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Garage Giant Reviews Summary
Garage Giant generally enjoys a positive reputation among customers, who frequently commend the high quality and thoughtful packaging of their products, as well as the ease of assembly. Many reviewers express satisfaction with the prompt shipping and the aesthetic appeal of the cabinets and flooring. However, concerns arise regarding inconsistent customer service experiences, particularly related to order accuracy and communication issues. Some customers have reported difficulties with product returns and delivery timelines. Overall, while the company excels in product quality and customer satisfaction, enhancing communication and support could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered the Powder Coat and on the website it's showing as white but they came out grey. This was an order for our office, and the delivery service was horrible. The delivery man only brought one box upstairs for us on the freight elevator and gave up. He left the rest outside and my team had to deliver them ourselves.
I had a problem with the $10 coupon but someone phoned me and told me that it would be corrected so I upgraded from 1 star to 3 star. I will change the review again depending on how quickly I received the product. I ordered from this site instead of another where it would be cheaper because the site promised a quicker delivery.
I had an excellent experience with Garage Giant's cabinets. Everything happened as advertised. The quality exceeded my expections.
Except for having to purchase two of the same item, the experience was good
Easy navigation of the site, great prices
The site was easy to navigate and find what you need, and checkout was easy.
I was very pleased with the quality materials in the relative ease of installation!
Everything was handled professionally and timely, including a last minute change to the cabinet color because I spec'd the wrong one on the original order.
Garage Giant was wonderful to work with. Order confirmation, updates and customer service follow up was on point! Our item was received damaged and we had to reach out to the mfg for replacement parts and we'll let's just say. Their CS department hasn't been much help and almost 3 weeks later we're still waiting on parts.
Product showed up on time and damaged free; one suggestion is to have 2 people put the product together - it's not a one man job! With 2 people putting them together, it was easier to assemble. Hint: watch the tube video prior to set up!
Product arrived in a timely manner. I liked the ability to be notified when the back order product was available.
Great quality cabinets and hardware. Pretty easy to follow directions. Overall very satisfied.
Delivery was uneventful, they did a nice job bringing the large pallets up a long driveway. Well done!
Good customer service. Mel is awesome. Probably will buy again
The item comes with great price and I received them no damaged
Products were packed carefully arrived in good condition. Very satisfied.
Great customer service. Crazy high amount of shipping fee but I had no choice. After all that, it was the wrong grey and no way can I afford to exchange it.
I shopped around all over and different products for garage flooring. I decided with swisstrax and I am very pleased with the product. I did my garage connected to my house 1st. So easy to install and durable (very tough). I am also doing my shop floor behind the house. I've got several cars ranging from a vet to a 62 caddy and flooring stands up to the pressure. Great product. Wouldn't use anything else. Highly recommended. Thanks. Bill Blue springs Missouri
From the first email I sent inquiring about Garage Giants products till the delivery two weeks later Garage Giant's customer service and their cabinet systems were more than I expected. Excellent personal customer service from Mel and on time in stock cabinet systems.
I am very pleased with this product
Everything went together very well
Thank you
From the business
Garage Giant is where you'll find America's favorite garage storage, flooring and outdoor brands at the lowest prices and with easily the best customer service in the market. All orders ship for free and come with a money back guarantee. Categories sold include garage storage cabinets, garage flooring, workbenches, tool boxes and chests, garage organization, shelving and overhead storage racks. Our guarantee is that we will never be beaten on price and no-one comes close on service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members