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Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
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34,519 reviews

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Canada
1 review
0 helpful votes
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Easy
January 17, 2022

Easy. Fast good explanations. Love the follow up. Make sure the sizing drop down menu has inseam lengths.

Date of experience: January 17, 2022
Washington
4 reviews
0 helpful votes
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I love your pet hair resisting leggings. Plus your site is easy to navigate

Date of experience: January 17, 2022
Wisconsin
1 review
0 helpful votes
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Fast and easy!
January 17, 2022

Fast and easy! I hope I like my stuff I never order anything from here!

Date of experience: January 16, 2022
Michigan
1 review
0 helpful votes
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Easy to navigate and fair prices
January 16, 2022

Easy to navigate and fair prices. So excited for my package to come!

Date of experience: January 16, 2022
South Dakota
1 review
0 helpful votes
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I don''t know how to say they fit better than ever. I really like the durability of the leggings, only thing is after a couple washes they start to do the bubble thing with the fabric on the inseam, but its worth it so.

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Kept going back to PayPal and asking me to confirm address. 3 times

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2022
Customer S. — Halara Rep
over a year old

Hi Debbie, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Ohio
1 review
0 helpful votes
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Easy ordering process
January 16, 2022

Easy ordering process. I appreciated the email updates.

Date of experience: January 16, 2022
Wisconsin
1 review
0 helpful votes
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So many cute things, plus great reviews and pictures to help me shop.

Date of experience: January 15, 2022
Colorado
1 review
0 helpful votes
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Quick, easy and exactly the product I needed as gift for my granddaughter, who requested those items as her birthday gift!
She absolutely loved them!

Date of experience: January 15, 2022
Canada
1 review
0 helpful votes
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Wish you had more styles for girls and women that match

Date of experience: January 15, 2022
New York
1 review
0 helpful votes
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Quick and easy, shipping is surprisingly expensive though

Date of experience: January 14, 2022
New York
1 review
0 helpful votes
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80% of the clothes I order are from Halara since I discovered it last summer. The quality of the items is GREAT, the price is better, and I always look and feel cute and polished. These clothes don't give off the 'im too lazy to wear jeans' vibe: you only notice they are athleisure wear from close up, if at all!

Date of experience: January 12, 2022
Iowa
1 review
0 helpful votes
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Love the clothing very soft and comfortable good price

Date of experience: January 12, 2022
Canada
1 review
0 helpful votes
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Easy
January 11, 2022

Easy. Looks like a great product! I'm excited to receive them!

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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Easy to shop and love the free mystery gifts for large orders!

Date of experience: January 11, 2022
Wisconsin
1 review
0 helpful votes
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No bras for plus size
February 10, 2022

No bras for plus size. The codes I have I couldn't use and with the price of these items, I should've been able to. The amount of clothing for average size versus plus is ridiculously unfair. You will never get appropriate plus size feedback if you don't sell it to them. I'd love tops and crops but nothing above a large or xl. The bras too. The leggings were alright to shop through as there was selection. I wish there was as much as the other sizes and some of the other sizes were options for plus but I guess this is life.

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Customer S. — Halara Rep
over a year old

Thanks for writing us a review we appreciate your feedback! Halara celebrates all bodies and sizes, we are constantly enriching our product offerings to be more inclusive with the best balance of price and quality. Please stay tuned and enjoy Halara!

California
4 reviews
0 helpful votes
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Pages were slow to load
January 10, 2022

Pages were slow to load. Other than that experience was fine.

Date of experience: January 10, 2022
Nevada
1 review
0 helpful votes
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Easy to navigate
January 10, 2022

Easy to navigate. Like some products. But the delivery is a little slow

Date of experience: January 9, 2022
California
1 review
0 helpful votes
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Loved the quality of the material and super comfortable

Date of experience: January 7, 2022
Oklahoma
4 reviews
1 helpful vote
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Easy shopping & checkout
January 7, 2022

Easy shopping & checkout. Easy return of 1 pair unfortunately.

Date of experience: January 7, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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