Gordon Electric SupplyReviews 6,610

They sold me a product that is 90 to 120 days backordered but forgot to mention it.
Never do business with them ever again.

I needed replacement parts that were difficult to find. I'm not very handy either so I needed the exact parts to make the project simple. Gordon had the exact items I required at a reasonable price. The communication was excellent and delivery was quick. I got exactly what I needed and am happy overall. I would think of them first in the future when needed.

It was good, buy only thing would be nice is if tracking number was emailed when part was shipped. I am glad you had it and could send to me. Part was delivered when I needed it

The website states items will ship the next day. The website states items as in stock. Then it turns out items are out of stock. Then I receive an email that it will take up to 8 business days for an item to be shipped. When I sent emails with my concerns there was no response. Completely unacceptable.

Ordered electric panel on 8/5 that was said to be in stock and ship in 1-5 days. Recieved email 8/5 stating order was processed and it would ship on 8/13. Called to see why it was going to take so long and was told it isn't in stock and they don't know when they will have it.
Naturally I asked to cancel and was told they would and send me a confirmation email. Still waiting on that as well.

Excellent web page and customer service. Found everything I was looking for. I highly recommend this online company fore your electrical needs.

My products came in a reasonable amount of time and in great shape. If you call the store a human being will pick up the phone and that is also GREAT.

Stay clear of this company. Ordered a part on 10 June with no indication that it was out of stock. Estimated ship date was 16 June. Nothing happened by then so I emailed. They stated that part would not arrive at their warehouse until 27 Jun, meaning it was never in stock. I emailed again on 30 June only to be told that part would not arrive to them till 28 Jul. I cancelled order. But BTW, they collected the money on the day the order was placed. They are not honest about their stock status. If they don't have the part on hand, then they should say so... not take folks' money and then sit on it. Terrible company!

Great job on fulfilling the order. The order was accurate, and correct. In this day and age that is getting extremely rare.
Thanks, Gordon

Terrible, called before ordering to make sure item was in stock, sales dept assured me it was and would have in 5 days. After 3 days and it still had not shipped called to cancel. Theu kept telling me they could get a hold of there distributor to cancel. What a joke. Well it took over a week just to get it canceled and I still have not received my money back yet. Do yourself a favor and stay away. They have 5 star reviews but they are all anonymous which leads me to believe it is staff writing them because there is no way this company is competent of doing anything let alone supplying what you need.

There is a 25% restocking charge that you won't find out about unless they send you the wrong item. Just be sure you know what your ordering.

I ordered a Generac Product listed on the Gordon Electric Supply website that said would be shipped within a week. After two weeks I contacted Gordon Electric because the product hadn't shipped. Customer Support Brad said in two weeks. Two weeks came and went, no word from Gordon so I contacted them again. Brad said two months. Two months came and went, no product and no word from Gordon. Contacted them again, Brad said two months. I requested that my order be cancelled and my money returned. One month later, still no refund and still no delivery of product. They are not a company that can be trusted.