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Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
This company does not typically respond to reviews

Instant Feedback

34,519 reviews

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Ohio
1 review
0 helpful votes
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The skirts I bought are super comfy and well made! Shipping was fast, too!

Date of experience: August 10, 2021
Colorado
1 review
0 helpful votes
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Got my two dresses, they fit great and I'm very happy with the quality and fit. Thanks!

Date of experience: August 10, 2021
South Carolina
1 review
0 helpful votes
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Easy to use, great discounts, very high quality material!

Date of experience: August 10, 2021
Texas
1 review
1 helpful vote
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If you contact them to try them to return something that doesn't fit, they will tell you they don't offer returns because they are a young company and offer you a "gift card" to "purchase something else".

Date of experience: August 10, 2021
Michigan
1 review
0 helpful votes
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Great
August 10, 2021

Great - really like the fit of the clothing I bought

Date of experience: August 10, 2021
Canada
1 review
0 helpful votes
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Excellent experience!
August 10, 2021

Excellent experience! Fast delivery, excellent quality!

Date of experience: August 10, 2021
District of Columbia
1 review
0 helpful votes
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Great items and the shipping time is reasonable. Would order from them again.

Date of experience: August 10, 2021
Canada
1 review
0 helpful votes
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Prices changed continually which made me feel like the business is a scam.

Date of experience: August 10, 2021
Johnny L. — Halara Rep
over a year old

Thanks for your honest feedback! We're on a mission to develop comfortable and high-quality athleisure products for women in all ways of life. Our Customer Service team will reach out to your email in an effort to earn your business and gain your trust.

Canada
1 review
0 helpful votes
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The delivery was good, the items I ordered were excellent quality.

Date of experience: August 9, 2021
New Mexico
1 review
0 helpful votes
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I love the stuff, but the sizes between items are inconsistent.

Date of experience: August 9, 2021
Johnny L. — Halara Rep
over a year old

Thanks for sharing your feedback regarding our offers. We'll contact you via email with to discuss further. Thanks!

Massachusetts
1 review
0 helpful votes
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The dress I got was pretty cute
August 10, 2021

The dress I got was pretty cute. And the shorts were ok but they kinda gave me swim shorts vibe.

Date of experience: August 9, 2021
Canada
1 review
0 helpful votes
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Order was great
August 10, 2021

Order was great. The delivery was fast. I love the fabric quality and the price range makes it better!

On a non-related note, the sitejabber email looks very unfriendly and suspicious, that might need some work.

Date of experience: August 9, 2021
California
1 review
0 helpful votes
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Very easy process of buying online
August 10, 2021

Very easy process of buying online. The order came in a good amount of time and I love it!

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Order arrived quickly and the quality of the items was great.

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Love the dresses overall but the shipping took a long time! The fit wasn't as great on the one I ordered unfortunately

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2021
Johnny L. — Halara Rep
over a year old

Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Illinois
1 review
0 helpful votes
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Great athletic dresses
August 10, 2021

Great athletic dresses. I'm 32 ddd so the bra inserts weren't much use but you
Can take them out and where it bare or with a sports bra underneath (when not are-leisur-into)

Date of experience: August 9, 2021
Kentucky
1 review
0 helpful votes
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Great products and nice shopping sight. 10/10 will use again. QUICK delivery and it was 100% on time and tracked true.

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
Follow Kylie E.
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Great!
August 10, 2021

Great! Fast delivery and I love the dresses. I'm 5'3" and about 135lbs and fit into a small and a medium. I'm athletic and curvy so the medium was a better fit! 10/10 would recommend.

Date of experience: August 9, 2021
Canada
1 review
0 helpful votes
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Great, amazing, would definitely introduce to other friends and family.

Date of experience: August 9, 2021
Texas
2 reviews
0 helpful votes
Follow Madison A.
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Love love love everything is amazing. Got here early. And it's amazing quality

Date of experience: August 9, 2021

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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