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GetluminaReviews 363

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

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California
1 review
0 helpful votes
Follow Easton W.
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Thrilled to receive my 4k cameras. Ordered two and both are in perfect condition. Customer service helped me with installation and optimization. Outstanding experience.

Date of experience: March 15, 2022
California
1 review
0 helpful votes
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The whole process from online buying to delivery and installation was simple and painless. It was completed in a reasonable amount of time as well. When there was an issue or I needed information about something their customer service was readily available.

Date of experience: March 15, 2022
Ohio
1 review
0 helpful votes
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My questions were promptly answered by courteous and knowledgeable customer service reps. I interacted with various levels of support staff and no one ever pushed me to buy the product. With all the information they provided me, I was able to make a sound decision about purchase. I received my camera last Thursday and I am very happy with it.

Date of experience: March 15, 2022
New York
1 review
0 helpful votes
Follow Dolores M.
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Lumina's High tech cams come bundled with amazing AI features and astonishing 4k video technology. Even more amazing is the cutting edge hardware. With every software update user experience keeps getting better and better. 5 stars all the way for these guys!

Date of experience: March 15, 2022
Pennsylvania
1 review
0 helpful votes
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This 4k cam was recommended to me by a friend. I recently bought a system for my Macbook and my overall experience from online purchase to product support has been wonderful.

Date of experience: March 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow Theodore H.
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Lumina is excellent. I had a unit from them in December last year and that's been awesome. Definitely a great product backed up by knowledgeable and prompt tech support!

Date of experience: March 15, 2022
Ohio
1 review
0 helpful votes
Follow Alyssa S.
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Both of my cams arrived in perfect condition. Everything worked and connected just as promised. The picture quality is amazing and features are very innovative!

Date of experience: March 11, 2022
Virginia
1 review
0 helpful votes
Follow Kayla T.
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Amazing company with excellent product and even better customer service. I love all of the demos they have uploaded on their website. Expected to receive my cam early next week, fingers crossed.

Date of experience: March 11, 2022
New Jersey
1 review
0 helpful votes
Follow Anastasia R.
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My friend recommended Lumina. When I compared the product to other brands in terms of price and features, I found them to be far superior. It was easy to place an order and the customer support was really helpful.

Date of experience: March 11, 2022
Texas
1 review
0 helpful votes
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The website is simple to use and provides enough product information supplemented with video demonstrations. Today I started using my cam and I'd give it 10/10.

Date of experience: March 11, 2022
New York
1 review
0 helpful votes
Follow Iris C.
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I've been using Lumina for a little over a month. A fantastic product with great features. They have a great return policy and a tech department to back up their merchandise.

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
Follow Melody M.
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Lumina was recommended to me by a family member. The website provided comprehensive information on the specs and various product demos, allowing me to make an informed decision about the purchase. I can't wait to try it for the first time.

Date of experience: March 10, 2022
Georgia
1 review
0 helpful votes
Follow Jasmine K.
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I recently purchased a Lumina 4k unit for my office and am extremely pleased with its performance. Great picture quality, robust build and very useful features.

Date of experience: March 10, 2022
Texas
1 review
0 helpful votes
Follow Khloe I.
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This is my second time ordering from Lumina. The cameras and equipment are top quality. And their tech support is amazing as well, responding quickly and answering all questions related to setup and AI features.

Date of experience: March 10, 2022
Washington
1 review
0 helpful votes
Follow Andrea M.
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Very useful information about the specs and features of the 4k cams available on the Lumina website. Customer support is responsive and knowledgeable, ready to answer any questions and make honest recommendations for the product, even if that's a competitor brand, that best suits your requirements.

Date of experience: March 10, 2022
Mississippi
1 review
0 helpful votes
Follow Bailey J.
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The website was simple to access and easy to use, allowing me to rapidly explore through the many features of the camera I was interested in! Overall, I had a great experience ordering from Lumina. Looking forward to my shipment.

Date of experience: March 10, 2022
Kentucky
1 review
0 helpful votes
Follow Tamara N.
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Customer service answered all of our questions prior to purchasing the camera and were never pushy. Everything worked fine and the unit was simple to install. After-sale assistance was even more impressive in helping us optimize the settings.

Date of experience: March 9, 2022
Georgia
1 review
0 helpful votes
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The system was quite easy to install with only minimal networking knowledge! But even then the technical support was readily available and I got response for my queries in a matter of minutes. Highly appreciated.

Date of experience: March 9, 2022
Colorado
1 review
0 helpful votes
Follow Silas M.
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Just purchased my third 4k cam from these guys and I've never had a problem with support or the product itself. I think that says it all about Lumina.

Date of experience: March 9, 2022
Minnesota
1 review
0 helpful votes
Follow Claudia A.
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An amazing new product. Great features and exceptional customer support. We have updated three of our cameras to Lumina's 4k units without any problems.

Date of experience: March 8, 2022