GreaterGoodReviews 105

I ordered rain boots from this company, and paid for it through PayPal. A few days later I get a notice of a refund. First of all, they didn't even send me a reason (I had to email them for one). Second of all, the only refunded the boots, tax, and shipping. Don't get me wrong. I donate to other animal places, but without being scammed. The guy said that they were out of stock when my order was placed. It shouldn't have been accepted then. I feel they just let their system accept out of stock orders to keep donations. I'd rather not be tricked for my donations. I'll never support this company.

I purchased 1 coat, 6 tops and 3 dresses. The clothing had that cheap dye smell and lack of quality. I contacted company and returned all of the items. I waited 1 month for the credit on my credit card. It never came. I contacted company and they said I did not return anything. I emailed them a copy of my Return postage receipt and the tracking saying the package did arrive. They stated they would call me back. They never did. I called them and they stated they only received 2 shirts back. (Funny since the whole shipment was together. They stated they would only give me Store credit due to length of time that had passed. (This was their fault-not mine.) Tried to use Store Credit and they said it didn't exist! Don't use this company unless you have money to burn and need a hobby talking to crabby employees in the Return Department.

I bought a couple of items from them about a year and a half ago. They were fine buys. No real complaints about the merchandise.

But immediately the emails started coming - 5, 6, 7 a day. You know there's enough email flooding at us. That's ridiculous. I changed my subscription settings several times. Nothing changed. I unsubscribed several times. Nothing changed. I finally just set them as SPAM. Now when I go to SPAM to see if anything legitimate got caught up I still see just as many messages a day more than a year after unsubscribing.

I think it is shameful, SHAMEFUL, that a company that claims to be all We Are the World, working for the betterment of the down-trodden walk all over their customers brow-beating them in to buying more and more and more.

Yes, they may be donating lots of dollars. But I don't believe for a moment, with tactics like this, that someone's pockets aren't getting lined as well.

I'm not saying don't buy their stuff. But if you do set up a throw away email account you'll never look at again. Otherwise you'll be harassed into oblivion.

GodfoundshooedI am a supporter of Animal rescue and saw this as an opportunity to support this effort as well as purchase a few Christmas gifts. I received one of the four items I ordered and the bill of lading had paper stickers attached for each of the missing items stating that the other items were OUT OF STOCK. Another sticker stated; We've issued a refund for each sold out item (and shipping where applicable).

Three guess as to what happened next (and the first 2 don't count). NO REFUND. After several emails going back and forth from a CSR named Bashie English - who told me there was a misunderstanding and that all items had been shipped so no refund would be issued! Today I sent another email to 'BASHIE' threatening legal action if I did not see a refund in my account by the end of the day. But then I found a phone number at the end of her email and made a call to hopefully get someone who would handle this immediately. I spoke to Sherick, who may have saved me from taking further steps, by apologizing for the out of stock situation and then for his co-worker who apparently had not bothered to do any checking on this order. My refund will be processed today. Sherick is the only positive thing I can say about this experience. I WILL NEVER support any charity through the Greater Good Network again and I warn others to avoid this as well.

By the way - no refund on TAX OR SHIPPING!

It would appear that 'Debra M' probably works for this company and is trying to re-build some of their reputation!
Hands down the worst customer service I have ever experienced in my entire life! I tried to purchase something off the website and the order was declined. I tried several times and each time the purchase order failed. When I went to check my bank statement the money had gone from my available balance (I would like to stress that the company has not officially taken any money from me, but that money is no longer available for me to use).
When I contacted customer service it took two emails to get a response. I have, unfortunately, been dealing with "Bashie English" who is the most incompetent, useless individual I have ever had to deal with. When I asked for his help he told me that there was "nothing he could do" and that was it. I have not heard anything since and all following emails have been ignored.
Completely at a loss as to how to resolve my problem and try to get my £100+ back. I will never be dealing with this company again, especially now seeing all of the terrible reviews and suggestions that they are a scam.
DO NOT BUY FROM THIS COMPANY! DONATE TO LOCAL CHARITIES THAT YOU KNOW ARE GENUINE!

I have purchased from this site & have NEVER had any problems. My orders always come very quickly. Everything I have purchased is very good quality. To hear negative comments & I do feel sorry for their poor experience. I have spoke to customer service with a question about a product. They gave me the information needed & even followed up with an email. As for the review that said "no reputable company charges for return postage", I have never found a company that doesn't make the customer pay for return postage. I have read in their website & the first thing I read is WE ARE A NOT FOR PROFIT CHARITY. I do hope people give them a chance. And for those that can't I do hope they have a better experience with another site.

I purchased a lot from this company and I never sent anything back or complained until I ordered Cat's of many Faces hobo. The lining tore very easily and after it did I went onto their site and looked at the review's and 1 person had the same hobo as I bought replaced and 2 other's complained of the tearing as myself. Customer service (Bashie English) tole me that no one else complained about the hobo and the defect must be on my end. I went back to look at the review's and the hobo and review's were taken down. And after all I have spent on their product's. They refuse to do anything. I will never order from this site again!

I PURCHASED A PAIR OF SANDALS FROM THE BREAST CANCER SITE. I WORE THEM AROUND THE HOUSE BUT THEY WERE TOO BIG. I RETURNED THEM AND I GOT AN E-MAIL SAYING THEY WERE NOT IN RESALEABLE CONDITION AND THEY WERE THROWN AWAY. I QUESTIONED WHY THEY WERE NOT RETURNED TO ME BUT HAVE NOT GOT A REPLY. I AM OUT 29.99 AS THEY WILL MAKE A ONE TIME EXCEPTION AND GIVE ME A CREDIT. I WOULD NOT BUY ANYTHING FROM THEM AGAIN.

Extremely happy with the items that I purchased. They were a good price and good quality for what I paid for it.
As for if a % of the money actually goes to feed animals, I don't know. Wish someone had a definitive answer for me.
Even if it doesn't, I bought an inexpensive item and the quality was lovely so I cannot complain.
I do hope that the money IS donated to where they say it goes. If anyone has a correct answer and not just a guess, wish you would let us all know.

Do not buy from this 'so called' charity, because they will rip you off...!
Using their size chart I bought a ring from them and when it arrived it was 3 sizes too small. I know this because I got it checked at a British jewellers. I followed their returns guidelines and sent it back via recorded delivery. In total I spent $42.21 to buy the ring and return it due to their size chart being totally wrong. They only refunded me $19.82. Clearly this is how they make their money for their 'charity'.

I've been a supporter of Greater Good's work for over a dozen years because I like the idea of also supporting charities when I shop. They've lost my business as of today, however, and I'm spreading the word why you shouldn't shop with them either. Or at least be very, very careful with your order!

I ordered an item that - when I received it - was very different from what was described on the Greater Good site. When I called about returning it, I was told I'd have to pay for the return shipping - which would come to more than the cost of the item. WTF?! No other reputable company requires customers to pay for return shipping on items that aren't as described on their website. Even companies that provide free shipping. What a scam!

Over the last 5 years I have purchased dozens of items. I usually buy 5-10 items 1-2 times a year for Christmas and birthdays. I have bought jewelry, art items, soaps, ceramics, clothes, hand bags, shoes, and more. The Antique Sari tote bags were of such good quality that I have purchased something like 7 so far.
I have found that the quality and craftsmanship varied between the hundreds of items that they carry. But then, consider that the items come from many different countries and different communities. And I select what I choose to buy carefully so that I can support those communities.