GroveandDeanReviews 33

What a crock of $#*!e this company is … well it's 2 companies apparently
Don't bother with this company

Grove & Dean charged 98% of my current motorcycle insurance policy value to change over from a 1200cc motorcycle to another 1200cc motorcycle, same year, same make, same model, I sold my bike to a biker mate thinking buying a lower mileage bike and simply changing the details, I was hit with a 98% charge, this was to change the motorcycle registration number only!, sorry but this insurance company is ran by Author Daily's, so in effect they charged me for a new policy with the same end date as my old policy that had 5 months left to end, stay clear it must be ran by people who's aim is to wring you out of your cash, they are great Tory donators though

I selected and paid for a home insurance policy with Grove & Dean via a comparison site. Within a couple of minutes, a staff member called to go through the details. Concerning lodgers, I confirmed that I often have a lodger (as included in my details), but explained that at this precise moment in time, I am between lodgers. Because I currently don't have a lodger in situ, the price increased by around £200! Obviously, I opted not to proceed. This was in fact a different policy (this company is a broker, not an insurance company). For this, I was charged a £35 cancellation fee - for a product I had selected five minutes earlier, in good faith, until Grove & Dean moved the goal posts. I am disgusted and upset at this dishonest approach, fleecing customers at a difficult time when people are struggling during the pandemic. Another staff member then called me, and I requested that he register a note of my upset at this situation. This man barked at me, barely taking a breath, in a rude, condescending, aggressive, patronising and obnoxious manner. Shaken up by this aggressive encounter, I retreated. However, I am now warning friends, family and social media followers to avoid this horrible company, which misleads customers to take their money and employs obnoxious staff. As a freelance magazine journalist working on consumer/homes titles and newspaper supplements, I will also be looking out for opportunities to publicise the way this company treats people.

Grove and dean cancelled my van insurance without informing me one week after setting it up. They accepted my first months payment then cancelled on the grounds that I had also searched for a quote on my old address and they saw this as possible fraud! Then tried to sell me a new policy at 3 times the price. Now my insurance is ridiculously high for the next 7 years due to their fraudulent cancellation! Utter scumbags avoid like the plague

They give me a price on line which you paid in full, then called asking loads of other questions trying to increase the premium when I explained why the vehicle was not being used as a commercial vehicle they then went on to something else and found an error on the application regarding purchase date, that was all they needed to put the policy up nearly another £100 I explained the reason and asked to speak to the manager who constantly talked over me, he said he would refund my money minus £55 (less than 12 hours on cover) the amount he said he would Only £536 for the policy when in fact it was over £630 knocking almost another additional £100 off so in total (£155 for 12 hours cover) I said that was wrong and after a further 2 times stating that was the figure I paid he can back and said he had made the mistake.
At this point with no apology they terminated my policy without my consent and still charged me.
Bearing in mind I had informed the caller I was driving to a family appointment the way they conducted the call was very unhelpful and now extremely stressed (whilst driving) and late for the appointment (which when I arrived I was informed the family member had been told it was terminal leukaemia)
The company will happily take your and will do everything in the power to increase premiums when you don't accept it they will just cancel your policy and charge you.

Through circumstances (I seem to get myself into) I find myself stuck with Grove and Dean Insurance until next November 2016. I am counting the days! Due to purchasing a new scooter and having to insure it as well as my old one in a hurry (within a day to secure purchase of the new one) I was sort of forced through ease of extending my policy and swapping no claims around with Grove and Dean who I have been with since about June. My reviews regarding my experience then are well noted (900 views plus). Well it seems that things don't change quick in the world of Grove and Dean. A week on and I am still being hassled by phone, text and email for proof of driving licence (even though I was still insured with them) and proof of ID etc... I know that their game is to find a mistake and scam £50 from having to make a policy change. As before, twice shy, stay away for a harassment free life...