Groupon

I recently Purchased a hotel room that was listed as a Gatlinburg, TN property on Groupon. In good faith I purchased two rooms via Groupon. Upon arrival we became aware this property is clearly not in Gatlinburg. It is in a seedy section of Pigeon Forge.

The hotel itself was extremely run down and dirty appearing. The pictures on Groupon's website are profoundly deceptive and look nothing like the hotel. Upon entering the lobby there is a prominent sign stating "No refunds Given for Early Checkout". -- always a reassuring thing to see.

When I mentioned to the lobby clerk that we were expecting a hotel in Gatlinburg she just shrugged her shoulders and handy me the Groupon customer service number.

Groupon customer service was extraordinarily unhelpful in resolving this issue. They told me no credit would be given because cancellation was within 72 hours of check-in. They told me to read the fine print next time. The fact that they sold me something in a clearly deceptive way (like listing the hotel under a different city) was completely irrelevant to them.

We did not check in or stay at this hotel. I would never put my family in a place like this. -- Dirty, awful, completely unacceptable for a family.

As for Groupon, I'M DONE! They clearly misrepresented this property and could not have been less helpful when trying to resolve the problem. If you're thinking about purchasing through Groupon, do a web search for "Groupon Scam". You will see countless customer complaints pertaining to Groupon misrepresenting the product being sold.

Horrible customer service! I have used this groupon in the past with Body Shop and was able to use the groupon on the same price that was being offered to every customer. Unlike this time, where I was told that just because I will be using Groupon, the price would be $20 for the item as compared to $10 for the same item being offered to any other customer walking in the store. This is definitely misleading for the Groupon users and seems like Groupon made people buy something that was already available to anybody without purchasing it through Groupon.
Groupon committed that customers will be getting $30 of stuff when they spend $15 with you where as the actual stuff that a groupon customer is getting in store is worth $15 value only as that is what is being offered to the customer walking in the store, just another way of cheating the customers. Store guy told me that they cant offer the price that they are offering to other customers and to contact Groupon for the Refund. In the past, Groupon used to stand behind their products and would offer a refunds if merchant did not fulfill as promised. I explained the situation to customer rep but she insisted they did not do refunds even though the groupon was not expired and merchant would not honor. Horrible Customer Service at Groupon and Body Shop

Absolutely disgusted with this app. You took two payments from me, both costing around £100 in total which was deducted from my bank account within seconds. No confirmation email sent. After waiting nearly 2 weeks for the items to arrive and emailing I contacted your customer service via telephone to be told one of the orders did not exist and the other was cancelled because my address is "invalid".

Firstly, if an order has been cancelled where the money has already been taken, surely there should be some common courtesy with regards to a phone call letting your customer know about this so they could try and resolve it before the voucher expired? No, not Groupon. You were waiting for the voucher to expire so You's would be able to refuse a refund. This is disgusting. If I had not asked about the item You's would never have told me.

Secondly, I purchased another voucher in turn to purchase a gift for my partner for Christmas. Again, 2 weeks later and still no sign. Your advisor could only just say "we'll email them and see what happens". Absolutely terrible customer service. The girl on the phone kept taking down wrong information. It took nearly 3-4 attempts for her to get my telephone number correct because I asked to speak to a manager/supervisor.

I assure you that I will NOT be ordering from your hoax site again, I will be sharing this status across social media sites to warn other potential customers to take their business elsewhere to a more secure and trusting company. A company that values customers, a company that does not take your money and have no intention of delivering your purchases. I have been taken advantage of and I will definitely be reporting this as fraud. You's took my bank details, you have my PayPal account information along with my personal home address details.

As I said, absolutely disgusting. You should be ashamed of yourselves.

DO NOT BUY HERE!

I signed up with ideeli for a long time, but never bought anything, I saw their Ad recently saying "10% off your first order", so I decided to buy a Saint Laurent bag, I placed my order, didn't see the 10% off, so I emailed and asked how do I use it, they email back saying the offer was no longer available (but it is still alive today in their Ad), but for one time courtesy they applied $15 off for my order.

The bag came this week. Terrible packaging for such expensive ($2000) item. I've bought same brand bag from Gilt before and their packaging was way better. The worst part is there's scratch all overt the hardware, the zipper is RUSTED, there's dry glue and scratch on the bottom of the bag, it is definitely NOT a brand new bag, it's either returned by someone after use or it's a vintage one and they sell it in the price of a new bag. I looked at my order and the bag of course is non-returnable. I took photos and emailed their customer service to ask if this is a new authentic bag. No reply after 24 hours.

I am absolutely done with Groupon. I ordered products 2 and 1/2 weeks ago. Half never showed up in My Groupons. I've been writing them every day since that night for refunds. 2 of them were time sensitive. Since they didn't show up they can't be used by me as I'm no longer in the area.

Every day I get some barely intelligible response from an Indian person. They aren't even answering the question! I can't stand it anymore. I can't believe an essential communication job for every business is outsourced to India. Reading from a script book of wrong answers back to me is not helpful!

So anyways, the dumb asswipe who wrote back today... after 2 1/2 weeks of contacting them for a refund since an hour after I ordered the stuff... Said sorry we don't allow refunds. You have to request one within 3 days of purchase. Wtf! Can they not read that that's what I've asked for since the first day of purchase?

I was thinking about ordering a couple of ASUS Google Nexus 7 thru this company but after reading the reviews you can't get customer service to answer 50to 60 min wait time unacceptable/ item say they were delivered by tracking # and they weren't by the customers HUMMMMMM! If i was to rate this company i would i give it 2 neg stares not even one which is required.If you don't like what i wrote then i suggest you do what i did call them. Ill make it easy for you here is the two numbers i used *******777 waited for 28 min and gave up /*******482 waited 42 min gave up. Know you try it i did the leg work, told you soooo

If you can't use the Groupon, they will not issue a refund, even though the refunds are only for another groupon, so goes right back to their business! I wish I could get away with this, as a small business owner I have to go to great ends to make sure my clients are satisfied. Stay away from this company, I am one of the original customers, but I AM DONE!

Called Groupon and Eric (from groupon), was very rude! He didn't care what I had to say! I said I will never use Groupon again and he said, that's fine!, Most companies would not want to hear their customer service ever say this. They would try and figure a way you can make it better for the customer. Horrible!

I bought a weekend getaway to Niagara Falls. Scheduled my visit for 11/21/14. In the few days leading up to that Friday, the Buffalo area got hit with eight FEET of snow. The New York State Thruway was closed. No way to get through Buffalo (we were coming from Rochester), I had to cancel my reservation. My fiance and I are both 60 yr. Olds; not smart for us to be trying to navigate through snow covered roads that the NY State Police say not to drive on. I contacted Groupon to see if they would help me get a refund due to these extraordinary circumstances. Their reply; "read the fine print; no refunds". Think they would at least work with me to get an exception to the "no rescheduling" restriction? Like we already told you; read the fine print. I'm out about a hundred bucks, and Groupon will never get another dime from me.

98$ spent for a "deal".
When i wanted to take an appointment with the society of the so-called offer, i never had any answer, whereas i sent them emails and phone calls.
I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore.
Now Groupon don't want to refund me.
Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

Bunk beds late delivery one man box so heavy I could 't even hold it up, delivery man not allowed beyond front door did in end or would have had to take it back. I had already taken 4 packages into house with some difficulty.

Great deals are as promised but their delivery promise is totally false. The products take at least a month after the order date for receiving. So, if you want the product fast Groupon is not the place to get it... however if you are patient with the very long delivery and the lack of response to customer inquire then order away.

Groupon in India is making fool of its customers. I had a very bad experience I have bought hotel vouchers and have even made bookings. Even after the booking was accepted by Groupon I have been refused the accommodation. They are cheating the customers. Pls stay away from Groupon at least in India

I don't understand how you they so conveniently say that the booking cannot be confirmed when I have taken care of the entire process for making the reservations. Hotel stay is as per a planned purpose and hence it is not feasible to change the dates. I'm summarising the entire sequence of events and then would like to know where am I at fault and if that's the case why should I suffer because of your and hotel's mismanagement.

1. I checked the hotel availability on Nov 19th for Dec 31st and purchased three vouchers
2. Same day I had sent the vouchers to the hotel so that my booking could be confirmed
3. Same day I received an email for the hotel requesting for the vouchers
4. On Nov 22nd, I shared the vouchers with the hotel
5. On Nov 24th, the hotel responded stating that I have to make a booking on groupon's website
6. Same day I made the bookings on your website and intimated it to the hotel
7. Since there was no response from the hotel, I had sent a reminder on Nov 27th
8. No response from the hotel, I posted a query on groupon's website but no response was received
9. Today I have called up your customer care and have been informed that the booking cannot be confirmed

I'm disappointed and also surprised with the kind of services being rendered by groupon. I have proofs for each of the above events and can share the same with you.

Further, I have checked the hotel's website and there is availability for 31st night and still then I'm being refused for a reservation I had made long time back.

Tried for almost 3 weeks to resolve my issue using email and Groupon's posted customer service number - and nothing. Then tried another customer service number: *******482
Service Rep was awesome and fixed everything right away.

DO NOT BUY GOODS FROM GROUPON. THEY ARE SLOW TO SHIP AND THEY MAKE RETURNS NEARLY IMPOSSIBLE EVEN WHEN THERE IS A LEGIT REASON FOR A RETURN! Ordered a Vigilant Rainbow "Smart" toothbrush that was supposed to communicate with my android phone and help teach my daughter to brush her teeth well. My Vigilant Rainbow, did not work with either of my phones. Groupon fine print says it is returnable if defective but system does not let you print a label for return. Customer service not responsive for at least a week. I was sure that I had just wasted $30 on a cheap quality brush toothbrush that did nothing. They finally did respond to me and let me return it. But it was an extremely frustrating experience and not worth the drama and hassle.

VERY BAD CUSTOMER SERVICE THERE EXECUTIVES ARE SO RUDE AND THEY REALLY WANT MERCHANTS TO BEG AFTER THEM, EXECUTIVES ARE SO LAZY GIVEN WORK 3 MONTHS BACK STILL PENDING STILL THE DEALS IS NOT LIVE, LEELA IS THE WORST EXECUTIVE I EVER SAW, ALWAYS BEEN LAZY AND IRRESPONSIBLE, MOSTLY ON LEAVE, DONT EVEN DESERVE A SINGLE STAR

I had tons of online shopping experiences with Hautelook, Bluefly, BeyondtheRack, Rue La La, Gilt, etc. and overall I was happy with all these vendors. I never bought anything from ideeli before and this time I did it just buying an ear muffle. The whole experience was far from pleasant and I will never purchase anything from them again. This is the worst online shopping experience I ever had. First after placing the order, they deducted the amount right away from my credit card and later put it back. It was very confusing to see the back-and-forth transactions as one of them didn't show with vendor name. I had to guess that they hadn't shipped it yet but they wanted to test if my credit card was valid. Then for almost three weeks nothing happened - Neither did I see any update on website saying what was the order status nor did I receive any email providing me with updates. The order was placed on Nov 14 and on Dec 2, after the T-giving Holiday, I checked my credit card account and saw three pending transactions from them, all deducting the same amount! My order was $50 something and what I saw were three identical $50+ deductions, all from them! My account was immediately down for $150+ for something only worth $39.99 (w/o Tax and shipping) and not even shipped! Could you believe that? I wasn't sure if there was a mistake and called the hotline. Nobody answered, which wasn't surprising, so I left a voice msg. The answering machine said they would call me back by end of day. Nobody ever called me back, I received an email the other day just explaining they were testing my card and nothing was really deducted since it was not shipped! Come on then why did I see three pending transactions from you? OK fine by that time instead of three pending transactions I only saw two, so I thought they were fixing it. Then end of day Dec 3, an email came saying my order was now cancelled because the manufacturer wasn't able to fulfill it. What the XXX? After you already tested and deducted from my account 5-6 times? Why would it take you so long to even get the idea that the manufacturer couldn't fill the order? With this time frame if I purchase anything from most online vendors I use, the product would have already been arrived! I will never use ideeli (or ideel the new name) again for any online shopping!

I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**