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I ported in originally from Angelina County back in April 2022. I originally had a different caseworker and when I'd email or call she would respond. I didn't know my caseworker had changed until about Aug 2022 and have been trying to contact her since. I have sent dozens of emails and left about the same amount of voicemails. I've also left a voicemail for HR and spoke to the receptionist a few times. The last time I spoke to the receptionist, my caseworker called me but I was in the bathroom and I called her right back and it went to voicemail. I have called once a week for over a month since then and she never calls me back. I'm going to assume I have to contact HUD themselves in DC to get my caseworker to respond. The portal says my annual recertification was due by 4/15 and that I needed to send missing info in by 3/22/2023 and I did and it's still pending as of 5/1/2023.
