GroveandDeanReviews 33

I had my policy renewed in jan got myself a newer van in February this put my insurance up by over 200 pounds I took it out and paid but a day later decided over 500 pounds was to much so cancelled it, I got an email saying they would refund 350 pounds bear in mind I had the insurance for 31 days. I have asked for a breakdown of the insurance companies charges several times they will not supply this. They have now blocked my emails, I would not recommend I am now printing off all our correspondence to pass on to the ombudsman.
Customer service is a joke.

This place is the most rudest, two faced workplace ever. The managers and team leaders are so hypocritical & have one rule for there friends and one for others.
I would work non stop answering call after call, with 50 calls waiting at times, my colleagues inc the team leaders all sat ofv queue on tere mobiles playing a game with each other on.the phone.
However when i went off queur about 15 mins before my shift finished despite workin non stop all day, there were two team leaders who wld nastily call me.out in front of whole office & try and make me out to be lazy. Yet those two team leaders in question were the biggest p@## takers!
The whole company was a joke.
Weather a customer or a employee avoid this company. NOT GOOD!

I USED A COMPARISON WEBSITE AND OBTAINED BUILDINGS AND CONTENTS INSURANCE. SHORT WHILE LATER RECEIVED A CALL FROM COMPANY TO VERIFY DETAILS. ENDED UP QUOTE INCREASED TO A LOT MORE! SO I CANCELLED. THEY CHARGED ME £24 CANCELLATION FEE! - APPARENTLY IT'S IN SMALL PRINT! FORGET MY LEGAL RIGHTS TO A COOLING OFF PERIOD! AVOID THIS BUNCH OF THEIVES AT ALL COSTS AND AVOID MONEY SUPERMARKET WHERE I UNFORTUNATELY CAME ACROSS THEM! PLEASE BEWARE!

Used this broker for many years and feel very let down when I cancelled my policy today as we had sold the vehicle. £55! Apparently it should have been £75 but they were doing me a favour by only charging the £55!
Not be using again that's for sure.

Tried to switch vehicle on car insurance, 9 months into policy, as had bought newer car. Was quoted a ridiculous amount to switch, so asked about cancelling, the £75 cancellation fee was more than the value left on policy, so told them to let it run until the end of current policy period. The Renewal Invitation letter doesn't say anything about automatic renewal. So knowing I didn't have the car and didn't want the policy they of course automatically renewed the policy and took the premium. I phoned to get my money back, they listened to the earlier phone call and they still have the cheek to charge me a risk fee instead of a full refund. Very sharp practice - AVOID.

I found grove and dean insurance through compare the market I wish I had seen the bad reviews from other people that had the misfortune of ever looking to insure with grove and dean but I was took in by what I thought was a cheap deal I completed the on line application and paid the money in full for my insurance on 21-03-2023 for motorcycle insurance to start on 13-04-2023 on Friday 24-3-2023 after the money was taken from my bank I received an email from grove and Dean asking me to contact them about the mileage of the motorcycle and to use live chat to contact them which I did the first thing they said you had a claim for a windscreen for a car I said I am applying for motorcycle insurance not a car she said in 2020 you had a claim for the windscreen of the car this was by protected no claims bonus and isn't classed as a claim I needed the windscreen changed for the mot they then came back and said we don't believe you have a garage and wanted me to take a photo of the motorcycle in the garage which I have never heard of this before she obviously was looking to increase the premium then she said you can cancel if you want which I did then all the documentation disappeared luckily I took photos after that I received an email from grove and Dean saying I am being charged £55 for a policy that hadn't even started if I get one person to read this and then stop someone from applying any type of insurance from this scam company then it has been worth it

I had taken out a one year car policy, with more than one month left they sent me a renewal quote for more than what i thought was to high. I searched for another quote that was cheaper and also had more additions. More reminders were sent with two days to go before renewal date they sent another reminder which i replied to stating that i did not want to renew my policy. I then took out a policy with another company and got cover to start the day of the last day from my previous insurance and heard no more. When my bank statement arrived it stated that grove and dean had taken out the cost for another year four days before the expiry of the policy. As I could not get them on the phone as I was always in a que I sent an email requesting for a refund as I told them I did not want to renew. I kept requesting as I never got a reply. Eventually they responded and were taking deductions for cancelation and for the period of insuring my car, this I disagreed with them they also wanted proof who I was insured with which I sent but this was not enough thy wanted a copy of the insurance certificate I did send it but was not happy. I still have not heard back from them two days later. How can they take money before your existing policy is still active. Searching and reading the reviews I wished I had done this before taking out the policy. I will see what happens before reporting to the omnibus dept. rate them zero stars

Took out car insurance recently and was asked to contact to check some of the information I provided. I called and went over the questions. When finished I asked how I would send documents such as NCB and was told by the agent anything they will need, I should receive an email or could be done through my online account once activated. I was checking emails related to sending supporting documents and online account activation for some time and the only emails I received from them were about how to make a claim in case of an accident and sign my credit agreement. The online always remained "Your policies are being processed." And no way to upload any documents or no email contacts from them with the request via email as advised. Now I receive an email from them saying my insurance is being cancelled for Non-receipt of documents, Proof of garage! WHAT? This is horrible! And to give the wrong information, gets you stress and trouble! I would say stay away from this company even if you find them cheaper when comparing and save yourself a hassle like mine! Very dodgy!

UPDATE:
Do NOT fall for the reply for bad comments pretending to be helpful. I still stand by my first review. If anything they made it even worse! Wish I can give no stars cause they don't deserve one star! They will still find an excuse to cancel your insurance and take a big cancellation fee and if you want other payment refunds make sure you are prepared for being stressed and depressed for being ignored. This is the first time I regretted not reading reviews before signing up with this company and I would not advise it for an enemy. I wrote my review on Trustpilot and it was reported for being "fake" even though I provided the policy number and was removed until I had to send a letter and email correspondence with them and it took so many days to put the review back. I guess that was their aim to discourage and have the bad reviews off for those who won't bother to take the time to have the reviews put back. I wish there was no star option.

Back in August, I took out a policy with Grove & Dean for car insurance. I thought all was well until I had numerous emails asking me to telephone them about my policy, which I tried to do many times but could never get through. I then had an email saying that policy would be cancelled on August 19th due to no payment. I telephoned yet again finally getting to speak to someone. They took details down to confirm who I was and I was told that my policy was cancelled. I then took out insurance through LV, at a higher price than Grove & Dean. End of the natter….or so I thought. December, I start getting emails from Grove & Dean saying that I owe them money and if I did not pay, then my car insurance would be cancelled?!? After telephoning them, they informed me that my policy was still "live" and had never been cancelled. I've now been told that if I don't pay within seven days, it goes to their debt collecting agency! Thank you for ruining me and my family's Christmas now with the worry of this over my head!
I've been driving since 1986 with a clean licence and have never had had any issues with insurance until i unfortunately got involved with Grive & Dean!
Avoid at all costs!

I insured my car for one year with them and waste of time bcoz they didn't renew for the next year
Avoid them

Don't not get you car insurance from them take money and cancel policy check other reviews use someone else instead to save money and alot off hassle

I cancelled my policy due to selling my bike with 8 months remaining, no refund, just a bill for £55 admin, cheeky greedy conning company will never go near them again and I will surely spread the word Adiós crooks

I never received any information about charges. I also never received any terms and conditions. Neither is available on their website or on the app. After 5 months I have sold the vehicle. I am being charged the full annual premium plus 75.00 cancellation fee, I found this firm through meerkat. I won't trust them again either. When ringing them, I was told on my original email there were the terms and conditions. Well I still have the email and none to be seen anywhere. I am complaining to the financial ombudsman. For every complaint, GROVE has to pay the FOS 750.00. So please please all of you must complain. It's free for you and you could get some money back.

Under 24 hours they more than DOUBLED my original quote - i wanted to cancel but they were NOT willing to give me back my deposit! Admin fee this and fee for that which meant i lose ALL my money in less than 24 hours! I asked about the cooling off period which is What's the cooling off period for car insurance?
When you take out a new car insurance policy, as with any insurance, you have a cooling off period. Regardless of which company you choose, by law you have 14 days to change your mind and cancel.
You shouldn't have to pay a cancellation fee, although some companies may try to charge you. You do, however, have to pay for the days you've been insured.
If you paid for the policy in one lump sum, you should get the rest of your money back. Your insurer might deduct the cost of the days you were insured.
If you've been paying monthly, you should get a part-month refund and the direct debit will be cancelled.
They came up with CHARGE for this and CHARGE for that WHICH TAKES ALL YOUR REFUND! In less than a day.
Stay clear they are a fraud company scamming you of YOUR money!

No idea that we had insurance with this firm. Cancelled old insurance, must have been using a different name, as found better quote. They continued taking money so cancelled dd and emailed them about error. Now trying to take over £100 out of our account in the middle of the night? Absolute con artists. We have written a complaint, no response so bank have now blocked this company. We always cancel, not our fault the person did not who we spoke to, does this company have a cash flow problem?

One star because there is no 0 star option, stay away from this company they are a disgrace. Took out a policy with this company after a few day they wanted photographic evidence of our garage, the car in the garage the garage and our house together. We sent this photographic evidence straight away. Now a month later they sent a text and an email to say they are cancelling our policy because we had not sent them the aforementioned details. However we do have proof the the documents were sent and then they insisted on having some form of proof off the DVLA about the integrity of my driving license. I am 64 years old and had many different insurance companies cover me without this type of garbage before. I'm sure that after you pay for your policy they complicate things intentionally so then you cancel your policy through frustration and they get to keep your money with out having to provide a policy. My advice stay away from them.

I would give 0 stars if I could. Dont waste your money on these guys. They cancelled my insurance policy because I had not sent a picture of my vehicle in a garage, and then charged a cancellation fee. They never contacted me to tell me I had to send that picture, they told me they had emailed me about it but when asking what email address they had on file, they said they didnt have one! They legit lied to me. So ive been driving for god knows how long without insurance because these people cancelled it and didnt bother to tell me but charged me a massive cancellation fee!
Have been trying to get in contact with a manager for 5 days now calling every day multiple times!

I always find Grove & Dean very helpful, personal and efficient. One always gets a member of staff rather than a menu and the quote usually improves on any other in the market. Cost effective service.