Groupon

Doesnt deserve even 1 star. I ordered an item through mobile app, didnt ask me to add shipping address, i change my billing address, that was possible, but because their app doesnt work properly, the item will be send the previous address. I was not able to change or do anything with after just a few hours of purchasing it. The customer service sucks! They told me to go to my previous address(different state) and try to get the item. They were not able to refund me my money. Never ever

$#*!ty site.

They charge for shipping and for return shipping. Then when they refund you it doesn't include the tax you paid on the item. The returns button the site was messed up and was trying to force me into a store credit that I did not want. Had to contact customer service... it took them 48 hours to correct the issue and cancel my return. Then I had to create another return they couldn't even do that on my behalf.

Size charts are FAR FETCHED. Will never use again.

I ordered a jacket... followed the size chart, measured and everything should've been a perfect pit. Ordered the smallest size and it still swallowed me whole.

I ordered a dress and went according to the measurements. When I received the dress it was huge on me. The dress said that it was not returnable. I have sent 4 emails to them and they do not answer. All I wanted was to exchange it from a size L to a size S. This was my first time shopping with Ideel, however, I will never shop with them again. The customer service is the worst. They do not have a number where you can call in. This is a gimmick. I do not recommend this store to anyone. I am stuck with a dress that is now much too big on me. Buyer beware and stay away.

The items are cute, sure. But don't let ANYTHING be wrong with your order because their customer service is HORRID. ABSOLUTELY AWFUL. I'd rather be forced to shop at WalMart for my fashion items than ever deal with these people again. Service is a lost industry people - sometimes a great deal really isn't worth it.

Be aware! I ordered product which showed with the tracking number that it was delivered and left in my mailbox (with no signature!), however, I have never received it. It took me a whole battle to get my refund. The rudest and helpless customer service ever!

I purchased 4 things on groupon, and will never buy from them again. The products were all cheaply made, did not work and/or never received. They only have phone assistance Mon-Fir 9-5 then your on hold for at least an hour. Groupon does not respond in an efficient manner by email or handle complaints. I paid for a product in December that in February I still have not received and they suggested giving me Groupon credit as if I would ever purchase from them again or like it is my fault the merchandise was not mailed as required.

Have ordered a lot through Groupon. It seems that they are taking more an more items/deals that aren't really deals. Most recent was a local hair salon that talked about a $50 for a haircut and deep conditioning treatment for $15. I showed up and it was a fantastic sam's type place that regularly charges $9.95 for a hair cut and only $9 if you come in before noon. Do your research and have found some great new restaurants because of them as well.

This morning I received an email from Groupon offering 20% off any local deal, which could be used up to 3 times. So I went to purchase a local deal -- Archibald's diner, $20 worth of food for $12.

When I went to purchase the Groupon, I entered the coupon code and received $0.60 off, that's 5%. So I chatted with the customer service rep and our conversation went like this:

Darin: I received a coupon for 20% off up to three local groupons. When I selected the Archibald deal for $12, it shows only 5% off, $0.60 cents rather than $2.40.
Isabel H: Thank you for contacting Groupon. My name is Isabel H.
Darin: Good morning.
Isabel H: Hi Darin!
Isabel H: My apologies for the confusion on how the code works.
Isabel H: It only applies to one unit per transaction.
Darin: Ok, the $12 groupon is one unit
Isabel H: The deal is for 4 vouchers.
Darin: Ok, so I can buy just one voucher?
Isabel H: You might want to apply it to a different deal.
Darin: Why is that?
Isabel H: This deal offers 4 Groupon in 1 transaction and discount will only apply to one Groupon.
Isabel H: *4 Groupons.
Darin: And yet the ad says a "24 Groupon", not "$24 Groupons"
Isabel H: Sorry for the confusion.
Darin: Since this coupon that I received says I can apply it to 3 deals, I can thus apply this to the Archibald deal 3 times, right--since it apparently is 3 separate Groupons.
Isabel H: You can apply the code three times in three separate transactions.
Darin: So to buy this single Groupon, I only need to make a single purchase but it's actually 4 Groupons? BUT, to apply the coupon to 3 deals, I must purchase it 3 times?
Isabel H: The code applies to 1 UNIT per transaction. And you can apply it up to 3 times.
Darin: Let's face it, this isn't "confusion" it is a lie. Groupon is misleading people with bait & switch tactics hoping people won't notice. It is a single unit that is being purchased, and I can purchase it NO other way, but you want to sub-divide it to get around your own 20% coupon. It is deceptive, despicable and dishonest.
Isabel H: I apologize but that's how the code works.
Darin: NOWHERE does this coupon say it is for a single UNIT, it says 3 "local deals" -- THIS is a deal $12 Archibald Groupon
Isabel H: Please read the banner, it is stated there.
Darin: If it was for a single unit within the Groupon, you should say that or let people purchase A SINGLE UNIT
Isabel H: Actually, it's written on the banner.
Darin: Ok, then let me apply this to three vouchers within the deal. It doesn't say that cannot be done.

Because of their deceptive practices, I want nothing more to do with them!

What a crock of... This groupon company is-you can buy accomodation voucher for gili Islands bali -try to use the voucher and sure they have vacancies at villa ombak but you can't get to GIli Trawangan as all transportation is cancelled to get there due to high seas-groupon response absolutely NO help at all despite following all the guidelines for supposed full refund -as expected their response claim from your travel insurance

If anything goes wrong with your order, don't expect anything from Groupon other than pithy, placations, and useless "we're so sorry you're experiencing problems".
"We're happy to offer you a refund" is not service, it's an exit strategy.
If anything goes wrong, you're on your own.

When i see something on groupon that i think i might like i always go to amazon.com to check out the price and reviews to see if i am actually getting a good deal. Sometime they have the same item, sometime not, but when they do it is a better deal on amazon. I recently purchased a sweater from groupon in an extra large. I like baggy sweaters. Well... it is more like a small. In fact, i gave it to a friend of mine who is a size SIX! The groupon rep answered a question on the sweater page and said it was true to size. A big BS to that!

I have purchased tickets for hotels, trips, and to events and they are worth it for sure! I bought a hotel room in new york city in times square for a ridiculously low price and it was fantastic.