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Grace Faith Church Reviews Summary
Justfly.com has garnered a reputation for providing competitive pricing on flight bookings, appealing to budget-conscious travelers. However, customer feedback highlights significant concerns regarding their customer service, particularly in handling cancellations and refunds. Many users report frustrating experiences with long hold times and a perceived lack of support from representatives, which contributes to a sense of dissatisfaction. Additionally, the company's policies on fees and retaining taxes for unused tickets have raised ethical concerns among customers. Overall, while the company may attract customers with lower prices, its customer service approach appears to require substantial improvement to enhance user experience.
This summary is generated by AI, based on text from customer reviews
We used Justfly.com to book tickets for our church missions trip to help orphans in Zambia. One of our team members could not make the trip due to his college class schedule change. We were not looking for a refund but to simply cancel one ticket but Justfly.com demanded $150 "fee" to forfeit this ticket. Additionally, all the fees and taxes for this unused, cancelled ticket will be kept by Justfly.com. When on the phone with them, they just put you on hold for several hours literally while stating that the "supervisor" is still busy. It is unethical and illegal to keep the taxes on a transaction that has not and will not happen. The airline (British Airways) informed us that Justfly should refund the taxes and fees. Justfly tactics are to put you on hold until you finally give up. Absolutely unacceptable! We fund raised as a church for a long time. HELP!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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