GrishayReviews 23

I order three pair of shoes. When it came to getting a refund, no address to return items no nothing.

I ordered two pairs of shoes from Grishay (grishay.com) on 5/11/2022. Based on the website, their delivery is 15 days. The delivery made it by 5/27/2022, 16 days, but I found that it shipped from China. They did supply a tracking number, but when clicked, it took me to a very sketchy tracking website that Norton blocked, suggesting that it was a dangerous site.

I opened the shoes and tried them on, they were tiny, and I ordered the size of shoe and sandal I had worn for years. I am pretty sure my feet have not grown. When measuring them with a shoe sizer, they were two sizes smaller than what they were labeled.

The website states a "no questions asked" refund policy as long as the item is in the original packaging and new condition. This was the case with my purchase. So I contacted the only support, an email address asking to return them for a larger size. I received a chain of canned apologies and then was asked to take a picture of my foot in the shoes. At that point, I decided to ask for return instructions. The response came, as usual, at 3:00 AM with an address informing me that due to high shipping costs, I would have to pay for the shipping return. They did offer to credit me eight dollars toward shipping.

I responded with my honest yet respectful opinion of the business practices and informed whomever that I would be posting my experience. I will absorb the cost of the shoes and donate them to a charity that both my wife and I are active volunteers.

Buyer beware! This is a very dishonest organization and reinforces my skepticism about "no-name" sites. I want to find out how to make Google aware, as I found Grishay as an option on my Google Shopping search.