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GLOSSYBOX

1.2

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GLOSSYBOX Reviews Summary

GLOSSYBOX has a rating of 1.2 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GLOSSYBOX most frequently mention customer service, month subscription and credit card. GLOSSYBOX ranks 95th among Subscription Shopping sites.

service
21
value
21
shipping
19
returns
18
quality
18

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Ohio
1 review
2 helpful votes
Follow Taryn H.
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Customer service?
December 23, 2015

They charged my card, and then cancelled my subscription before giving me the box I PAID FOR because I didn't want to buy a second box?!? I'm pretty sure that's theft?

Date of experience: December 23, 2015
California
2 reviews
4 helpful votes
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Not worth it.
December 14, 2015

I had a certificate I bought from Rue la la for 6 months. They messed up my orders and charged my card and the certificate, took weeks to fix. The items sent were worthless, ugly colors I will not use and repeat products that do the same thing, not to mention tiny... my subscription finally stopped and I was happy its over. Now they charge my credit card for an other 6 months subscription without my authorization. When I tried calling there is no customer service, only email and they answered that by getting the first 6 moths I have authorized them to continue unless I cancel. I did not know that and will contest with my card. What a ripoff they now charged me for an other 6 months.

Date of experience: December 14, 2015
Texas
1 review
0 helpful votes
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Fun to try new products.
October 15, 2015

I've received Glossybox subscriptions for four months now and have enjoyed most of the products. The products are always worth more than the monthly subscription price. The few I knew I wouldn't use I gave away. The only complete miss was an orange lipstick I received. Who wears orange lipstick anyway. A couple of the products are so good I ordered more.

Date of experience: October 14, 2015
California
3 reviews
19 helpful votes
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I signed up for the monthly box 4 months ago and do far, I'm satisfied. It's fun and the presentation of the box is beautiful. I don't really buy many beauty products, I hate to spend the money and end up disliking the product. With glossybox, there's a variety of beauty products and a description of how they work. I've even found products I plan to use daily and will probably buy in the future. I love the hey honey products, a few good eyeliners and my favorite, the nail polishes. There's masks in most of the boxes too, I give them to my mom, I'm not big on masks, but she loves the ones I've given her. I tried birchbox and glossy is so much better.

Date of experience: September 16, 2015
Texas
14 reviews
43 helpful votes
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So far, so good
August 7, 2015

I purchased a years worth of Glossybox. Why? Because I had a 15% off promo code. Instead of getting it for $21/month it boils down to about $15/month. The products use to be 3-4 full sized items and 1 deluxe. However, it has changed quite a bit, it is exclusively deluxe items with 1-2 full sized items thrown in here and there (full sized Chapstick, anti cellulite cream, eyeliners, lipsticks). Which is unfortunate, but not terribly bad. These items are very luxurious; things I'd never buy because it would break my piggy bank. Recently, glamglow has been in there twice. And my do I love Glamglow and a full sized beauty blender, etc...

So far, I've had no shipping problems, no lost boxes, and no credit card problems. This is great! Beware you must cancel before 30-days in advance. But also check 60-days in advance, in case you forget. Send them an email, they have decent customer service.

Below is my referral if you decide you are interested.
Https://www.glossybox.com/referal?CI=MTYzODE1

Thanks!

Date of experience: August 6, 2015
Texas
1 review
2 helpful votes
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0 rating
May 13, 2015

TERRIBLE! Charged twice and no box, no customer service number works. I so that Consumer Reports rated it their favorite cosmetic box, I'll be calling them next. Terrible take 48 hours to get a response BY email. I am in the process of canceling subscription. Hopefully I can get a refund.

Date of experience: May 13, 2015
North Carolina
1 review
14 helpful votes
Follow Sophie Z.
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I ordered their box of samples January 9th and began the wait for shipping. The box was intended for January, and they sent an email around January 15th warning that they were behind due to weather but all orders would ship by January 21st. January 21st came and went with no indication from the company as to when products would ship. I finally recieved a shipping notice on January 30th, and the tracking number shows that the shipping company received the package on the 31st. I wish the company had been more forthcoming about details of this and had offered a refund option, because products intended for the cold of January may not be as relevant to me when they arrive mid February when it is warming up where I live.

Date of experience: February 2, 2014