Games BasementReviews 28

Terrible service, when I ordered the game was in stock but two weeks later no game and shown out of stock.
As it was xmas gift I cancelled my order by email and tried to contact them on the 0845 number many times but they didnt answer at least not when I called!
They didnt cancel my order and 2weeks after my cancellation sent the game out and still failed to respond to my emails.
Save yourself the grief and shop somewhere else!

IF YOUR READING THIS YOU HAVE PROBABLY BEEN RIPPED OFF LIKE I WAS
If not don't make the same mistake, im still waiting for a refund for cod modern warfare ordered in october, plenty of promises but refund never arrives, lost cheques, lost details, short staffed, even the snow was to blame, what a farce, trading standards informed, also isis, and consumer direct, please do the same, they will close the site soon due to the vast number of complaints, I LAST PHONED TODAY 24-02 10 TO ASK FOR MY REFUND, WHEN I SAID I COULD COME AND COLLECT MY 119.98 SHE SAID I WAS THREATNING HER AND HUNG UP

DO NOT order products from this website unless you want to risk losing money. I am of the opinion that the service offered by the comany is nothing short of a scam.

When you order a product, payment will be taken immediately. In my case £140. Weeks later, when your product has still not been dispatched, you will struggle to make contact through email or worse still over the phone.

When I finally made contact over the phone, the nice gentleman offered his apologies and guaranteed that the product had just arrived in stock and could be dispatched the next day. I elected to cancel regardless as I simply didn't trust the service. Amazingly, a week after having cancelled over the phone, I received an email to say that the product may not arrive until the following year and I could consider cancelling - this was a week after I had already cancelled and also a week after the polite man on the phone had GUARANTEED it was in stock and could be dispatched the next day! Hmmm... I fear honesty is not their policy.

What compounds these lies is that the product was ordered as a Christmas present on the 21st November. When it had not been dispatched by the 16th December and I was £140 out of pocket my concerns were understandably growing. I explained this to the guy on the phone, and his "guarantee" was to alleviate my concerns of it not arriving before christmas. Had I believed him, I would have been one present down come Christmas day.

Luckily, despite his "guarantee", I had the wisdom to decline and order the same product from GAME.co.uk, which arrived the day after. Needless to say, 3 weeks after having cancelled my order with gamesbasement.co.uk, I have received no refund, have not received replies to my emails and cannot get an answer over the phone. It seems they have essentially stolen my money.

These are simply the facts, make your own mind up over whether you regard this to be acceptable.

Ordered turtlebeach X41 headphones on 4th December (they were £10 cheaper than anywhere else), payment went through straight away, however stuck in "order recieved- processing" for 2 weeks. No response from online query form, and tel number constantly engaged. If you manage to get through it hangs up after 5 mins on hold. When i did get through on the 19th a young man said i would definately get it for xmas. On 22nd i got an email saying it would not be in stock till sometime next year. After several dozen attempts I managed to get through to a polite woman who is currently arranging refund. I don't think this is a con like other people are saying, they're just a very badly run company. I will now happily pay the extra £10 and get my headphones through game. If anyone reads this before they order, please please avoid them, the difference in price is just simply not worth it.