GazelleReviews 1,076

I ordered a Samsung S7 when they were on sale, waited more than a week for it to arrive, only to find out that the wrong phone was sent to me. Right model, wrong carrier, despite being labeled as a phone for my carrier. Ok... no biggie, just means that their tech team that certifies their phones don't do anything besides slap a sticker on the bag and toss it onto a shelf, not actually testing the phone to verify it is what it is. Strike one.

Then when I call to have it fixed, I am informed that Gazelle does not have any measures in place for a mistake like this, that the only thing I can do is mail it back to them for a refund. Ok... except they mail their phones out in little one-time use baggies, meaning despite postage being paid by them, I have to buy a new container to ship it back to them. And to add insult to injury, Gazelle only allows returns thru the USPS... meaning if you actually HAVE a job, you can't take it in to a Post Office until Saturday... and I was calling Gazelle on a Sunday. Normally not a big issue except Gazelle won't issue a refund until they receive the phone, verify its in the same condition as when it was shipped to me, then process the refund in 5-7 business days AFTER they have the phone in hand. So i'm out my funds for 2-3 weeks until they send it to me... Strike Two.

The final straw was looking at the website a few days after I called to set up my postal return and seeing that the phone will no longer be on sale. So after I DO get my refund sent to me, the phone will be@$100 more then when I bought it the first time. And because Gazelle can't do exchanges, they won't honor the price that I originally paid... Strike Three.

The concept of the company is fine, the execution is horrible. Why pay more for CERTIFIED phones if they don't even do that? Stay away, save your money.

I ordered a phone on 9/7 and they immediately charged me for it, of course. I received an order confirmation, but I never received shipping/tracking information. I emailed them on 9/12 about this and received no response. I emailed them again on 9/13 and received no response. I finally called them on 9/19. After waiting on hold for quite some time, they told me they didn't have my product in stock. They told me they didn't update me regarding the status of my order and didn't respond to my emails because they were just too busy. They finally shipped my product today, but they said they couldn't expedite shipping to overnight because the process--suddenly!--was already too deep with the warehouse to change anything. I'll finally get my phone on Saturday (projected delivery). Just keep customers updated if orders can't be fulfilled--and at the very least respond to repeated inquiries. End of the day: I'm getting charged for product and service they didn't deliver. I'm contemplating contacting the BBB.

Cancelled my order that they NEVER bothered to ship. Spent 4 calls this morning regarding where my refund was. On hold for22 minutes! Than he tells me some bulk$#*! about my bank. IT WAS ON A CREDIT CARD. I questioned him. HE DID NOT LIKE IT AND STARTED YELLING AT ME! I asked for an email re: the refund. Said they don't do that. THAN HE HUNG UP ON ME! So to sum up my NIGHTMARE OF A TRANSACTION. THEY never shipped my product2wks). I called to cancel. 4 weeks later I'm fighting for my REFUND.,

I'm a 15 year old. I have no job and no allowance. I saved up my money for a iphone 7. Read goof reveiws about Gazelle and though i'd try it out. They sold me a phone that was BROKEN! A few days after the 30 day return policy expired. It stopped connecting to service. I took it to apple and at&t and they both said i had a broken phone. The outside was fine, but the phone's inside had a problem. They diagnosed it with a broken attena. NEVER EVER BUY A PHONE FROM GAZELLE. IT'S A $#*!ING WASTE OF TIME AND MONEY. Apple has amazing refurbished phones. My aunt has had one for YEARS and it owkrs great.