GuruAidReviews 1,352

I have been a customer for two years during which my laptop has been 'serviced' three times. Following the last service I noticed that the Norton anti-virus software was switched off. Either this was done by a technician or they had not noticed. Either way deeply worrying. I explained this over the phone and said I wished to discontinue my contract. As we approached and passed renewal date I received a string of calls from their representatives. My attempts to speak to a senior manager have been ignored. Not to be trusted.

Called them for what I thought was the Webroot support number. The "support tech" said he needed to sign on my computer, which Webroot always does. The difference being that Webroot has outstanding support and GuruAid couldn't write a dir command without a syntax error. He said he worked to Webroot, which was a lie. After screwing around on my computer for almost an hour it became obvious to me he had no idea how to restore Webroot on my new computer and, but for $80 he could a "technician" clean up all the errors on my 2 day old machine.
My guess is that if you think they did a good job you really didn't need them.

STAY AWAY! IT IS A SCAM!

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

I would give minus stars if I could. I thought I was contacting Dell support and this number popped up and they acted like Dell support when I explained my issue. Computer. Before they could service my computer I needed to buy a service contract. I agreed to $179,00 for one year thinking this was Dell' Iwas billed $299.99. Bottom line they accessed my computer, removed Kaspersky and caused seriously infected my computer,. Requiring me to cancel my Discover card and Dell to take much time to remove all the spyware. A very upsetting situation. To say the least.

Spent half an hour with one of their 'techs'. Stupid me gave him access to remotely solve problem with my AVG ZEN (which was a problem in and of itself. Don't know what this tech did but my desktop became unstable and virus ridden!. He said he'd sort it out if I paid £80 or if I couldn't afford that what could I afford?. I put the phone down. What confuses me is why AVG allow themselves to be associated with Malware snipers!. One can only wonder.

I joined GURUAID 9 days ago and initially I was impressed and the problem I had at the time got resolved in reasonable time, unfortunately today after a second problem occurred I spent almost 7 and half hours in front of my screen. I cannot explain why but one of the service centre individuals made an incorrect acusation which totally made me very angry partivularly as I had been very patient all along. I have paid for a year contract which I certainly will use should the situation arise BUT as things are right now I will be reluctant to continue or even recommend if the gentleman or any colleague responds to me in the way he did today. The actual individual who was trying to sort my problem was most polite.

Rude phishing scammers. I was looking to speed my computer up but that was not the case. The first person who I spoke to did not even seem to care and told me to stop "prank calling" and hung up. I called back and was repeatedly was put on hold for 20 minutes while he 'spoke' to his technician. The phone eventually got disconnected. I finally, got to talk to someone who I explained my situation to told me that it was no problem to fix. When I gave him my name he ended up going through his computer and told me files no files matched my name and repeatedly told me I would to repay the $200 plus bucks. I told him that I was not going to repay for some of fix I could eventually do myself, he eventually said he would diagnose my computer and help me find my receipt on my email. He got remote access control, but I just logged off my computer as I could not be bothered with him contradicting and yelling at me all the time. Eventually, I had a local technician look at my computer and it turned out that he found corrupt files placed in my computer from the day GuruAid looked at it from somewhere overseas in India. Never use these rude, phishing, con artists.

I have the service now for a few years. They are very helpful in getting the problem fixed. The only bad part is that you must sit in front of the computer till the problem is resolved, this can take several hours. I have recommended them to several people and they are happy with the service. GuruAid was able to fix my problems. Had a problem where boot command on the computer was block and a company wanted $500.00 to release my computer. Since I was in a contract with GuruAid I paid nothing. In the long run the company saves me time and aggravation with computer problems. I call them once a month just to clean up the computer.