GlobalShopaholicsReviews 441

My item got missing, provided all the information, nothing happened... promises of "We're investigating". I was thinking about another company, now I'm seriously considering leaving GSS

If you thinking to use their service, think again and stay away! Check the negative reviews they have on TrustPilot, here, and at Better Business Bureau.

My experience was the worst, they will also lose items at their warehouse and never refund you (even though they admit that! Check pic). They will also claim that UPS picked your item even though UPS didn't! They take hours to respond in their chat, they almost never respond to emails, and no one that responds to does anything!

And don't be fooled by any positive reviews, I am very sure they are fake! Only after I posted my horrible experience at TrustPilot, and after several days, someone who claims to be a manager (which I doubt) asked me for details on my issues, and after sharing the issues in detail, he never replied! They don't even have a phone number!

Make sure that you don't use their service and save your self your sanity, money, and time!

UPDATE:

Just now and after posting negative reviews here and in TrustPilot, they miraculously found an item that was lost 2 months ago! They first offered to waive processing fee (USD 5) as a compensation, and when I refused, they said 50% discount on shipping with UPS, then it became 70%! They think that I am looking for money or something, they are not aware that this is a matter of principal and they have to pay for their poor service in full

Anyways, I still asked them for 100% free shipping as a compensation, they asked me to send an email to Mohammed Jawad, their manager, I will see what does he has to say.

UPDATE:

The manager finally agreed to ship the item they lost for over 2 months for free using FedEx economy as a compensation for my suffering.

I am still waiting for them to ship the item they claimed they shipped, status still shows that the item was not picked up by UPS

Good service I, ll appreciate hardworking staff, doing good job keep it up! I suggest to use this services

I have been with this company over the past three years till now but seriously, I have nothing much to write about.
The Good: The company's web portal is awesome and easy to use. Organizing shipped items and shipment are very easy and simple but nothing is 100% perfect they still needs to fix some few links in order to completely make their website more responsive and robust.
The Bad: If you are looking for a cheap way to ship items across the globe from the USA forget about this company. They have outrageous prices for freight that will scare you to death. I won't recommend anyone to use their services when you into buying and selling! You will run into losses and never recover as long as you keep using their services!
The Ugly: Thinking of shipping with this company is basically a nightmare, to be honest they don't have the necessary set of tools when it comes to packaging. I have lost various items including phones, watches and other expensive items due to broken packaging and torn boxes used in shipping my items from this company. Anytime you try to report lost items all they will tell will be: "they are looking into things and they will respond to your case later", that's it!
In conclusion you can't make payment with any other online payment system over an amount of $500, (wire transfer is the only way of payment) which is a serious thumbs down for this company. As it stands, most of us rely on secured online payment systems like Paypal and others for a fair trade and a refund policy that binds us to a more professional services, so when a company luck any of these then there is trust issues. I hope this will get those that matters and the company in question.
Pricing is ultimately higher than any other forwarders, I will advise not to engage with this company if you do so it's at your own risk!