GAME

Arranged to pick up a x box one series x in meadowhall Sheffield with manager Dan

Upon arrival was told the agreed amount had increased by 150pds

Wasted my time and also disappointed son

Cannot find words to describe what a set up

Tried ringing Cust service to no avail

Have since seen all the terrible reviews

Well... i don't even want to give them any point, I have asked them to cancel my order month ago, and did not get even one piece of reply. And now I asked them to not do the shipping, and they ignored my letters!
Please think more than twice before you do the order.
And... they say they offer many ways to contact them, but actually they do not even read the messages either on Instagram or Facebook, oh, and also, they say the customers could contact them by this email
*******@game.co.uk
But nah, maybe it is a fake address? You would not get anything from this mail box.
Anyway, not recommended, there are a lot of game stores, it is not necessary to get games from this one.

I bought a pre-owned Bayonetta 2 + Bayonetta, but when I opened the case, the Bayonetta download code wasn't there.
I contacted the customer service, the guy argued that there is this little Note saying "Preowned versions may not include additional content", and therefore they can't do anything about it since I broke the seal and opened the game case.

But the thing is, the product title clearly suggests "Bayonetta 2 + Bayonetta", and the product description clearly says "Includes a download code for Bayonetta 1"

And there's no way for me to know what "additional content" meant before buying the game. Because what's included should be included, any "additional content" should be things additional to the advertised content.

If the note had said, "Bayonetta 1 DLC is NOT included in the pre-owned version", then I'd understand and I wouldn't have bought the product in the first place.

Now I am stuck with a product that does me no good and wasted my money.

Very disappointed!

That's the second time I've had to deal with this guy in the Game at Clydebank. It's awful customer service in my opinion. I asked if they had an "edition" of a game and they said oh that's "Preorder exclusive" Lies. You wanna know why? I got the game no problem on the Nintendo Eshop a week after the game came out and even funnier that I got the preorder bonuses as it was a digital version. The edition that I asked for. It's also on Amazon and other sites as well. I seen some behind the guy and I told him look there's stuff there. He said oh sorry that's for "preorder people" Your talking a load of rubbish because the game has been out for a week and you keep preorders for 2 days or 48 hours. Your just keeping it to yourselves really. The guy gave some cheek too with his tone of voice. I do not recommend going to Game as this incident has happened twice.

I tried to purchase 3 games from their 3 for 2 section witch states "3 for 2 Mix and Match", but when I went to check out, the discount was not applying. I asked customer services and the representative sayd the games have to be sold by GAME and not third party retailers.So even though they are in the 3 for 2 section, it does not matter. You are still paying full price unless you are lucky to find all 3 items are sold by the same retailer. By the way you have no way of knowing witch retailer sells witch game until you go to checkout. What a bunch of bull...

I have recently made a purchase of a gaming chair from another retailer but I visited my local Game store in London to seek advice.

Game sell gaming chairs on their website. I was particularly interested in purchasing a BraZen Gaming Chair since my research had indicated that these were the best chairs to buy.

Game stores are relatively small so I was not surprised to be advised that they held no stock locally. However, I was surprised by the total lack of any knowledge about the products they sell and the very dismissive reaction to my interest in buying a gaming chair. I was simply advised to go online.

Very unprofessional and rude.

To me, I think this website is very good and helpful because I have bought numerous games, a few game consoles and even pre-ordered Gran Turismo 5 (when it came out in 2010). Their shipping was really fast and well packaged.

You can also get a very good deals when you trade in your old games or consoles and you can put your money or points towards a new game/console. Recently, they have started to bring out smartphones and tablets at quite a good price (whether if they are new or used).

I would definitely recommend this to a friend or a family member.