Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GameStop

GameStopReviews 548

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GameStop?
grey stargrey stargrey stargrey stargrey star

GameStop Reviews Summary

GameStop has a rating of 2 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameStop most frequently mention customer service, next day and business days. GameStop ranks 922nd among Games sites.

service
157
value
142
shipping
133
returns
132
quality
125

We monitor reviews for authenticity

GB
5 reviews
8 helpful votes
Follow Kian W.
Unfollow Kian W.
Share Review
Report Review

Awesome
March 25, 2016

Awesome place to buy video games. Only down side is the poor trade in value.

Date of experience: March 24, 2016
California
5 reviews
27 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

Its ok
March 23, 2016

It always has a huge selection of Games so 5 stars, trade in are near worthless -1 star.

Date of experience: March 23, 2016
Texas
8 reviews
4 helpful votes
Follow richard h.
Unfollow richard h.
Share Review
Report Review

Always Enjoy The Trip
March 22, 2016

Our local GameStop is good. Always good customer service, very helpful. I buy games for my son, more expensive now then when I was a kid. But what can you do. Like the fact we can get used games for a good price, what I like best here.

Date of experience: March 20, 2016
Molly K.
Virginia
3 reviews
16 helpful votes
Follow Molly K.
Unfollow Molly K.
Share Review
Report Review

I love this store
March 19, 2016

I love this store because they have awesome games. Whenever I need new game. I just contact them and they deliver my order very quickly. Just awesome.

Date of experience: March 18, 2016
California
5 reviews
11 helpful votes
Follow Frederick f.
Unfollow Frederick f.
Share Review
Report Review

Iffy
March 16, 2016

Don't get me wrong plenty of products to choose from, but be prepared to be raped by the trade ins.

Date of experience: March 16, 2016
Wisconsin
16 reviews
11 helpful votes
Follow Britt M.
Unfollow Britt M.
Share Review
Report Review

Easy
March 7, 2016

Recently pre ordered a game for my son. It was released on the fourth. They sent it on the fifth. Happy enough with that. I've also ordered a board game through them that came in time for Christmas. Reasonable shipping.

Date of experience: March 6, 2016
New Mexico
3 reviews
9 helpful votes
Follow Lupe S.
Unfollow Lupe S.
Share Review
Report Review

When I try calling to see how much I could get in cash or store credit for my games or items they tell me to look at the website for prices there big ripoffs with the games my son bought the old call of duty Ghost when it for came out we paid in payment till it was paid off well when he passed the whole game we took it back and got less then 20$ which that's messed up.

Date of experience: February 14, 2016
Illinois
9 reviews
12 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

Not Terrible
February 12, 2016

The website is semi-usable. Way too many graphics opening up obscuring the meat of the site. I get it, you want to make money... you would be making a sale if you would shut those ads off...

Date of experience: February 12, 2016
Ohio
20 reviews
48 helpful votes
Follow Shannon C.
Unfollow Shannon C.
Share Review
Report Review

I really like this store. They usually have the game I am looking for, even for older gaming systems. And they are reasonably priced. I like that they offer used games as well.

Date of experience: February 9, 2016
New Jersey
2 reviews
4 helpful votes
Follow Samantha A.
Unfollow Samantha A.
Share Review
Report Review

Always feel good
February 9, 2016

Its the shop where i can buy all my desired game. Always love the collection and quality. Keep rocking guys

Date of experience: February 9, 2016
GB
2 reviews
5 helpful votes
Follow Lashawn J.
Unfollow Lashawn J.
Share Review
Report Review

Cool
February 5, 2016

The store is cool, but now that I can download games it kind of makes it irrelevant.

Date of experience: February 4, 2016
Texas
5 reviews
6 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Share Review
Report Review

Never trade
February 4, 2016

Never trade or you will get a terrible deal worse than pawnshops

Date of experience: February 4, 2016
New Jersey
54 reviews
175 helpful votes
Follow Maxine B.
Unfollow Maxine B.
Share Review
Report Review

I have joined this store for past 3 years because I have a 9 year old grandson. It helps because they help keep track of purchases. I had a problem At Christmas because I didn't get game added to his list, when he received 2 of same I tried to exchange mine and they would not with out receipt even though they recognized I bought day before. We had to go back and get receipt. Hassle I did not think was great

Date of experience: February 4, 2016
Colorado
6 reviews
13 helpful votes
Follow Etwanda J.
Unfollow Etwanda J.
Share Review
Report Review

They are always so helpful and kind. I enjoy shopping there.

Date of experience: January 26, 2016
Georgia
6 reviews
2 helpful votes
Follow Daniel E.
Unfollow Daniel E.
Share Review
Report Review

The in store employees are always pleasant, helpful and knowledgeable about there products. Have been to there stores over a 100 times in my life, sometimes buying, sometimes just looking and I have never had a bad experience.

Date of experience: January 21, 2016
Sweden
10 reviews
125 helpful votes
Follow Jeff P.
Unfollow Jeff P.
Share Review
Report Review

Not once but twice!
January 17, 2016

Twice I ordered a Samsung Galaxy tab s 10.5" from the online store which was listed as being in stock at the time of purchase. On the first occasion, the order was cancelled because the item being out of stock. I thought, fair enough, a minor mistake on the website. Subsequently, the item was then correctly displayed as out of stock. Days later it shows up back in stock on the website and so naturally, I thought that they must have ordered more in. I proceded to order once more only for the exact same thing to happen! I now have to wait for the money to go back into my bank account as a result of a needless mistake that was made twice!

Date of experience: January 17, 2016
Canada
16 reviews
3 helpful votes
Follow Kayla A.
Unfollow Kayla A.
Share Review
Report Review

I bought a few games for my brother for Christmas. When I checked their site a few days before, I noticed 50% or more savings on video games during boxing week sales. Quickly returned my purchases and got my brother a gift card. He got all the games he wanted and then some!

Made me the hero of Christmas, at least in my brother's eyes.

Date of experience: January 13, 2016
New York
2 reviews
8 helpful votes
Follow Crys S.
Unfollow Crys S.
Share Review
Report Review

Good site
January 12, 2016

I have ordered a bunch of stuff from this website, all was always delivered on time, no problems whatsoever.

Date of experience: January 12, 2016
New York
3 reviews
2 helpful votes
Follow Radcliffe A.
Unfollow Radcliffe A.
Share Review
Report Review

Hi. Since. I. Ordered. Several. Items. From. Your. Site. I. Must. Honestly. Say. That. I. Was. Very. Pleased. With. My. Orders. And. The. On time. Delivery. Services. My. Computer. Was. Broken. For. A. While. And. I. Am. Back. To. Continue. Shopping. I. Have. Recommend. My. Friends. And. Families. To. Come. On. Board. And. Shop

Date of experience: January 11, 2016
Michigan
23 reviews
99 helpful votes
Follow Monique R.
Unfollow Monique R.
Share Review
Report Review

Good Service
January 8, 2016

I ordered my son's birthday/Christmas gift from the website. It was easy to navigate through and I understood everything that I needed to do.
Once I received the package I checked to be sure everything was in it. It looked like one of the games was missing. I called customer service and they were nice enough to send another game out. I have since found the game (it was stuck on the bubble wrap that fell behind the bed) and will be sending the other game back. I would definitely order form them again.

Date of experience: January 8, 2016