Golf DiscountReviews 35

I was looking for a pair of golf shoes and came across golf discount having what I was looking for. I have never purchased shoes online before but on the top of their site it says "Shop With Confidence: Hassle Free Returns!" so I made a purchase. Unfortunately I did not like the fit of the shoes at all and called to do a return. The "hassle free returns" is a joke. They offered to provide a return label for fedex but unfortunately the nearest drop box is 70 miles away. I complained and asked to speak with a supervisor where I was told "I take calls like this every day, we have a lot of complaints with this policy but there is nothing else I can do, you can either use our return label or purchase your own", neither is hassle free. Not a good company to work with.

I placed my initial order 2.5 weeks ago and was promised 2-3 day processing + shipping. No mention of delays due to COVID or anything else. 2 days later I got an email stating I ordered left handed wedges and right handed irons. That's awesome! They detected my error and wanted to fix it! Things went downhill from there. I received part of my order but not the clubs. Their tracking system only showed the shoes were delivered but no update on the clubs. I try to use chat but it's no longer available. So I call, which they said is available, only to receive an automated message that it is not. I then email with a promise of a response in 48 hours, but nothing for 4-5 days, except an automated response stating my request was sent after hours? I get my irons today, one is perfect is its shrink wrap while the other has been hit and has a plastic bag over the head with a rubber band. I'm sure when I try to return it they'll say I did it. The iron set is still not here. The automated email I got says Cobra has them on back order. I called Cobra directly and am told they're in stock. I'm over this company and quick.

I ordered a 4 Taylormade SiM iron on a friday, and had golf that upcoming Monday. They offered free 2 day (a $15.99 charge) but I would have received it Tuesday, and the overnight was $25.99. So I asked their onsite chat service if I paid $10 with their 2 free day ($15.99) if they would overnight it. I waited about a minute and the representative said

"I'll tell you what we can do. We will overnight it to you so you will receive it by Monday, at no additional charge"

So I paid nothing extra for overnight shipping, and saved about $25 on my single iron purchase. I would highly recommend GolfDiscount to everyone and have been telling everyone I golf or talk golf with.

I'll just start by saying I've had poor experiences with many companies but have never taken the time to write a review but this time I had to. First off, I received what was supposed to be a brand new Taylormade M2 driver but there was noticeable ball marks and the head wasn't covered in plastic like you would get if you bought a new driver from a store. A little disappointing but I really wanted to use the club for a tournament I had coming up, so I kept it anyway. I used it for two rounds and realized it wasn't the club for me (purchased a Callaway Rogue elsewhere, which WAS brand new). I was still in the 30-day window for what they call "Hassle Free Returns", but also saw there was a minimum 10% restocking fee for returning clubs used. OK but also weird as they sent me the club used in the first place. I printed out the return label, which they take $7.99 off your refund for, and sent it on its way. A week later I found out that I was only getting refunded 79% of what I paid, including S&H. I gave them a call to see why my refund wasn't what I assumed it would be and the representative told me that the minimum is 10% based on usage. They docked me 15% and they also don't reimburse shipping & handling ($12.99). When I told him, they sent me a used club to begin with he asked if I had reported it. I didn't, as before I was just excited to use it for the upcoming tournament. Throughout the whole conversation the representative was very abrasive and basically told me I was *&$% out of luck. Long story short, I ended up paying $65.98 between shipping and the restocking fee for a USED club. I will never buy another thing from this company.