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Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
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34,519 reviews

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Pennsylvania
1 review
0 helpful votes
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The shipping was relatively fast; however; I do feel the sizes are a little misleading. I'm usually a 4 ( according to the size chart) I ordered a small for the cute dresses; they fit but are a little snug; I should have went up a size

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Johnny L. — Halara Rep
over a year old

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message/email too! Hope you’ll give us a chance to make things right.

New York
1 review
0 helpful votes
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I love the material of the clothes and it was timely

Date of experience: August 23, 2021
Saudi Arabia
1 review
0 helpful votes
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Great but would like faster delivery, thank you very much

Date of experience: August 23, 2021
Arizona
1 review
0 helpful votes
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Thought I might get scammed by this with a poor quality product, but was very pleasantly surprised! Love the material, the fit, the design, the price! Will definitely purchase more products in the future!

Date of experience: August 23, 2021
Mexico
1 review
0 helpful votes
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Very good experience, easy to buy, good delivery time for an international delivery, they ship to Mexico :)

Date of experience: August 23, 2021
Florida
1 review
0 helpful votes
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Shipping took considerably longer than anticipated and while the customer service was good and the shorts fit well, the mesh is not quality and began unraveling after just one wear and wash. Now they look stringy on the bottom instead of brand new :(

Date of experience: August 23, 2021
Johnny L. — Halara Rep
over a year old

Hi! We're sorry to hear about the quality issue. We will reach you via email soon! Please be assured that we will sort out the issue upon your reply.

Ohio
1 review
0 helpful votes
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Slow delivery but otherwise great!
August 23, 2021

Slow delivery but otherwise great! And great customer service as well!

Date of experience: August 23, 2021
Washington
1 review
0 helpful votes
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My order arrived in a timely manner and everything I got is so adorable. The sizing of the running shorts seems to run small so I would have sized up for those.

Date of experience: August 23, 2021
Johnny L. — Halara Rep
over a year old

Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email too! Hope you’ll give us a chance to make things right.

Georgia
1 review
0 helpful votes
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She loved it especially the pockets!
August 23, 2021

She loved it especially the pockets! Best gift ever

Date of experience: August 23, 2021
New York
2 reviews
0 helpful votes
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Fast, efficient and the items I received, loved so much, I bought three. Definitely will order in the future!

Date of experience: August 23, 2021
Florida
1 review
0 helpful votes
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Loved everything!
August 23, 2021

Loved everything! A little slow on shipping, but worth the wait.

Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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Love the clothing
August 23, 2021

Love the clothing. Work out dresses are great quality yet the shipping takes forever!

Date of experience: August 23, 2021
California
1 review
0 helpful votes
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Easy to use
August 23, 2021

Easy to use. Clothes are comfortable and flattering

Date of experience: August 22, 2021
Colorado
1 review
0 helpful votes
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A+++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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I love your plus sizes but all the clothes stink really bad had to wash them right away

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Buying the clothes was easy
September 22, 2021

Buying the clothes was easy. But the shorts didn't come how I assumed they would (colour was off and sizing of the legs were wide). I don't love the fit and the fact that they don't have pockets.

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2021
Missouri
1 review
0 helpful votes
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Love all the shorts I got!
August 23, 2021

Love all the shorts I got! So comfortable and the material is awesome.

Date of experience: August 22, 2021
Ohio
1 review
0 helpful votes
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The skirts are cute and really good quality! Will definitely be purchasing more!

Date of experience: August 22, 2021
New Jersey
1 review
0 helpful votes
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Was ok I think the straps are a bit loose on me. Would like straps to be adjustable

Date of experience: August 22, 2021
Georgia
1 review
0 helpful votes
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This is my second purchase
August 22, 2021

This is my second purchase. I like the quality of the various items I bought. The prices were great and they came quickly

Date of experience: August 22, 2021

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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