Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Grammarly

Grammarly

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Grammarly?
grey stargrey stargrey stargrey stargrey star

Grammarly Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the effectiveness of its application in improving writing quality and enhancing productivity. Users appreciate its user-friendly features and the significant support it provides for both academic and professional writing. However, some concerns have been raised regarding limitations in functionality, such as word and card maximums, as well as issues with certain corrections that can feel counterproductive. Additionally, there are requests for better tutorials and customization options. Overall, while the service is valued for its utility, there is room for improvement in user experience and support resources.

This summary is generated by AI, based on text from customer reviews

service
212
value
139
quality
209
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow kitty J.
Unfollow kitty J.
Share Review
Report Review

Awarenes Support!
October 11, 2021

I have been lax on punctuation's. Just didn't bother with them plus I do I do like the spelling check! Know better, part of to is laziness. 84 yr; s old.

Date of experience: October 10, 2021
California
1 review
0 helpful votes
Follow T C.
Unfollow T C.
Share Review
Report Review

Its a scam
October 20, 2021

I thought you were only going to take 12$ out which is no biggie but you took 144$ out and i am pissed i requested to get a refund and i better get one i feel its a scam and a money grab and it doesnt help at all

Date of experience: October 10, 2021
Valeria I. — Grammarly Rep
over a year old

Hi there,

Thank you for sharing your feedback with us, and we're sorry for this misunderstanding.

Our support team has already refunded your payment (incident #2771104). The refund will appear on your credit card within the next 10 business days.

If you consider the matter resolved following the refund of your payment and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.

Please feel free to contact us at gram.ly/3zJAHbw with any additional questions or concerns you may have.

Sincerely,
Grammarly support team

Qatar
1 review
0 helpful votes
Follow ano G.
Unfollow ano G.
Share Review
Report Review

Helpful actually
October 10, 2021

So my experience with Grammarly has been good. I've been using this extension for over a year and it always helps me get away with grammar mistakes

Date of experience: October 10, 2021
Australia
1 review
0 helpful votes
Follow Maddie J.
Unfollow Maddie J.
Share Review
Report Review

5 stars
October 8, 2021

Grammarly is an amazing app, I am writing a script at the moment and grammarly is an amazing tool to use for editing and using different vocabulary. It is helping me with my spelling and my writing is improving so much!

Date of experience: October 8, 2021
Oregon
1 review
0 helpful votes
Follow Nancy H.
Unfollow Nancy H.
Share Review
Report Review

GREAT, GREAT, GREAT PROGRAM
October 8, 2021

I am always in a hurry and make many mistakes in typing. This program keeps me on track. I highly recommend it to everyone.

Date of experience: October 8, 2021
Maine
1 review
0 helpful votes
Follow Tracy A.
Unfollow Tracy A.
Share Review
Report Review

I use Grammarly for work-related communications to make me sound more professional. However, I also use Grammarly to learn all the grammar and spelling that I did not pick up in school. It's excellent software with numerous integrations making it easy to use and worth the price. Thanks, Grammarly!

Date of experience: October 8, 2021
Kansas
1 review
0 helpful votes
Follow Emersyn F.
Unfollow Emersyn F.
Share Review
Report Review

Good job
October 7, 2021

My experience is alright but whenever I type something correctly Grammarly likes to try to make me change a word even though the word I put makes sense the word that it wants to put doesn't and sometimes it just automatically put the word.

Date of experience: October 7, 2021
Anna Y. — Grammarly Rep
over a year old

Hi there,

Thank you for bringing this issue to our attention. We'd love to look into this.

Could you please contact our customer support team by submitting a request at https://gram.ly/3zJAHbw and provide the original sentence or paragraph where the problem occurred? Our grammarian staff will need specific examples in order to investigate the issue and implement a fix.

For your information, you can deactivate the autocorrect feature by clicking the G icon on the browser toolbar, and toggle Correct spelling automatically off.

Thanks again,
Grammarly support team

Arizona
1 review
0 helpful votes
Follow andy Y.
Unfollow andy Y.
Share Review
Report Review

Really helps
October 7, 2021

Could not believe how much help I need with the English language

Date of experience: October 7, 2021
New York
1 review
0 helpful votes
Follow Marissa W.
Unfollow Marissa W.
Share Review
Report Review

Awesome
October 7, 2021

Super helpful. Easily to use. Fun to see the weekly stats.

Date of experience: October 7, 2021
Indonesia
1 review
0 helpful votes
Follow Shakira O.
Unfollow Shakira O.
Share Review
Report Review

Not very helpfull
November 4, 2021

The app is good at helping your grammar but thats also the problem. You see grammarly isnt as good as they make it seem. Grammarly is a robot or artificial inteligen not an actual person, because of that it doesnt recognize when i type about a subject in science. You cant "fix" a sentence explaining a subject or a study. Especilly it doesnt help me become a great writer because having good grammar or spelling doesnt make you a good writer but just someone who can write essays. When im typing or writing about a definition about subject A. It will NOT have the same defition in the english Dictionary. When I write something about definition of subject A it will have a definition that I understand whether it be in English or in my home language.

The last problem I have its the marketing. Grammarly isn't a tool to become a better writer but a tool that helps you fix incorrect grammar.

Date of experience: October 5, 2021
Anna Y. — Grammarly Rep
over a year old

Hi Shakira,

Thank you for taking the time to leave us a review. We care deeply about the satisfaction of our users, and we have shared this feedback with our product team.

Since Grammarly is an automated service, all our suggestions are generated based on algorithms. We do not claim that our service is 100% accurate because there are limitations to what a program can do (versus what a highly-trained English or writing expert can do). Please understand, while we strive to improve our algorithms in order to provide accurate and helpful suggestions, they are not perfect (yet!).

Please do not hesitate to contact us with any questions or concerns you might have: https://gram.ly/3zJAHbw. We are committed to making your experience at Grammarly pleasant and rewarding.

Thanks again,
Grammarly support team

India
1 review
0 helpful votes
Follow Pattabiraman X.
Unfollow Pattabiraman X.
Share Review
Report Review

Got great experience while using this. Also is there any option for the new and similar words for better learning.

Date of experience: October 5, 2021
India
1 review
0 helpful votes
Follow Adelina Y.
Unfollow Adelina Y.
Share Review
Report Review

Amazing!
October 5, 2021

I am impressed that people have made such an amazing app that can help us to correct and teach us English by various examples. I would tell them to keep it up and keep going to help more people. Like it is so cool that I am literally using in too while typing this feedback.

Date of experience: October 5, 2021
Anna Y. — Grammarly Rep
over a year old

Hi Adelina,

Thanks for your kind words!

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

Please continue to share your feedback with us as we listen and share all feedback with our team.

Thanks again,
Grammarly support team

India
1 review
0 helpful votes
Follow Samanuay G.
Unfollow Samanuay G.
Share Review
Report Review

Grammarly review
October 5, 2021

It was indeed a great experience with Grammarly so far!

Date of experience: October 5, 2021
California
1 review
0 helpful votes
Follow behshid W.
Unfollow behshid W.
Share Review
Report Review

Grammarly makes my work easy
October 4, 2021

Grammarly corrects me, when i am in rush to respond to my emails. It is wonderful.

Date of experience: October 4, 2021
Brazil
1 review
0 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Share Review
Report Review

Very helpful
October 3, 2021

It helps a lot with non native speakers. Its a lot quicker and easier to express yourself in a clearer and correct manner.

Date of experience: October 3, 2021
Illinois
5 reviews
2 helpful votes
Follow Jose A.
Unfollow Jose A.
Share Review
Report Review

Highly recommend
October 4, 2021

I love Grammarly agency, because it helps me get better at writing and also helps me be positive and kind to everybody, so I highly recommend it to you!

Date of experience: October 3, 2021
India
1 review
0 helpful votes
Follow Raj I.
Unfollow Raj I.
Share Review
Report Review

Super!
October 3, 2021

Very nice app to write grammatically perfect sentences in English.

Date of experience: October 2, 2021
Sri Lanka
1 review
0 helpful votes
Follow Susil X.
Unfollow Susil X.
Share Review
Report Review

Excellent
October 3, 2021

Very helpful assistance online for quick correction of spelling and grammatical errors.

Date of experience: October 2, 2021
Ireland
1 review
0 helpful votes
Follow Killian D.
Unfollow Killian D.
Share Review
Report Review

The Grammarly Customer Service team have been the best I have encountered from any company I ever dealt with.

Date of experience: October 2, 2021
Colorado
2 reviews
0 helpful votes
Follow Tawnya X.
Unfollow Tawnya X.
Share Review
Report Review

I love Grammarly!
October 1, 2021

I absolutely love how it helps me to write better. I can't wait until I can upgrade to premium. I'm writing a book and it's helped me a lot. I've always been good at writing but I've always had problems with punctuation. Grammarly is an amazing app. Thank you!

Date of experience: October 1, 2021

From the business

Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.


grammarly.com
Founded in 2008
San Francisco, CA, United States
+67
See all photos