Gazelle

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2.5
Reviews 1,077
5 Stars
45%
4 Stars
3%
3 Stars
1%
2 Stars
5%
1 Star
45%

Kansas
1 review
8 helpful votes
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DON'T USE THIS SITE
March 13, 2018

I tried buying an iPhone 7 but once the 600$ were transferred out of my bank account they sent me an email claiming that the model I had ordered was out of stock and they won't return my money! This website is truly terrible

Date of experience: March 13, 2018
Kentucky
1 review
0 helpful votes
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Easy and fast
March 15, 2018

This is the 2nd time I have traded in a device with gazelle. Both times I have been impressed with the ease in the process. A couple clicks and then a couple days later a box shows up. After turning in item I received an amazon gift card through email. No messing with PayPal, or physical gift cards. The first time I traded in, they offered me more for my device than originally quoted. They said it was in better shape than I originally stated. Honest, great customer service and very satisfied overall.

Date of experience: March 13, 2018
Iowa
1 review
0 helpful votes
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Great experience!
March 13, 2018

I had my check in just a few days, and the offered a fair price for me devices. They even offered more for one of them because it was in better condition than what I stated!

Date of experience: March 12, 2018
Rhode Island
2 reviews
2 helpful votes
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The the screen on my daughter's 2012 MacBook pro got cracked, it wasn't worth spending the $300 (eBay price) for a new screen - even though the unit actually worked fine with an external monitor. We decided just to cash it in, Gazelle offered $159, which doesn't sound like much, but it was better than a MacBook paperweight. Payment was fast via Amazon gift card (which also increased the amount by $5). So overall, happy with the service.

Date of experience: March 9, 2018
California
1 review
6 helpful votes
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Beware!
March 8, 2018

I will never use this smarmy outfit ever again. I sent them my iphone 6 plus in the original box. Initially they offered me $145. When they got my phone, they tried to screw me by saying it had more scratches on body and screen, and that my phone had a different service from the one I said it did. ALL $#*!ING BULL$#*!. My phone was in a case and tempered glass screen protector from the minute it was out of the box, brand new, and the phone was the stated service that I said it was. I wasn't going to accept their piddly offer and asked that my phone be returned to me. Instead, they send me the wrong phone, and it suspiciously came in a box that included a charging cord and plug, along with a card stating "welcome to your new phone" or words to that effect. I called to get the issue straightened out. So at this point I'm still getting screwed because they offered to pay me immediately to my paypal account. They received their stupid wrong phone back several days ago, still no money in my account, now I get some bull$#*! story that they will be in contact within 3-5 days about paying me. More stall tactics. NEVER AGAIN

Date of experience: March 8, 2018
Brian S.
California
1 review
0 helpful votes
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Everything went well.
March 7, 2018

It was easy. Gazelle sent the box and the shipping label. I followed their instructions. They got the phone. I got the check. Great, thanks!

Date of experience: March 7, 2018
Georgia
1 review
0 helpful votes
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Easy, breezy
March 7, 2018

A co-worker told me about Gazelle. I had always used Amazon in the past to sell my old phones, but it was quite the process. The process with Gazelle is so quick and easy. I would recommend selling your items here all the time.

Date of experience: March 7, 2018
Texas
1 review
0 helpful votes
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Awesome!
March 6, 2018

This whole process was so easy! They gave me my quote and even ended up giving me more $$ once the phone was received!

Def recommend this service! Thanks Gazelle

Date of experience: March 6, 2018
Oregon
1 review
0 helpful votes
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My Experience with Gazelle
March 6, 2018

Gazelle has been fair with their prices and very prompt. I would not hesitate to use them again and I will spread the word to all of my friends.

Date of experience: March 6, 2018
New York
1 review
2 helpful votes
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Rip off
March 6, 2018

They not only offer the lowest values possible, but they don't value their coupons either (or their customers). I redeemed a coupon for a $15 bonus when selling something for $50+ and ended up getting the original amount before the bonus. I contacted them and they were very rude and not understanding. They never helped me with any of it and would not let me take the item back. I looked up the value of my Macbook which was about 6 years old and they offered me $20...

Date of experience: March 6, 2018
District of Columbia
1 review
0 helpful votes
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Speedy cash
March 6, 2018

They hardball on the value of the phones however the service is very quick! I was able to ship out my phones and receive the checks in no time less than a week I believe! Good turn around

Date of experience: March 6, 2018
Missouri
1 review
0 helpful votes
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Gazelle Delivers!
March 6, 2018

I am thrilled with Gazelle and glad I did business with them. I was honest about the condition of my phone and iPad. I received my offers and when Gazelle received my phone they gave me more than the offer. Responses were very quick and money was received promptly! Love Gazelle!

Date of experience: March 6, 2018
California
1 review
0 helpful votes
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I have used Gazelle for nine Apple products that I have sold. It is Simple efficient and easy to trade in old electronics. It isn't always the highest price but it is near the top and since I know the system works well I have used it over and over.

Date of experience: March 4, 2018
California
1 review
0 helpful votes
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Simple, fast and convenient
March 5, 2018

It was quick and easy to sell my phone to them. I also like the Amazon credit offer that adds a percentage increase to their offer. One thing I would suggest they do differently, is if you request a box, there is an inherent cost in that, and it should be shown. If instead, someone prints the label and ships back using their own box, that cost difference should be added to the offer price. Nudge people to be more environmentally responsible and also saves Gazelle money overall. Seems like a win/win. :)

Date of experience: March 3, 2018
Texas
1 review
0 helpful votes
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Excellent service!
March 2, 2018

This is a simple way to sell your Apple devices. I highly recommend Gazelle. I will gladly use Gazelle again.

Date of experience: March 1, 2018
Florida
2 reviews
0 helpful votes
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Simple and fast
February 26, 2018

Easy and fast. Received just what they offered. This was the 2nd phone Ive sold to Gazelle and both transactions were fast fair and simple.

Date of experience: February 26, 2018
Germany
1 review
0 helpful votes
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Fantastic
February 26, 2018

Great service. Sent product and received confirmation of receipt of product along with indication of when Payment would be sent. It was sent in 24 hours to PayPal.

Date of experience: February 26, 2018
New York
1 review
0 helpful votes
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Couldn't be easier
February 26, 2018

It is so easy to use. If you are honest about the condition of your items you will get what they offer you. Payment is fast and seamless. They pay for shipping and everything. I wish I would've started using them earlier. They send you step by step instructions on everything you need to do in order to be able to receive the maximum amount with no delays.

Date of experience: February 26, 2018
New York
1 review
0 helpful votes
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Second time as good as the first
February 26, 2018

Again you guys amaze me! You told me I would get $65 for my broken phone and you gave me $70 because you said it was worth more than I was first quoted! Honest and fast!

Date of experience: February 26, 2018
Rhode Island
1 review
0 helpful votes
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Awesome and Seamless!
February 26, 2018

Very very easy to send my old iPhone. Gazelle basically does everything for you and in under 1 week the money was deposited into my Paypal account
Thank you!

Date of experience: February 25, 2018