Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Halara

Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Halara?
grey stargrey stargrey stargrey stargrey star

Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
This company does not typically respond to reviews

Instant Feedback

34,519 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Deanna R.
Unfollow Deanna R.
Share Review
Report Review

It's not an experience for me when buying clothes. They came. The fabric felt great. The sports bra was awesome but broke within 2 minutes.

Date of experience: April 1, 2022
Pennsylvania
1 review
0 helpful votes
Follow Christina D.
Unfollow Christina D.
Share Review
Report Review

So, so; not the best; waited and waited for delivery after 3/11/2022 when I was notified that it was shipped. Just arrived 4/1/2022

Date of experience: April 1, 2022
Indiana
1 review
0 helpful votes
Follow Bethany O.
Unfollow Bethany O.
Share Review
Report Review

It was great
April 1, 2022

Good experience would buy more love love love love

Date of experience: April 1, 2022
Washington
1 review
0 helpful votes
Follow Abril O.
Unfollow Abril O.
Share Review
Report Review

Fits prefect
April 1, 2022

Fits prefect. Has tummy control and not see through

Date of experience: March 31, 2022
Louisiana
1 review
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

Love my new pieces, but very long shipping time with unclear package tracking details.

Date of experience: March 31, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Kentucky
1 review
0 helpful votes
Follow Dede Z.
Unfollow Dede Z.
Share Review
Report Review

Took entirely took long to receive my purchase and could never get any response

Date of experience: March 31, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Oregon
1 review
0 helpful votes
Follow Elyse B.
Unfollow Elyse B.
Share Review
Report Review

Took forever to deliver but love the product want to order more soon!

Date of experience: March 31, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Maine
1 review
0 helpful votes
Follow Angela A.
Unfollow Angela A.
Share Review
Report Review

I would beg you to be more descriptive. Both items that I received were not as I expected them to be.

Date of experience: March 31, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

North Carolina
1 review
0 helpful votes
Follow Eileen C.
Unfollow Eileen C.
Share Review
Report Review

Relatively easy to use
March 31, 2022

Relatively easy to use. A little longer for delivery than expected.

Date of experience: March 31, 2022
Iowa
1 review
0 helpful votes
Follow Carrie A.
Unfollow Carrie A.
Share Review
Report Review

Heckles Yes
March 30, 2022

It was nice and easy to find what I was looking for, in general. I'm a plus size lady, so the designs I liked in the normal sizes, i had a little harder time trying to find my size.

Date of experience: March 30, 2022
Georgia
1 review
0 helpful votes
Follow Katrina A.
Unfollow Katrina A.
Share Review
Report Review

Did not fit as advertised
April 29, 2022

Did not fit as advertised. Did not like the color.

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2022
Customer S. — Halara Rep
over a year old

Hi Katrina, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks

Kentucky
1 review
0 helpful votes
Follow Kara Y.
Unfollow Kara Y.
Share Review
Report Review

Good shopping experience went well
March 30, 2022

Good shopping experience went well. Will be buying more

Date of experience: March 30, 2022
California
1 review
0 helpful votes
Follow Alana E.
Unfollow Alana E.
Share Review
Report Review

I'm short and carry most of my weight on my legs and bottom. Other leggings looked hideous on me. I decided to try one more time and I'm just delighted at the way they look, they hold you in but are relaxed an the lower leg, making for a straighter silhouette, so much more flattering on curvy women. THANK YOU!

Date of experience: March 30, 2022
Florida
1 review
0 helpful votes
Follow Ana X.
Unfollow Ana X.
Share Review
Report Review

Good quality items but very very long shipping time.

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
Follow deborah N.
Unfollow deborah N.
Share Review
Report Review

Would give five stars but I have to return something. Hopefully that goes well. Then 5 for sure!

Date of experience: March 30, 2022
Minnesota
1 review
0 helpful votes
Follow Taya S.
Unfollow Taya S.
Share Review
Report Review

It was good, even if I don't love all the products I do love the company

Date of experience: March 30, 2022
Pennsylvania
1 review
0 helpful votes
Follow Rosemary J.
Unfollow Rosemary J.
Share Review
Report Review

The pants were easy enough to find and order, but they are very expensive and my daughter does not like the style and fit of the pants

Date of experience: March 30, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Minnesota
1 review
0 helpful votes
Follow Fayth W.
Unfollow Fayth W.
Share Review
Report Review

My experience was very easy and quick, it came fast!

Date of experience: March 30, 2022
New Jersey
1 review
0 helpful votes
Follow Abigail B.
Unfollow Abigail B.
Share Review
Report Review

Sizing runs very small
April 29, 2022

Sizing runs very small.
Material is very soft and comfortable

Date of experience: March 30, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Maine
2 reviews
0 helpful votes
Follow Jill A.
Unfollow Jill A.
Share Review
Report Review

Package came within expected timeframe, communication was often enough and clear

Date of experience: March 30, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


+98
See all photos