Gap Factory

I placed an order on the GAP website using my discount coupon and debit card, but the order was canceled. I was then advised to try again using a gift card, but I was unable to recover my 20% discount coupon. After that, the second order was also canceled. I was later instructed to place the order as a guest, but once again, it was canceled.

I order six t-shirts from gap factory, but only received four in the package, while their system shows that they delivered six items in that package. I submitted online request, and waited for one week. Nothing happened. I called gap factory customer service and was told that they declined my request because the package was delivered. I had to dispute this order with my bank.

Dear managers of Gap Factory at Dolphin Mall,
I am writing to you in the hope of addressing some concerns I have had regarding my experience as an employee at your store. I would like to express my concerns regarding the management of Rosa Mary Domingues, one of the store managers.
During my time working at Gap Factory, I have observed a series of behaviors that have left me concerned and frustrated. In particular, I have noticed:

Mistreatment of employees: I have witnessed situations where employees have been treated in an unprofessional and disrespectful manner by Ms. Domingues.
Lack of customer service: On several occasions, I have noticed that customer service does not meet the standards that Gap Factory should have, which can negatively impact the customer shopping experience.
Inauthentic behavior: Ms. Domingues appears to act in an insincere manner both with her colleagues and with customers, creating an uncomfortable and unpleasant work environment.
Concerns about racist attitudes: I have heard comments and observed behaviors that lead me to suspect there may be racist attitudes in the workplace, which is unacceptable.
Unfair task assignment: On multiple occasions, I have noticed that Ms. Domingues assigns tasks unevenly among employees, creating resentment and discontent within the team. Some employees seem to have a much lighter workload than others, which negatively affects store morale.
Lack of effective communication: The lack of communication from Ms. Domingues has led to misunderstandings and confusion within the team. Clear guidelines are not provided, and timely information about changes in work procedures is not communicated, making the efficient completion of our tasks challenging.
Ignoring employee complaints: I have attempted to express my concerns to Ms. Domingues on several occasions and felt that my complaints were ignored or minimized. This creates an environment in which employees feel discouraged from discussing legitimate issues.
Lack of positive leadership: Instead of being a positive leadership example, Ms. Domingues appears to demotivate the team. This has led to a decrease in morale and productivity among employees.
Non-compliance with company policies: I have observed that Ms. Domingues sometimes disregards the policies and procedures established by the company, which could jeopardize Gap Factory's reputation and its relationship with customers.
Creation of a hostile work environment: The attitudes and behaviors of Ms. Domingues have contributed to the creation of a hostile and unhealthy work environment, negatively impacting employee satisfaction and ultimately the quality of customer service.
I understand that we are all human and make mistakes on occasion, but I feel it is important to address these issues to improve the quality of work life and the customer experience at the store.
I hope we can find a constructive solution to address these problems and improve the situation at the store. I appreciate the opportunity to be heard and to work together to create a more positive work environment.
Dolphin Mall
Address: ******* NW 12th St, Miami, FL *******

I purchased three hoodies for a girl for over $57 on August 13th. I was told that the package would be shipped online through UPS on Sunday, Monday and then by Tuesday the package was noted to have a claimed filed by the sender which is Gap. And I called the customer service number and I contacted Gap Outlet on Facebook. I was told to wait until the 24th of August and to call on the 25th even though UPS had the package shipped from Tennessee by the 18th and it never moved or was updated since the 18th. By the 21st, UPS noted to file a claim and that it was just not available to be delivered. That's odd. But, Gap Outlet refused to pay me a full refund for the $5 shipping. So, I got $52 instead of $57+ for a refund. I would add photos

Ordered a coat from them, after payment they indicated that it has been backordered ( though it is still available in their site) so I have to wait for few weeks to ship but then they failed to ship it on the stated date. They asked me again to wait for couple more weeks but then again they failed to do that now they're cancelling my order. What a joke! I am so disappointed, I don't think I will ever use their site again! Horrible customer service! I was patient and this is the result.

I recently ordered a gap hoodie that was on sale, and there was absolutely no communication of when my order was supposed to ship out. Every time I wen't to go track order on their website it wouldn't even tell me the status of my order. I had to call them myself in order to get the information, just to find out that they are shipping it the first week of October, when I ordered it almost a month ago!

I recently placed an online order and unchecked the box for receiving email promotions. I'm getting at least 3/day and have unsubscribed about 6-7 times now, but they keep coming. Shame!