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Garage Giant

4.0

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Garage Giant Reviews Summary

Garage Giant generally enjoys a positive reputation among customers, who frequently commend the high quality and thoughtful packaging of their products, as well as the ease of assembly. Many reviewers express satisfaction with the prompt shipping and the aesthetic appeal of the cabinets and flooring. However, concerns arise regarding inconsistent customer service experiences, particularly related to order accuracy and communication issues. Some customers have reported difficulties with product returns and delivery timelines. Overall, while the company excels in product quality and customer satisfaction, enhancing communication and support could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
73
value
104
shipping
105
quality
198

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516 reviews

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Washington
1 review
0 helpful votes
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Two cabinets differ in height
June 23, 2021

Love the look of the product but they sent me two cabinets (one cabinet and one grill cabinet) that differ in height. When the two cabinets stand next to each other and you align the top of the cabinets, the feet on the one cabinet is complete screwed out and the other cabinet the feet are completely screwed in. Thus the bottom of the doors do not align. Customer service has no clue how to resolve and keep in referring this back to the manufacturer.

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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Sent wrong product
June 20, 2021

I ordered a 4 gallon tub of adhesive and I only received a 1 gallon. In the end I did get the 4 gallon tub but it took a month from start to finish to receive.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Although it doesn't say it well on their website, my experience with the 75 mil vinyl "parking pad" sold by garage giant was less than good. The problem is that the vinyl won't "relax" and lay flat. Once I wrote garage giant for help, they responded that the 75 mil parking pass had to be glued to the floor with acrylic adhesive, and rolled. But in Michigan, where I live, the temperature of the garage floor cement isn't supportive of acrylic adhesive installation until June or even July (50 degrees). So, I have to wait until the summer to have the parking pad professionally installed. My advice after all of this: Don't buy the 75 mil vinyl parking pad if you live in a cold climate until summertime. It's a great product, looks great and seems very resilient, but it won't lay flat easily.

Date of experience: May 11, 2021
California
1 review
0 helpful votes
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Order placed on the 04/10/21 item received 04/20/21 wrong item arrived was suppose to be a 4 gallon pale of adhesive and it was a 1 gallon. They said it was there mistake and the 4 gallon pale will be back in stock and ship by 04/26/21 even though on the site it says it's in stock. I'm yet to Receive any confirmation of shipping and its 05/03/21. Waste of time when you're trying to run a business. Avoid this company.

Date of experience: May 2, 2021
Ohio
1 review
0 helpful votes
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Sturdy units
April 25, 2021

I am so pleased with the quality of these units. They replaced my sagging fiberboard storage units and I am sure these will last much, much longer. They came well packaged and minimal assembly.

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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Great purchased set.
April 24, 2021

Great cabinets and very well packed. Delivery was excellent also. Will buy more again.

Date of experience: April 24, 2021
Florida
1 review
0 helpful votes
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Great Product & Good Customer Response
March 19, 2021
Updated review

Item was a little slow coming in, but customer service kept me apprised and was very responsive.

Date of experience: March 19, 2021

Easy ordering
February 7, 2021
Previous review

Easy ordering

Date of experience: February 7, 2021
New Jersey
1 review
0 helpful votes
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LOOKS GREAT
March 12, 2021
Updated review

I have been searching for cabinets for 3 weeks and was getting ready to purchase from another company but I found this company looking at a news story. Garage Giant is the cheapest and easiest site. I found the site put the items I wanted in the cart and ordered. I did no more shopping once I found Garage Giant

Date of experience: March 11, 2021

I have been searching for cabinets for 3 weeks and...
January 29, 2021
Previous review

I have been searching for cabinets for 3 weeks and was getting ready to purchase from another company but I found this company looking at a news story. Garage Giant is the cheapest and easiest site. I found the site put the items I wanted in the cart and ordered. I did no more shopping once I found Garage Giant

Date of experience: January 28, 2021
New York
1 review
0 helpful votes
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Ooops!
February 27, 2021
Updated review

Unfortunately. There has been 2 shipping mistakes.
I received my shippment from garage giant the first week of Febuary.
11/2 weeks later I refused a second delivery of the same order.
Today I refused a third delivery.

Thankyou. For a great product but it is not in my makeup to screw a vender

Date of experience: February 27, 2021

Very pleased wit Yor follow up
December 9, 2020
Previous review

Very pleased wit Yor follow up

Date of experience: December 9, 2020
California
2 reviews
2 helpful votes
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Garden tent
February 15, 2021

My overall experience was good. I ordered the first week of January and I got my purchase second week of February. However, it did say at time of my purchase that It will not ship out until about the third week of January due to the pandemic. I completely understand so I went ahead and made my purchase. 3rd week came along and I have not received an email at least. I called the number and did get someone on the line very quickly and I was told that they would restock and send out the first week of February. I waited and still received no email. The first week of February came so I called a second time and again someone help me right away. I was told I would receive an email within the next few days once they get a respond knowing what's going on. About a week later I get an email saying that my item has shipped so I would say it took about a month and 2 weeks. Once I got my item it was very well packed and it was as described. I love my purchase and I'm very happy and satisfied with it. I honestly didn't get upset or bothered because of the shipping time. I knew it was going to take longer than normal and I was just being patient. Of coarse It was a long time but, I would totally purchase again from them. By the way everything was very well packed. Everything was labeled and I was able to put together easily

Date of experience: February 15, 2021
Hawaii
1 review
0 helpful votes
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New Age was slow
March 5, 2021

Aside from New Age being very slow to get items out, the experience with Garage Giant was excellent.

Date of experience: February 2, 2021
Pennsylvania
1 review
0 helpful votes
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Great product
January 26, 2021

They did a great job updating when it would be shipped out

Date of experience: January 26, 2021
Louisiana
1 review
0 helpful votes
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Garage Giant Experience
January 20, 2021

Timely delivery! Had a problem with a damage part. Great customer service. Received replacement in a timely fashion.

Date of experience: January 20, 2021
Iowa
2 reviews
0 helpful votes
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On time delivery
January 10, 2021

The shelves arrived but the side arms were missing. I wanted for 3 days and they didn't arrive. One call to customer service and they took care of it. My project was done on time. I will definitely order again from garage giant.

Date of experience: January 10, 2021
Florida
5 reviews
1 helpful vote
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Helped with Storage
December 9, 2020
Updated review

Great help through e-mail and chat.My new condo has no inside storage, I love these shelves in my garage. I store Christmas decorations, suit cases coolers and much, much more.

Date of experience: December 9, 2020

Great help through e-mail and chat
October 30, 2020
Previous review

Great help through e-mail and chat.

Date of experience: October 30, 2020
Texas
1 review
0 helpful votes
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NewAge 3.0 Garage purchase
December 8, 2020

Of course the ordering process was easy. Great customer service experience. Would buy from again without hesitation.

Date of experience: December 8, 2020
Texas
1 review
0 helpful votes
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Really impressive stuff
December 8, 2020
Updated review

Painless. Cheapest. Best warranty
Very very clean look.

Date of experience: December 8, 2020

Painless
October 29, 2020
Previous review

Painless. Cheapest price

Date of experience: October 29, 2020
Florida
1 review
0 helpful votes
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Garage Giant Product Services.
December 7, 2020

Reasonable pricing, efficient timely delivery services, plus free shipping, and you have the cornerstone to any good company. Garage Giant offers such service, and so what more cane one ask for.
Thank you, Garage Giant.

Date of experience: December 6, 2020
California
1 review
0 helpful votes
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Solid easy To Assemble Cabinets
December 1, 2020

Well made heavy duty cabinets. I like how solid and durable the Bamboo counter top seems. I do wish that there was some way of connecting it. I will probably drill some holes from inside the cabinets and connect the top.

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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Great Product. Lousy delivery
December 27, 2020

My cabinets are great. They came in great condition and we're just as I expected. The delivery stunk. The guy left me with a huge pallet to get rid of and he refused to take it back

Date of experience: November 26, 2020

From the business

Garage Giant is where you'll find America's favorite garage storage, flooring and outdoor brands at the lowest prices and with easily the best customer service in the market. All orders ship for free and come with a money back guarantee. Categories sold include garage storage cabinets, garage flooring, workbenches, tool boxes and chests, garage organization, shelving and overhead storage racks. Our guarantee is that we will never be beaten on price and no-one comes close on service.