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GeniReviews 78

1.5

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Geni Reviews Summary

Geni's reputation has significantly declined, with numerous customers expressing frustration over inaccuracies in family trees and a lack of effective customer support. Users frequently report difficulties in correcting erroneous information and the inability to manage their own trees due to interference from volunteer curators. Concerns about misleading pricing practices and inadequate communication channels further exacerbate dissatisfaction. While some long-term users initially enjoyed the platform, recent experiences suggest a shift towards a more negative atmosphere, leading many to recommend alternative genealogy services for reliability and user support.

This summary is generated by AI, based on text from customer reviews

service
15
value
14
shipping
5
returns
8
quality
16

We monitor reviews for authenticity

Oregon
2 reviews
34 helpful votes
Follow Jose I.
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It is not accurate, found a lot of mistakes. Some people can add or leave things out. Specially if involves other families... some talk about DNA but that's all they know, 0steal information from private places, I can go on and on. I have sent countless proofs and everything else, and just got tired of it... and if your are paying, good luck..

Date of experience: November 16, 2017
Australia
1 review
46 helpful votes
Follow Michelle S.
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I have NEVER had anything to do with Geni.com. My tree is PRIVATE on Ancestry.com for a reason. Yet family photos which are definitely mine (the way they have been cropped as thumbnails, or I know I have the only copy) and data have made their way to Geni.com. I discovered this by doing a google search on an ancestors name on google at a friends suggestion. I am more than furious, as all my photos have come up in images which link back to geni.com. Deceased children are listed which no other living person knew about. How did they get access to Ancestry Private trees?!

Date of experience: November 13, 2017
Georgia
2 reviews
11 helpful votes
Follow Michael L.
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From my DNA test, it showed I had a lot of Scandinavian with some Iberian decent. Through using Geni search, it has taken me back to those connections though centuries ago. When I googled closer family ties, I received validation to part of my family tree; going from the American Revolution to Colnial Virgina into England, which I know is factual.
Thus far, I cannot condemn Geni due to at least 8 generations in America to be correct.

Date of experience: October 26, 2017
Denmark
1 review
32 helpful votes
Follow Sten F.
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Too exepensive. They kidnap the data of millions of people to make a profit, who will pay 120 dollars for a view of the family tree each year. Stay away people.

Date of experience: July 26, 2017
Louisiana
5 reviews
19 helpful votes
Follow John N.
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Very well done website! Cleaner look and better price than any of the other genealogy websites. My only concern is MyHeritage bought the website for the data, but then did not add more servers to keep up with the processing.

Date of experience: July 3, 2017
GB
1 review
45 helpful votes
Follow W i.
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My Tree was stolen
July 3, 2017

MY TREE WAS ALSO STOLEN WITHOUT ASKING. And how I found out was through === ALL other sites sending me ALL of my pictures that only I had even pictures of my 2 brothers that died in the 30's and telling me that they had a match. I had been doing my tree for over 15 yrs. And it cost me a fortune and without asking they got all of my information for nothing. It completely destroyed me and I have never been on the site since.

Date of experience: July 3, 2017
Florida
1 review
46 helpful votes
Follow Rashelle C.
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I've contacted GENI about a user, Nancy D. Coon that has stolen all of my family photos from Ancestry.com and uploaded black and white copies to her trees on GENI with (my family). I never gave this person permission, I don't even know this person, over 30 profiles of photos so far that I've found have been taken of photos that either I, my parents or my grandparents took that all solely belong to me and I think that's absolutely ridiculous they cannot respond to such a gross violation of misconduct from one of their members.

Date of experience: May 26, 2017
Ohio
1 review
36 helpful votes
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I find it very interesting that Geni will take nearly any ancestor I attempt to search into infinity, and bring up a truckload of royals, not to mention, fables and myths. Then when I go back to check these so called Kings and Queens in my background with sites like Find a Grave and WikiTree, the search ends in two generations. Am I to believe that these other sites don't have access to the same long lines of nobles that Geni does? Or is Geni just one giant spoof? It was fun at first, but now that I see that I can not verify the information anywhere else, (except maybe MyHeritage,)I'm starting to see the light. MyHeritage results designated me as male, (I'm not), and said I had NO English, NO Scottish, NO Welsh, and NO Irish in my DNA. Funny how that works, since about 90% of my verifiable ancestors come from those countries. SMDH.

Date of experience: May 1, 2017
New York
3 reviews
46 helpful votes
Follow Craig A.
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I google my name periodically & found that we are deceased as per Geni.com. The only way I could contact this site was to ask for a job since there was no other way to contact them. They claim that they got the info from my cousin which is odd since she knows we are alive. My cousin told me her only genealogy search was on ancestry.com, so it appears that Geni stole info from them & didn't get it right. My brother & I have never used any genealogy sites. Now this incorrect info will probably remain on the internet even though Geni states that they will fix it. I hope family & friends don't get upset by this misinformation. Hopefully my Social Sercurity, Medicare, pension benefits are cut off because they think I'm dead.

Date of experience: March 6, 2017
New York
1 review
9 helpful votes
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Love it!
November 13, 2016

I thought I came from a very small family. Have no family members to ask, but since I've joined I now have a family of over 30,000 people I'm connected to. I have messaged with distant cousins from all over the world.

Date of experience: November 10, 2016
North Carolina
1 review
8 helpful votes
Follow Nathaniel G.
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I was impressed with the amount of information that you can obtain and share with others on geni. The interface is adequate and the overall website rivals other leading genealogy sites. Customer service is EXTREMELY great.

Date of experience: October 19, 2016
Canada
1 review
32 helpful votes
Follow mart b.
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I am baned from geni.com cant participate in discution cant send receive messages

And all of from the best of some volonteer curator. Custosmer service ist help at all so dont wasted your precious time if you got reported

RHngative blue blood french canadian noble family are not welcome on geni. The only purpose of this site is conect ppl that dont have family ancestry... its a park ride for skyzophrenia enjoy GENI.COM a place you can enjoy Boer descent and bastardry and fictious genealogy and mormon hiding in jewish oligarchy
God is on geni lolll

Date of experience: August 24, 2016
Texas
2 reviews
33 helpful votes
Follow Rehabah G.
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Dont' do it
July 21, 2016

Not objective. Many Mormon "curators" who have their own version of history or have personality issues and you are stuck with them.No community commentator rules. No real curatorial staff, only volunteers who might get back with you in 5 years and then it will probably be wrong or will get changed to be wrong again.

Date of experience: July 21, 2016
Georgia
1 review
53 helpful votes
Follow Frances H.
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Irresponsible resource and tree owners.
It's alarming to find my family info and photos show up on the Web from Geni that were obviously stolen from ancestry.com, and attached wrongly to people my family is not related to-- no, my father did not have an older brother named Archie, and my grandfather was never an MD.
There is no way for me to report this, nor contact the tree owner, and I should not have to pay money to reach the tree owners who've spread all this wrong info and precious photos around the web.

Date of experience: April 11, 2016
New York
1 review
51 helpful votes
Follow HARRIET F.
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I was a member for nearly 8 years, started by my son Daniel Fishlow. I built a large family tree. Suddenly my membership disappeared and when I tried to get on I was told I was a new member. The family tree has disappeared also. I cannot get back to my original membership, and my large family tree, because only the "new" one comes up on my screen.

Harriet Fishlow

Date of experience: March 7, 2016
Pennsylvania
1 review
75 helpful votes
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Stay away from Geni.com!
January 23, 2016

I was pulled in--I always wanted to set up my family tree. At first it was pretty cool. Then I realized to do more research I had to become a member--which I thought well why not--this is pretty awesome so I paid the $95+. As I kept building the tree I would get smart matches which automatically populate the tree--but in order to get those and be able to do more research I had to upgrade to Geni Pro--and I did, at a cost of an additional $119+. Then about two weeks later my tree was blown away--very few of my family members remained. Oh and if I want to do any Smart matches I now have to pay more money to become premium. Stay away from Geni--they bait and switch. I wish we could all pull together at go at them with a class action lawsuit!

Date of experience: January 23, 2016
California
1 review
19 helpful votes
Follow Randol S.
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I am not an employee of Geni, but I really love the program and think it is by far the best tool we have for genealogy. It really pains me to see people who obviously don't know much about Geni, or genealogy, write such negative reviews. If you want to see why Geni is in fact the best program for genealogy, read my blog posts at http://schoenblog.com/?p=712 and http://schoenblog.com/?p=471

Date of experience: January 7, 2016
Oregon
1 review
51 helpful votes
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Don't sign up with Geni!
November 28, 2015

When I first joined Geni it was a great online family tree management tool. But then they either sold to or merged with MyHeritage. Even tho I paid what to me was lot of money to be a Geni Pro Customer, I find it's now only a collection tank of your and my family research which THEY now capitalize on by charging us extra fees to use one another's info! Yes, I can do research through Geni... but then to view the info (yours) they say is there, I need to sign up and pay a second hefty fee to MyHeritage to view it! If I do as they want, I'm then paying more than twice what other similar online family tree services charge! Sad to say I now see Geni as a costly "hook" (which WE ironically pay to be hooked on) so they can reel us in to MyHeritage and be charged again (the same amount too) for a service we already paid for!

Even tho I enjoy access to their World Tree, I cannot afford both accounts to do research I'm already entitled access to through one. Because I consider what they're doing is a form of usury... I regret I will NOT be continuing with GENI and will pay my fees to another service... and it WON'T be MyHeritage!.

By the way... if you're serious about being part of a world tree, AND ABLE TO FREELY RESOURCE ITS INFORMATION, you might want to look into wikitree.com. They're building a FREE world tree. It's nothing fancy... but at least you're able to research AND freely share info.

Good luck! I wish you well in building your family tree and research info.

Date of experience: November 28, 2015
California
1 review
68 helpful votes
Follow David R.
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Geni.com is very adept at privacy violating, and sends out tons of spam...

I will NOT be fixing any errors, nor will I be approving any merges any more...
I will just be standing by and watching 43 years of Genealogy research just fall apart, because Geni says they own my tree now, and allow anyone (except myself) to edit (or worse, delete) my data...

I feel completely violated by Geni, especially when I get 400 emails in the last 3 years that say "A Geni profile you manage has been deleted"... no permission request from the deleter, just a deletion... Including my son getting deleted by someone who lives in India, and has no conceivable relationship to me going back thousands of years... And a cousin deleting 37 names because he was angry that I posted maiden names of DEAD females...

Also, I NEVER asked, (nor gave permission) to be merged into the Giant tree...
(I DON'T care... and don't need to know if I am related to Jesus by a convoluted path of 200 marriages...)

One of their curators plagiarized my entire tree...
Another of your volunteer curators (who has a shill review on this site) has told me to "just deal with it" and that it's "all part of collaboration"...

The physical address listed for Geni is a Private P. O. Box, I know, I live not far from that address... also, beware of "shill" reviews on this site...

Thanks Geni.com, for ruining a 43 year long hobby...

Date of experience: October 9, 2015
New Zealand
1 review
49 helpful votes
Follow Jennifer M.
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DON'T give these guys your credit card details, even if you think it's a free trial, your card will get charged and there is no one of contacting them, they are scammers and thieves as far as I'm concerned, ruined my day.

Date of experience: July 20, 2015

From the business

Create your family tree and invite relatives to share. Search 180 million profiles and discover new ancestors. Share photos, videos and more at Geni.com.


geni.com
Founded in 2006
Burbank, CA