Gear4musicReviews 102

You might think you would get a better customer service because you paid more to buy from these guys. Absolutely not! I paid £300 for a keyboard instead of £250 from their competitors based because they claimed they would deliver in two weeks. That date got pushed back twice. I said if you do not know the date you should be more conservative on your. When he couldn't give me a date, refused to adjust his price, couldn't tell me why my emails are being ignored he put the phone down. Of course I cancelled my order with pleasure.

I have had nothing but issues with this keyboard bought just under a year ago. The first one I received the lower keys played a higher volume than the lower keys. That item was returned. The second one I received had the same problem but was less so. I decided to keep and just get on with it! Now my keyboard has developed a buzz. Intermittently. I sent them a recording of it. Probably speakers. I'm told I have to return it and it may take up to two months. I don't have any packaging! They are saying if the keyboard gets damaged in transit it will be my fault. Basically this company is unreliable for musicians who don't want to be parted from their instruments. They are also unreliable in terms of quality products if my keyboard is anything to go by. I feel very let down. I was going to invest in a piano with them at a later stage but will not be buying from them or any other supplier for that matter that doesn't come to the instrument or supply a replacement whilst they are sorting any issues. I'm an a stale mate with this situation as their solution is totally unacceptable. They know it of course and I guess are hoping I'll disappear. This company does not respect their customers. Please go else where to avoid dissatisfaction.

I wanted to buy a decent tennor saxophone for my first. One that I wouldn't outgrow too quickly, that was well priced and looked good. I came across Gear4music.com. I was sceptical because I'm living in the UAE abd was also concerned about the authenticity of the company and also shipping. After emailing them and getting quick responses and questions answered I took the plunge. 8 days later DHL contacted me to get my address and also for me to pay customs fee.
When my sax arrived I was buzzing. It was perfect.
Gear4music definitely get a 5 star from me.
Would I recommend... 100%.
My wife now wants to purchase a piano.

Thank you so much for your, professionalism, great customer care and overall experience.

Martin (UAE Based)

I've purchased the Barnes and Mullins BJ300 banjo from the website 2 weeks ago. I did so given the reduced price and that the item will arrive in 4-5 working days.

I've discovered that my item was delayed by a vague email not providing any information about its proximate date. So I have called Gear4Music just to find out that the delivery has been postponed till 22 of June. I wouldn't mind to wait that long, but I need the banjo for work.

I find this quite upsetting as I've bought it given the conditions of "quick" delivery.
I'd like to have slightly bit more communication with the customers and not just a vague email with no information.

I was not expecting this treatment

My review could take soooo long to write, and I prefer to be focus, cause my many problems with the company were 6 month long... I purchase a Gibson guitar from Switzerland last year 2019, during the Cite Laws, they did not make the correct paper work for that with the legal permits that have to be done in both country's, they put me in a hard situation with this negligence and unprofessional and unserious and unacceptable behavior, not only that, but also they didn't solve the hole problem! It was me after hours on the telephone with government office and more than 140 emails!, and the story go on, so I am goin to cut here and get to the point, the customer service here is one of the worst in all Europe, many of as buy or bought there cause the price, but is only a few Euros, sometimes a guitar cost there 1000 and for example at thomman 1007 ( and for saving 7 euros you can have the most expensive problem in you life) AVOID ABSOLUTELY THESE SELLER!

I was unhappy with a keyboard stand bought as part of a package deal as it does not securely hold the keyboard which is dangerous for my five year old. I have been told it will cost £6 - £7 to return despite the product being completely unfit for purpose and worth less than £15. I spent over £200 and they won't return. They openly admitted on the phone the stand was far from stable and keyboards would wobble and yet there is no mention of this in the product description. Terrible service dreadful company.