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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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Colorado
1 review
2 helpful votes
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I have only been a client for about a week. We are still resolving some issues with the computer and access speed but so far everyone has been very helpful
Jayarani biswas

Date of experience: March 26, 2013
Pennsylvania
1 review
0 helpful votes
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From the time that I first was introduced in the staff at Guru.com time I found them to be courteous, knowledgeable, and friend. Prior to coming to Guru I had experienced a computer problem with around 30 days without success. As a result of using Guru each of my computer issue has been addressed.
Jayarani biswas

Date of experience: March 25, 2013
Maryland
1 review
1 helpful vote
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The times i have had with a computer that's almost ten years old were trying until i hooked up with GURU. The techs here have clicked in in the issues with good results and left my mind -at ease. Let me also say they were very polite and quick to resolve the issue-
Jayarani biswas

Date of experience: March 25, 2013
Maryland
2 reviews
1 helpful vote
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To begin with, the help I am receiving from Mausami Nath is exemplary. However, ultimately I would like this problem fixed finally. Hopefully, this will be the case today. Thank you.

Date of experience: March 25, 2013
Minnesota
1 review
1 helpful vote
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The issue was taken care of in a previous call. This time I had to call in to contact tech support. I would have rather contacted through the internet.

Date of experience: March 23, 2013
California
1 review
0 helpful votes
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I was helped to my satisfaction on my experience with guruaid.

Date of experience: March 22, 2013
Maryland
1 review
0 helpful votes
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Every one in the company was extremely knowledgeable about the working of my computer. Tey were curtesy and ready to help. I recommend your company to anyone who needs computer assistance.

Jaya made me feel that I was in the hands of very knowledgeable techician. I was very comfortable working with her, and I want to thank her for her service.
Thanks
Harri

Date of experience: March 22, 2013
Pennsylvania
1 review
1 helpful vote
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VIcky was extremely helpful in resolving all of my computer problems. I am very satisfied with the experience!

Date of experience: March 22, 2013
Michigan
1 review
0 helpful votes
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Very helpful in spite of my technical knowledge and language understanding!

Date of experience: March 22, 2013
Illinois
1 review
0 helpful votes
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I have had a great experience with Guru Aid. They provide great customer service, are always quickly available and helpful with all my needs.

Date of experience: March 21, 2013
Vermont
1 review
0 helpful votes
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I would be totally lost without guruaid. Just knowing that I can call anytime and the phone call will be answered immediately is a great perk, Everyone should try them out and they will be sure to keep them every year. Everyone is very professional and
Polite.

Date of experience: March 20, 2013
Germany
1 review
1 helpful vote
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Today two Trojan horse virus attached my computer and my regular protection service removed them, however, not fully. Upon contacting GURUAID, they promptly and efficiently cleaned up my computer; and, it is now working like new. So far, I am really happy I subscribed for this service.

Date of experience: March 19, 2013
New York
1 review
1 helpful vote
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During the past year and one-half, I found the people handling my Guruaid account to be professional, knowledgeable, and helpful.

Date of experience: March 18, 2013
Canada
1 review
4 helpful votes
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Solved my problem and went the extra mile by changing the hated Windows 8 layout to Classic. Really impressed with: professionalism, courtesy, skill and patience with a semi-skilled luddite!

Date of experience: March 18, 2013
California
1 review
1 helpful vote
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The help I have received from guruaid is invaluable! I used to have to take my computer to the repair shop, but guruaid makes it so much more convenient. Issues were resolved completly to my utter most satisfaction. Would highly recommend this service!

Date of experience: March 18, 2013
Florida
1 review
1 helpful vote
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Good service
March 18, 2013

Good service - poor phone connection at first but cleared up and was pleased with attitude and results.

Date of experience: March 18, 2013
Pennsylvania
1 review
0 helpful votes
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Every time I have contacted GureAid for computer problems they have patiently waled through my problem and fixed. Also, the staff has been very professional and curtious..

Date of experience: March 18, 2013
Tennessee
1 review
0 helpful votes
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Every one of your technicians that I spoke to were courteous, knowledgeable, and did a great job bringing my computer back to good health. I was very happy with this experience. Thank you all very much.

Date of experience: March 17, 2013
Wisconsin
1 review
1 helpful vote
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All my question and problems are quickly corrected and i am happy with the speed of the answers and you guys are very helpfull.

Date of experience: March 17, 2013
New York
1 review
0 helpful votes
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They made everything easy for me such a great help since I purchased this plan the best iv dealth with to date

Date of experience: March 17, 2013

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.