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The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I have only been a client for about a week. We are still resolving some issues with the computer and access speed but so far everyone has been very helpful
Jayarani biswas
From the time that I first was introduced in the staff at Guru.com time I found them to be courteous, knowledgeable, and friend. Prior to coming to Guru I had experienced a computer problem with around 30 days without success. As a result of using Guru each of my computer issue has been addressed.
Jayarani biswas
The times i have had with a computer that's almost ten years old were trying until i hooked up with GURU. The techs here have clicked in in the issues with good results and left my mind -at ease. Let me also say they were very polite and quick to resolve the issue-
Jayarani biswas
To begin with, the help I am receiving from Mausami Nath is exemplary. However, ultimately I would like this problem fixed finally. Hopefully, this will be the case today. Thank you.
The issue was taken care of in a previous call. This time I had to call in to contact tech support. I would have rather contacted through the internet.
I was helped to my satisfaction on my experience with guruaid.
Every one in the company was extremely knowledgeable about the working of my computer. Tey were curtesy and ready to help. I recommend your company to anyone who needs computer assistance.
Jaya made me feel that I was in the hands of very knowledgeable techician. I was very comfortable working with her, and I want to thank her for her service.
Thanks
Harri
VIcky was extremely helpful in resolving all of my computer problems. I am very satisfied with the experience!
Very helpful in spite of my technical knowledge and language understanding!
I have had a great experience with Guru Aid. They provide great customer service, are always quickly available and helpful with all my needs.
I would be totally lost without guruaid. Just knowing that I can call anytime and the phone call will be answered immediately is a great perk, Everyone should try them out and they will be sure to keep them every year. Everyone is very professional and
Polite.
Today two Trojan horse virus attached my computer and my regular protection service removed them, however, not fully. Upon contacting GURUAID, they promptly and efficiently cleaned up my computer; and, it is now working like new. So far, I am really happy I subscribed for this service.
During the past year and one-half, I found the people handling my Guruaid account to be professional, knowledgeable, and helpful.
Solved my problem and went the extra mile by changing the hated Windows 8 layout to Classic. Really impressed with: professionalism, courtesy, skill and patience with a semi-skilled luddite!
The help I have received from guruaid is invaluable! I used to have to take my computer to the repair shop, but guruaid makes it so much more convenient. Issues were resolved completly to my utter most satisfaction. Would highly recommend this service!
Good service - poor phone connection at first but cleared up and was pleased with attitude and results.
Every time I have contacted GureAid for computer problems they have patiently waled through my problem and fixed. Also, the staff has been very professional and curtious..
Every one of your technicians that I spoke to were courteous, knowledgeable, and did a great job bringing my computer back to good health. I was very happy with this experience. Thank you all very much.
All my question and problems are quickly corrected and i am happy with the speed of the answers and you guys are very helpfull.
They made everything easy for me such a great help since I purchased this plan the best iv dealth with to date
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

