Globe TelecomReviews 40

I do not have any problems with the chat bot. It is being used worldwide. I understood that perfectly. However if a query cannot be answered by a chat bot you will be advised to log a complain and they will answer within 24 hours. Isn't it ironic that internet was created for faster communication but one has to wait one day when they have concerns? It is understandable if it is no longer within the working hours or it is a non working day. Is Thursday at 01:00PM not a working day/hours in the Philippines? I am in Middle East the telecommunication here if the customer cannot get an answer from a chat bot there is a choice to be connected to a working HUMAN or SOMEBODY will be in the chatroom for the clients. Globe is a big company can they not hire directly employees who will be in the customer support department?

Worst ISP in the country. Customer service representatives in Chat are a bunch of liars and always make up excuses.

Requested to be permanently terminated as we have move houses but they dont respond inly an automated response from their email *******@globe.com.ph

They still bill me every month. Very poor service

Globe is so bad, it doesnt live up to its name and is worthless. Ive had globe for over a year now because of a contract that i did. And jesus christ i paid for 150mbps and i got 5 mbps. I pay more than my rent for good internet to download stuff from art of zoo. I can never load a youtube video that is literally extremely bad. Like its 144p and yet it takes longer than i can handle. Jesus, im so depressed over me spending so much on bad internet that i am gonna go bankrupt if this continues next month. Due to my job being online and i need to attend a meet. But its so slow that my art of zoo profile picture is still there. If im gonna go to the USA im gonna say to spam low ratings in globe so that you can get sued and so that you can go bankrupt as well.

Globe operates in silos. They have departments that do not coordinate with each other for the customer. They will pass you on from one service group to another. Their systems aren't design to align themselves with information to help their customers. Their frontline agents aren't empowered.

Just plain bad service!
Expensive plans yet $#*!ty service. It's daylight robbery. Better check other internet provider.

ABSOLUTE TRASH TRASH TRASH TRASH TRASH TRASH TRASH. CANT EVEN OPEN GOOGLE. CANT EVEN LOAD VIDEOS THAT ARE AT THE MINIMUM QUALITY.

Every thing about Globe is bad news and now they have this lockin contract that chains the consumer. That should be unconstitutional. As consumers we should have the liberty to transfer especially if the service provided is not even worth the bill we pay. They have a very fluctuating internet. Gets worse when it rains. I didn't know fiber has that weakness. There is constant disruption of our video conferencing and online gaming. I thought they improved after 8 years but nahh they only get worse. I never knew a company could be so bad at their job that they are so good at fooling people and deceiving many to avail their worthless services. I tell you, in this time that we need internet, do not put your trust to Globe. Better go to a better service provider like Sky Fiber or PLDT (PLDT is good in our area). Sometimes it's per location also. So please not saying I didn't warn you. Globe is not worth a peso.

Worst isp in the philippines, maybe the world. Hacking attempts probably from the globe staff/admins who use their firewalls as a DOS for paid users. $#*!ty router/modems that constantly are a problem with disconnects. Uses it's dns servers to block, censor and DOS your net activity. Try smart or pldt. Avoid globe at all costs unless you're hacking their $#*!ty isp for free. I have no commercial interest in this. Just as a user of globe and smart. Smart is 100 times better than globe.

We visited my wife's family for a 3-month stay in the Philippines and subscribed to talk and text monthly plan. We spoke with 3 Globe sales people who all suggested a 6-month plan would be best for our stay and the account would no longer be charged after 3 months of inactivity. Monthly billing statements were issued after the 3-month period and sent family members on our behalf to the local office, on multiple occasions, to resolve the issue. Globe would not assist them and demanded that we come to their office to speak with them. We were then threatened by a collections' agency to pay for the extended services that we did not agree to, including a termination fee that was not disclosed when signing the contract, in order to close this account. We continue to share our negative experience with our extended family and friends. Bye-Bye Globe!

Worst ISP I have ever experienced. Having to work around many hacks by the Globe network. Routers do not work and censor your searches. When it rains, Globe is down, but they still have your money due to the BS contracts that you cannot get out of without paying a bribe penalty of several months service, which you do not get. Slow as hell with frequent throttling of connections. Want to have hackers on your system? -get globe phiilippines wifi.

Globe Internet Supplier is THE WORLDS WORST NOTHING BUT THIEVING SCAMMING BASTARDS i do not ever recommend anyone ever using this unreliable, thieving internet provider BAD service, when you prepayment for there internet service if you do not immediately log onto to there internet up to 20% of your prepayment will be robbed from you making you again pay to top up the money they took away from you so you can logon to there internet service, then once you have logged onto there internet you will then get told "Sorry No Service"? How the hell can Globe Internet Provider Philippines can get away with daylight robbery of it's customers? They let you prepay them, then let you log on to there 3 g service then once you log on Globe Internet then gives you no service? Where is The Duty of Care towards there customers? SHAME UPON YOU GLOBE INTERNET PROVIDER of TYE PHILIPPINES you are nothing but SCAMMERS a Totally DISHONEST COMPANY in any other part of the world the Government would have shut you down and thrown your Directors into Jail for what your doing to the People of The Philippines.