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Something went wrong with my account I e-mailed these folks, received no return contact, did not receive a refund either. The US has two more game sites run by the same company. They are: girlsgogames.com and agame.com I suggest not doing business with any of them based on my experience, it's your choice. There is no customer service by phone or by snail mail to contact. The headquarters are in a foreign country the address phone and fax can be found under a search for spilgames.com there is no customer service listed with that information as well.