GalanzReviews 8

Honestly, this company doesn't even deserve a one-star rating. We purchased a Galanz Convertible Refrigerator/Freezer on December 22nd at the Brick in Newmarket, Ontario, Canada and by April 20th, it was not functioning. We had also purchased the "extended warranty" and were told by the Brick that that coverage wouldn't be available until the manufacturer warranty had expired. After two visits by a service person who literally did nothing, the refrigerator was still non-functional and by that point, we had lost over $ 400 in spoiled food costs. We had to purchase another refrigerator and, after a ridiculous amount of following up with Galanz, on June 2nd, we were told that we would be fully refunded. On July 3, again, after countless attempts to reach someone, we received an email saying that, after reviewing the details, they confirmed that the refund had been processed to our account. That is absolutely an outright lie and to this date, after, once again, having to waste my time reaching out to them, we have still not received our refund. They are definitely hoping that we will just give up and stop contacting them but, at this point, it is a matter of principle. DO NOT BUY ANY PRODUCT FROM THIS COMPANY.

I HAVE A 12 CU RETRO FRIDGE AND THE BOTTOM STOPPED WORKING AFTER LESS THAN 3 YEARS. ONLY FREEZER WORKS.
COMPANY IS UNWILLING TO HELP, ONLY SENDS FORM LETTER REPLIES.
AMAZON REVIEWS SAY THE SAME. ABSOLUTE TRASH

Bought a retro microwave in 2/23. Just about 3-4 days ago, rust started to appear on bottom. The wheels were picking up the rust and spreading it and the granules were coming off not only on the bottom of the glass plate, but all over the turntable area. No one would listen or help. This is a faulty product. C/S kept telling me no one would help and so did Celine from C/S. Even though warranty had expired, this isn't a part that was defective, its the unit. But Nobody cared. I just kept getting the run around.
I showed pics to Celine and she wasn't helpful and didn't care!

I made my first review in June of 2024. The saga continues. Galanz still has not repair, replaced nor refunded my money. My husband took apart the fridge/freezer combo appliance and found it had a defective fan installed in it. It was obviously defective as one of the blades was missing. There was a line made with black permanent marker that shows someone knew it was defective. In July of 2024 Galanz sent us an email claiming that they were refunding our money and that a check should arrive via the mail in about six weeks. Well we are in the seventh week and nothing has appeared. Oh and for good measure the other unit we purchased just died. Just had to throw out meat and other frozen items we had spent our hard earned money on. So now we have two useless Galanz appliances taking up space in our home. Never never ever ever again will we purchase this brand.

It works ok but burns to darkly cooks food in the back. Not an even heat, apparently. My biggest complaint is the digital numbers on the front screen are starting to disappear. It is beginning to be hard to tell the temp or timer numbers. Soon it will be impossible so it will be mostly unusable. To the land fill. I hate that. The toaster oven before this lasted over 15 years. This has been 3, For example. 8 looks like a zero. So I can see the 7 before it so kinda know it is an 8. I won't buy any of the products again. I see on Amazon where I purchased it, there are the same complaints.

Purchased Fridge Freezer in Oct of 2021 and worked good until the defrost fan started to make noise. Then no service and can't get anyone to talk to or that wants to service unit.

We purchased an attractive retro small fridge for beverages only
It stopped cooling within two years
It is IMPOSSIBLE to get a response from Customer Service which is clearly a misnomer for that department.
The local high end appliance dealers have told me that their products are usually substandard and the company is notorious for their lack of customer concern.
I have just purchased a much more reliable brand from a local business who not only inspired confidence, but takes responsibility for any issues even beyond the warranty period