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business logo of Gucci
gucci.com
luxury, avant-garde men, womenAge 26-45, 46-60, 60+
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About the business


gucci.com
+1 877-482-2430
Italy
Gucci is part of Kering
Clothing item from GucciFashion apparel by GucciMerchandise from Gucci clothing lineGucci fashion product

Business Highlights

General

Parent Company: Kering
Target Gender: men, women
Target Age Group: 26-45, 46-60, 60+

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all items must be in original condition with original tags attached.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Gucci-Up

Product

Style: luxury, avant-garde
Body Fit: petite & short, regular
Available Sizes: Men's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, whatsapp, contact form
Support Phone: +1 877-482-2430

Payment Options

Payment Methods: card payments, Apple Pay, Amazon Pay, PayPal

How would you rate Gucci?
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Gucci Reviews Summary

Gucci has a rating of 2 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gucci most frequently mention and customer service. Gucci ranks 175th among Designer Clothes sites.

service
17
value
16
shipping
10
returns
14
quality
16

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GB
1 review
1 helpful vote
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I wouldn't even give them one star.
ZERO STARS REVIEW
I wish I had researched reviews of Gucci merchandise before I purchased an item. They are cheap and do not last.
DO NOT BUY.
In comparison, I bought an Osprey purse some 10 years ago and it is still looking good. Gucci on the other hand - I have used my purse for only one year and it is worn with the leather worn away from what looks like cardboard underneath. I was so happy to have been able to buy myself a purse (55th birthday present with money and a bonus). £430 paid at the Gucci shop in Heathrow T5 for my white 'bit' purse.
I complained about the shoddy state of it at Bicester where I attended in person. The manager Jack was very shocked to see it in that condition and offered to return it to head office for inspection and 'replace or refurb'. However, after 2 months I received an email saying that my sunglasses could not be repaired. I reminded them that I had sent in a purse for inspection. 2 weeks later - they reply saying the same. Nothing to be done - usual wear and tear. I asked to officially complain and still they came back and said they were returning it and that the state it is in is usual... it looks like a FAKE. I am so upset. I will never ever buy anything of theirs ever again. I strongly recommend you think about the non-quality of their products. It really is JUST CHEAP NASTY TAT AND THEY ARE ROBBING PEOPLE AND LAUGHING ABOUT IT. I have all the emails and can provide photos. They know.
Please consider anything else. Anything. A plastic bag. Use your hands, but do not buy any of their goods. Shameful Gucci Shameful.
Gucci? Gucci Grimey Goods. #GUCCIGRIMEYGOODS #SHAMEFULGUCCI

+3
Date of experience: July 10, 2023