — Half Price Geeks Rep
over a year old

Alice we utilize the latest technology, our system is electronic our techs use their phones to update their notes and invoices. From researching the techs detailed notes you had multiple issues that were resolved. You were wanting to do things on the printer that the HP settings don't allow. Should you have issues with the capabilities of your printer please contact HP and voice your concerns with the functionality of their product. The tech dispatched to you is a Microsoft Certified Systems Engineer with over 20 plus years of experience.

Arkansas
1 review
0 helpful votes
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Available.
July 13, 2017

Prompt work excellent result. Came to my hotel resolve my problem. If I'm ever in a situation where I should require assistance and my computer needs I will certainly call on these folks to do the job for me.

Date of experience: July 13, 2017
Texas
2 reviews
0 helpful votes
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OLIVER OLIVEFR OLIVER
July 10, 2017

My Service Tech, Oliver, was a genius. And efficient. Thanks to him I am a
Halfpricegeeks... geek.
I said all that needs to be said I am not a novelist, and I am only doing the time wasting exercise of ******* characters because Oliver deserves the recognition.

Date of experience: July 10, 2017
Texas
1 review
0 helpful votes
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Outstanding service
June 29, 2017

Made the handling of a computer problem easy and convenient. The technician was proffessional and personable. He made it a pleasant experience

Date of experience: June 28, 2017
Connecticut
1 review
0 helpful votes
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Computer help
June 28, 2017

The over phone on line software upgrade with Oliver went swimmingly. My phone kept disconnecting but he kept at it until the job was done. Today is my on-site help with a new printer. We'll see how that goes. Thanks.

Date of experience: June 28, 2017
Minnesota
1 review
0 helpful votes
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Satsified customer
June 20, 2017

Technician took the time to thoroughly vet our computer issues. When he left our computers were fully functioning and we had better security in place.

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Excessive charge
June 20, 2017

Fixed one thing but not both issues. Then charged my credit card for s full hour rather than the 20 minutes it actually took

Date of experience: June 20, 2017
Customer C. — Half Price Geeks Rep
over a year old

Our remote sessions are billed with a 1 hour minimum. Our tech stayed 30 mins. Beyond his scheduled shift to accommodate your after hours remote session, this is time that was not billed to you.

Texas
1 review
0 helpful votes
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Disappointed
June 12, 2017

For the first time after all the years I have been using them, I am somewhat dissatisfied with the outcome of my service. While the initial problem was somewhat corrected, it created another problem. I told the representative who did the follow-up call about this and I never heard from them again. I expected to be contacted to correct the new problem. Never happened

Date of experience: June 12, 2017
Customer C. — Half Price Geeks Rep
over a year old

Upon researching your issue, I see that you were to call our dispatcher back when things slowed down for you. I show the call logs and email correspondence of our dispatcher reaching out to you along with the notes of your response. Our dispatcher was waiting on your call back after being told you didn't have the time to deal with your issue. I also see notes stating that your issues are resolved and that a tech worked with you at no additional cost for a second new issue.

Texas
2 reviews
0 helpful votes
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I am a long time customer
May 21, 2017

Professional, personable, responsive, trustworthy, reliable, competent. I remain a loyal customer because Oliver Broadus is all of the above and more. I appreciate him so much.

Date of experience: May 20, 2017
Texas
1 review
0 helpful votes
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Professional and thorough
May 18, 2017

On time, very efficient, very knowledgeable and eager to answer all my questions. I would recommend your services and will use again as necessary.

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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DELL VIRUS
May 2, 2017

I call with the problem, and a appointment was scheduled.
It happens right on time and in less then an hour the problem was solved

Date of experience: May 2, 2017
Texas
1 review
0 helpful votes
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To the rescue!
April 23, 2017

I have used Halfpricegeeks for many years to solve and resolve any troubles I have with Apple and PC issues. I have been very satisfied every time. Outstanding service and personnel.

Date of experience: April 23, 2017
Texas
1 review
0 helpful votes
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Security Check
April 13, 2017

Great job in checking our computers to relieve our minds in knowing that we were secure from the outside world!

Date of experience: April 13, 2017
Texas
1 review
0 helpful votes
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Your courteous, attentive, customer-oriented service will inspire us to call you again when needed.

We like your level of expertise and your prices!

Date of experience: April 8, 2017
Texas
1 review
0 helpful votes
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Exactly what we needed!
March 22, 2017

Great experience - contacted online - confirmed appointment via email - very knowledgeable - great service - Halfpricegeeks were exactly what we needed!

Date of experience: March 22, 2017
Georgia
2 reviews
0 helpful votes
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At 82, I never would expect that the service provided to me by Avast would switch me over to some technical support group that actually caused me to call your company to clean up my computer. Your agent kept me informed as to what he was doing, and also supplied me with a new security system on my computer. I was happy with his service and have already recommended your service to another person in my building. It was a pleasure working with your company, and I hope I will not let another person take over my computer without thorough knowledge of what they want to do, and then I will hang up and call you.

Date of experience: March 18, 2017
Maryland
1 review
0 helpful votes
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Half Price Geeks. Really!
March 14, 2017

I have had the problem with my printer not printing previously. The time it took to fix this problem should have taken about 20 minutes. The time you took was obviously dragged out to over an hour in order to charge me more. Since contacting you my printer will no longer print in color and I need more service.

Date of experience: March 14, 2017
Customer C. — Half Price Geeks Rep
over a year old

Hello,
After reviewing the notes it looks like you were not able to print from your computer to the printer. The tech has very detailed notes as to what was done. The issue could not have been resolved in 20 mins. Our job is to fix the issue and to not provide substandard rush service. Your not printing in color would be an issue with your print cartridges, the tech helped to connect you back to printing, which was the initial reason for your call.

From the business

We're not your average IT company. Our staff is experienced, friendly, ready & willing to help you! On-site or remote Nationwide service available. 877-77-GEEKS (43357) www.halfpricegeeks.com


halfpricegeeks.com
Founded in 2005
Clinton Corners, NY, United States