Goods.ph

Customer service is horrible and shipping process - I ordered 5 items on Goods.Ph. As of this moment it is running 15days and they have stated on their site if you are within Metro Manila 3-5 Business days. I placed an order last 06/30 and they deduct the charges on my bank and until now I haven't receive any from my orders.

The chat representatives are not customer friendly. You have ranted already what happen and they will ask you to replace it and then they will ask you what is the product that I am replacing it looks like I am talking to an Automated Answering Machine thru chat.

Incredibly experience. Outrageous. I am not recommending this. I am discouraging you. Never ever try to do business on this site. This business is absolutely a GIGANTIC joke with no customer service and no mercy to customers.

What a big shame and I regret placing an order in this website. Wrong move.

Very wrong. Back ofd guys. Don't you ever ever try. Share it to others so you will not be victimize by this fraudulent site.

Liars and misleading site!

I have only negative things to say about Goods.PH which is very ironic to its name. And every single bad review you read here and everywhere else is true. A few months ago, I wanted to try buying clothes online and one of the websites that appealed me was Goods. I ordered a dress, and paid for it through BDO within that day. They promised to deliver this within 3-5 weeks. And so I waited for their confirmation. A week passed, still none. I kept sending them emails and yet they never responded. In my account on their website, it even stated that I hadn't paid for it yet. Eventually, I messaged their FB and finally received a reply saying that they "confirmed" it. 3 weeks, 5 weeks passed, and I was already enraged. At this point, I wanted a refund so badly. But how could I when they could barely even answer my emails or at least send me one? The package arrived TWO AND A HALF MONTHS later than it's supposed to. I was out when they arrived so my neighbor was the one who picked it up. But if I were only present, I would have not accepted it and demanded a refund. Just lately, I noticed that they have tons of ads showing on Facebook and I hate it so much. There's one funny thing that I found out though. There was one wristwatch that was presented on the ad that claimed to be originally P900 and was discounted to P110. Well, you know what? I have that same wristwatch, and I bought it for only P100 at a street market (that you can basically equate to Divisoria) in Thailand. I know I'm a cheap person, but I dislike it when people deceive their customers into thinking that the item quality is higher than it actually is. Not only does Goods have TERRIBLE customer service, they're basically a scam company. It's a surprise nobody has sued them yet.

I ordered a watch. In the description or product details says that the item is a genuine leather, water resistant, has a calendar, multiple zone and compass. But the item that i have recieved is so much different from the description and their pictures. The calendar doesn't move, just a design. It has no brand name in the picture (which is why i liked it) but the one that had arrived has "Curren". The leather in the picture is thicker than the one i got. Also the leather color at the picture is brown and the metal is matte black. But the one that i got is nearly orange and gloss black. I am very disappointed. You shouldn't be uploading an original item and selling an immitation. This is my first time buying at goods.ph. And it was very unpleasant.

Nag-order ako ng bags nung February, naki-order din don dalawang workmate ko. After waiting for 2 months and expecting its arrival for its final week, pagka-check ko ng Order Status, "CANCELLED" na nakalagay. Sabi ko "anong nangyari?" I haven't clicked the "cancel" button. Tapos inexplain sakin hindi daw ako matawagan kaya kinancel nila. Sana at least nag-email sila kase kung out of reach ang phone ko, lagi naman akong online. Sanay ako sa Lazada na may text and email for confirmation ng orders. EDI NAG-ORDER ULIT AKO. Panibagong transaction. Another waiting. 3 weeks. Nung tinanong ko na status, "NOT AVAILABLE" na daw yung colors ng bags na pinili ko. Pero nung inorder ko "In Stock" siya. Out of 6 colors of bags, 2 colors na lang ang available sa order ko. Edi kinausap ako ng rep.sa chat, ibahin ko na lang daw kulay, edi okey na usapan namin. Tapos pinalit ko contact number ng workmate ko para wala nang excuse na hindi ako ma-contact. TAPOS, for the deadline ng arrival ng order na yon, chineck ko status, nakalagay naman "REJECTION". I thought "ano yun? Ano nanamang ginawa ko?" Yun pala hindi daw nagse-service yung courier sa area namin. Bakit hindi nila nalaman yon at sinabi sakin in the first place? So definitely, hopeless ang order ko. Like my workmates' reaction, "Nevermind!". At ako naman, I'll forget about Goods.ph.

I ordered backpack/school bags for an outreach program. When i placed the order it all went thru. I even got bulk order discount! Payment was debited from my pay-pal account very quickly. Bank payments and all. Only to find out... they don't have the stock! They wanted me to change my order to different backpack they have, so okay I agreed, they even took off the discounts they gave me and made me pay some more. Okay... I'm thinking, for the kids... they will be happy to have new school bags. I will deal with this. Now its been more than a month of following up and it has not arrived. During holy week they said they could not ship it yet because of the holy week. Now I try to email them, they do not even reply anymore! I don't have anymore funds to buy more school bags. I worked hard and did overtime to put together school supplies and school bags for kids back home.

I've ordered 14 items last December. I was advised that it will take 5-6 weeks for it to be completed, i was suprised but i said it's ok ill wait. After 7weeks ive called their customer service hotline as per representative there were 4 or 5 products that are yet to be completed. Meaning it is not yet available. I cancelled the products that are not available and told her that ill pick up my orders. Nung time na ipipick-up ko na i've checked it online--it was already cancelled! So i contacted their hotline again-grabe wala na dw clang magagawa kc cancelled na! After almost 3months na pag aanatay kinancel lang. And they have not informed me na nacancel na. Sana nakaorder na ako sa iba. Nakakahiyang irecommend sa iba. Worst of the worst na online shopping na naexperience ko. Ok lang sana kung para sa akin lang ung inorder ko. Para un sa ibang tao at asang asa sila dun. Poor service. Over all unsatisfied! Zero eto kung isusurvey ko. Wala naman atang zero 1 pinakamababa.

We ordered last November 24,2015 and pay via credit card. However, it took 1 week before they process it and we follow-up regarding on our order and 1 of the customer service said that our item is not complete or out of stock but when we checkout the item its available.

We decided to full refund because of their poor-service! And the refund tooks 2 months and it was so delayed and inconvenience. They refund our money but in installment way. That sucks dude! Very very unprofessional. For those who want to avail products in goods.ph forget it. Service Sucks!

I've used goods.ph several times to primarily order foodstuffs. They have a decent selection of many items and prices are, for the most part, good.

The only downside is the order to delivery time frames. They are woefully slow. From placement, to payment to final delivery can take well over 10 days and often 2 weeks. My guess being they aren't warehousing stock, or keep them very small. They don't sell perishable items so keeping a robust inventory would not jeopardize foodstuffs.

They are a very proactive business in that they have corrected issues quickly, contacted us when an item isn't available to offer replacement items. And once when there was a moderately serious situation with delivery they not only corrected the situation within minutes, a member of management contacted me to apologize for the problem.

Overall goods.ph is a viable, on-going concern who I use to order various types of foodstuffs for the family. I just take into account that any orders will take at least 10 days to arrive. (as an FYI, delivery is just outside Metro Manila area). Customer service is very good to excellent with management that seems genuinely concerned with customers. They just need to reduce the order to delivery process down to 2-3 days not 1-2 weeks.

3 stars for being an "OK" online business.

UPDATE

Goods.ph seems to have removed foodstuffs from their website offerings. As this is what brought me to their website it's a disappointment they've stopped offering foodstuffs. Was always hopeful they'd resolve their logistics and delivery issues and become the "go to" website in the Philippines for online grocery products.

And their electronics offerings seem to be more discontinued items rather than newer inexpensive mobility devices. There are better offering elsewhere.

I haven't made any recent purchases since they stopped offering foodstuffs. Their other products have not interested me lately and that means I'm viewing this website less and less. Without the grocery items it's not really worth my time anymore to shop Goods.ph

Lose a star down to 2 stars now as of August 2016

One of the best online shopping store to look for but I think they should change their practice on the costly and late delivery, it's a big turn off!