GazelleReviews 1,076

Purchased an iPhone 6 Plus "certified good condition" 8/1
Received in a few days after purchase. Gave to wife for her b day on 8/15 and after set up we found that the phone was most often unresponsive to touch commands and the screen had a white flashing band about 1/4" tall across top while attempting to enter passcode to open phone for use. Called and got a RO number. 8/19 Mailed it 9 am next available day Monday 8/ 21 They acknowledged receiving it on Friday 8/25 at 4:15 pm despite tracking showing received at 10 am Still no refund 8/29 and no communication other than the receipt for the return. I called 2 times and after being on hold for at least 10 minutes each time I was told the refund would be coming soon. The 2nd time I was told they had trouble returning money to my PayPal account. I called PayPal and they said no attempt has been made to refund the purchase price PayPal suggested filing a claim against Gazelle which I did but still no response. BEWARE. For $30 more you can get a newly refurbished by APPLE phone with a new battery and new case and new ear buds and OEM charger packaged in new Apple box with a same as new one year warranty. Why would you take a chance for the small price difference. Apple ships free and right away. Hope I eventually get my refund for the bad phone from Gazelle and the horrible service. Pissed. Took the pleasure out of giving this gift and I'm sure my wife's disappointment in the receiving of it.

Purchased Samsung Galaxy S4
I bought this phone because I was in a pinch and just needed something basic, and I thought this phone would do the job. Well, the phone has a horrible battery life and runs very slow. I purchased the phone in "fair" COSMETIC condition because I assumed that the hardware would run fine but I was wrong. The phone crashes and dies frequently, randomly locks up and won't make calls/texts, and other issues. I paid $15 extra for expedited shipping and needed fast delivery and it was delivered a day late, which forced me to alter my plans. I would recommend Gazelle for buying a backup or temporary cheapo phone but not for a nicer item.

The phone itself is slow and Samsung has not optimized any updates for the device since 4.4 KitKat (Android is now on os 7 Nougat), meaning that the phone cannot be updated past KitKat. Can't run more than 2 MAX apps at a time or else it will crash. Cosmetic condition is very good, but the hardware is junk. I'm going to keep the phone as a backup and save myself the trouble of returning it but I will not purchase from Gazelle again.

I tried returning the phone I bought from Gazelle exactly one month ago. It took them a week to send me the information on where to return it and once I got the email saying that they got the phone back they still have not refunded me like they said they would. I've sent in tickets but they refuse to respond. STAY AWAY FROM GAZELLE THEY ARE A BUNCH OF CROOKS!

I sold my iphone 5s to Gazelle and I requested my payment be sent over through a check. I preferred this method of payment because I do not have a paypal account since my original accoutn was hacked in the past, so I did not want to open up a paypal account just for this transaction. Unfortunately, after I received an email explaining that my check was being sent over it never came. I waited about 2 weeks before contacting their customer service to let them know about the situation. They eventually contacted me but their service was not helpful. I eventually caved into making another paypal account but it took the company another month or so before actually sending over the payment. I've sold other items to gazelle in the past but this experience has made me hesitant to sell with them again. I give them 2 stars for their attempt at customer service, but overall it was minimal and mediocre.

They do exactly what they promise. Fast, secure and pay out is prompt. Couldn't ask for more. Sold my iPhone 6s Plus in like new condition. Instructions were clear on how to prep the phone and Gazelle kept me informed of the process all the way.

This was my second time selling a device on Gazelle. The process was quick and painless. I would and have recommended Gazelle to others. I will definitely use this service again.