On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Give them a try to solve your computer headaches i find these good to do business with Mac Wiser
Best service I have received from any geek squad. Very helpful and they will make sure the services are all preformed.
GuruAid tec's were of great help with my computer issues
Thanks for helping every time I need you
I have been a customer since 2014
Thanks for everything
I have used Guru Aid for two years. The service has been excellent! The cost has been reasonable. All issues have been resolved to my satisfaction. They have been patient with my limited computer knowledge. All in all it was a great pleasure to work with the GuruAid team.
Dr. Harold Miller
Joining Guruaid was the best decision that I have made in terms of the maintenance of my lap top. I am currently pursuing my doctorate degree online, and I never worry about encountering any problems, because i know that GuruAid will always be there to assist me in resolving any difficulties morning noon or night. The are indeed the best and worth the invesment.
I am very pleased with the service that I received today. All the issues were fixed and other concerns that I had was taken care of. I would recommend this service to everyone. I would give them a 10.
The Technicians are really kind and make sure that they have done everything they could, they always ask anything if needed and don't ever go through your files or anything important unless they have permission, I would recommend using GuruAid if you have any difficulty with your Laptop, computer, etc.
Rajesh helped me a lot with my computer and upload the right software without picking the wrong one I give 10 stars excellent
I know very little about computers - but service I got was great and hopefully I can once again enjoy my solitaire and music
Mr Kanagara was well experienced in assisting me with a problem i had in facebook, he corrected pretty fast and i was really impressed with him...
Quick, friendly service. Attended to all my requests promptly. Good service
Guruaid is absolutely the worlds best at maintaining computers, I've used them for over 6 years & was/am completely satisfied with the work they do. I certainly wouldn't trust anybody else.
I was very happy with the work that Vijay did on my computer. He was very efficient and new his job well
I was very please with the service I received today, looking forward to working on the PC. Thank you for your prompt service to my issue.
My tech fixed every issue with great patience. I would recommend GuruAid to any one.
For 3 weeks I was having an issue with SKYPE connectivity. I finally contacted GuruAid and they spent about 1 & 1/2 hrs to correct the issue to my satisfaction. The subscription is well worth the price for the support that this company provides
I got excellent service today from Yatin Dalvi of Guruaid. He was efficient, knowledgeable
And fixed all my issues. My computer runs faster and more efficiently. I highly recommend GuruAid and compliment Yatin on his excellent service today
Sachin was very kind and explained all he was doing along with showing me other issues needed to be fixed.
I very much appreciated his input and his services.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tech Support Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members