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GearBubble

3.5

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GearBubble Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of products, timely delivery, and effective communication throughout the order process. Satisfied customers frequently highlight the uniqueness and appeal of the items, contributing to repeat purchases. However, some negative feedback indicates issues with customer support, particularly regarding technical difficulties with product creation and inadequate responses to inquiries. While the majority of experiences are favorable, the company may benefit from improving its customer service responsiveness to address these concerns and enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
70
value
69
shipping
71
returns
31
quality
68

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Russell T.
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Will they credit me for 2 shipments? I had to pay US/Cdn exchange on all 4 shipments. I ordered in good faith. I am retired on a fixed income. I have been ripped off!

Date of experience: December 30, 2017
Texas
1 review
21 helpful votes
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Gearbubble sucks.
December 28, 2017

Ripoff. Necklace for my daughter never arrived. Apparently hasn't been made yet. Look at all these bad reviews. I bet if and when it does arrive, it will be a piece of crap.

Date of experience: December 28, 2017
Florida
1 review
3 helpful votes
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Very disappointed.
December 27, 2017

Very disappointed. Ordered a gift for Christmas that should have arrived based on the shipping timeline promised. When it didn't show up by the 27th, contacted them and was told that it hadn't shipped yet since they were busier than expected... Since we will not be at this address passed the 1st and she couldn't guarantee that it would be shipped by then, had to cancel.

Date of experience: December 27, 2017
GB
1 review
3 helpful votes
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Cow girls.
December 27, 2017

"Viking" necklace didn't arrive. Emailed after 28 days. Kept stalling. Eventually refused replacement / refund. Said it was outwith 30 day "Policy"! A**holes.

Date of experience: December 27, 2017
Germany
1 review
0 helpful votes
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So i order my personalized mug on Dec 7th. I finally get it after christmas on the 26th. I have myhusband open his now late christmas present. I look what hes reading and i see its not what i ordered. So the mug i received is someones order of their passed away pet.

Date of experience: December 26, 2017
New York
1 review
4 helpful votes
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Ordered the rescue mug for my fiancee for Christmas and couldn't be more happier. The picture I downloaded came out perfect on the mug. The mug itself seems to be of high quality. Customer service was A plus throughout the whole process. Would highly recommend gear bubble!

Date of experience: December 26, 2017
New York
1 review
1 helpful vote
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Less than 0 stars
December 24, 2017

My order was to be here yesterday 12/23/17... it never came... I checked the tracking site this morning and the delivery date disappeared so I have no idea where my order is right now. Never, never again. If I could rate them less than 0 I would!

Date of experience: December 24, 2017
Florida
1 review
1 helpful vote
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Did not receive my order!
December 23, 2017

Don't buy from this scam artist. I ordered paid for it and have gotten the round around ever since. This Christmas 2017 I have been scammed 3 times. No more ordering anything from FaceBook vendors or anyone else that isn't well know. Stay away, you have been warned. One star for taking our money!
M. Rich

Date of experience: December 23, 2017
Connecticut
2 reviews
1 helpful vote
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Broken Doggie Mug
December 22, 2017

My mug came broken. The packing was terrible. There was only one thin piece if bubble wrap in a too large carton. The poor mug never had a chance I have not gotten a response on my email. Help.

Date of experience: December 22, 2017
GB
1 review
1 helpful vote
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Unhappy
December 22, 2017

I am so disappointed. The necklace for my daughter is nothing like the item I ordered. You can't read the writing. The company should warn customers about the customs charge. It's a cheap and nasty looking item.

Date of experience: December 22, 2017
Texas
1 review
3 helpful votes
Follow Greg K.
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Wow I thought I was the only one experiencing these outrageous time delays and lies This company is insane terrible anyone buying from this company after reading these reviews needs to have their head examined. Don't complicate your life trust me it's not worth it!

Date of experience: December 21, 2017
Colorado
1 review
2 helpful votes
Follow K L.
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I did get my refund, finally, took 3x of chat. Make sure you do live chat so you can copy and paste the whole conversation like I did. This is a terrible company. Also, is it a coincidence that someone tried hacking my PayPal account after I made a payment to this company? I don't think so. Someone tried using my email and attempted to log in too many times to lock it. TERRIBLE TERRIBLE company.

Date of experience: December 21, 2017
Florida
1 review
2 helpful votes
Follow David R.
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So small you cannot even read the words - the chain is probably - at best - 10 cents from China - maybe less. Quality just terrible - so much in fact I will not even give the Son/Daughter necklace to my children - I threw them away from not wanting to be embarrassed. Picture and copy - very deceitful - well as I've said before - a fool and his money are soon parted - Signed, Fool

Date of experience: December 19, 2017
California
1 review
1 helpful vote
Follow SCOTT B.
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AD LIES AND SAYS YOU WILL RECEIVE ITEM IN 4-7 DAYS AND IT IS A LIE. A DAY OR TWO AFTER ORDERING, YOU WILL GET AN EMAIL SAYING YOUR ITEM WILL BE MADE AND SENT AND CAN TAKE UP TO 14 DAYS TO SHIP.

SO MUCH FOR CHRISTMAS.

Date of experience: December 18, 2017
Colorado
2 reviews
1 helpful vote
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This company is HORRIBLE! They are not customer service oriented AT ALL. They charged my card, and didn't ship anything! They claim it is in route, but have no proof of it. They will not refund or explain anything! DO NOT ORDER ANYTHING FROM THESE HACKS!

Date of experience: December 17, 2017
Thomas C.
GB
1 review
3 helpful votes
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postage and packing
December 14, 2017

I ordered a necklace from Gearbubble but when I received it I had to pay a CUSTOM charge for the necklace coming into the country this was £11.61 I then got in touch with Gearbubble via email to complain and they told me they don't have any control over CUSTOM CHARGES which is true but my argument is they no you will possibly be charged for items going to different countries and don't inform you this could happen they are just happy taken your money. I would advise any one buying from Gearbubble to ask what sort of charges to expect if you are buying outside the USA

Date of experience: December 14, 2017
Japan
1 review
1 helpful vote
Follow Minh V.
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20 days No tracking code - Still not ship
3 time mail to support, CEO - Nothing change, nothing happen. Support all way said that will ship as soon as 1,2 day. After 8 days - Nothing.

Feel stupid why I'm not searching Review before give them money.

Date of experience: December 14, 2017
Maryland
1 review
4 helpful votes
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It's a scam
December 7, 2017

Low quality, looks nothing like the marking picture online. And their customer service is a non-existent, always "helping OTHER customers"/ Sorry I ever found these guys. I know these places exist, but did not expect to come across one that looked so legit (they are not).

Date of experience: December 7, 2017
GB
1 review
3 helpful votes
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Necklace
November 30, 2017

Had to pay £11-60 customs duty at our post office, before I could receive this item! The verses on the necklace was so small you need a magnifying glass to read them. Total waste of money!

Date of experience: November 30, 2017
Texas
1 review
4 helpful votes
Follow Cindy G.
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First, they sent the wrong item and then when I washed it, almost the whole picture washed away. Very disappointed.

Date of experience: November 23, 2017

From the business

I like #creativity, #entrepreneurialism, and believe everyone has a message in them.


gearbubble.com
Las Vegas,, NV, United States