G2Reviews 26

1. No knowledge over who are leaving reviews. It very well could be some unknown people with fake profile and not real users
2. G2 Incentives can bring on invalid users, as you don't know what they are validating or not
3. G2 decides on their own on what is to be approved or declined. Who knows based on what criteria? Nothing is clear and they will never tell you.
4. The buyer intent activity is of no use, it doesn't bring us new customers. G2 charges a lot of money for this with no return.
5. Quarterly Report: They entice you to get more review so that you be part of some kind of quarterly report they publish, which is of no as such values, if you can't protect your brand identity and remove falsifications in the review itself.
6. G2 software it self is buggy. Review campaign doesn't work in self service mode. You can't upload a file. You will have to talk to someone.
7. You can't control what reviews to show or hide, because G2 has a policy of no take down reviews because something is written somewhere in the contract about this.
8. You can't take your profile down because of who knows what. I gave G2 my information and they all of a sudden has the right of the profile of my company.
9. There are studies G2 can share to show you how bad reviews are great, so that you keep on collecting reviews.
10. In a whole G2 doesn't help in your branding, it negatively impacts you, your branding, your company and your potential customers. I have three customers who didn't sign up because of these reviews in G2.
11. And to top it all, some review was removed and it automatically came back as 0 star.

I contacted them to find a software solution for managing multiple social media and social marketing at once. Melanie sends me a link to a list of 300. Those I could see did not meet my requirement. They would manage between 1 and 4 social medias so I asked her where was the filter that I know they used to have. She says give me (list of type personal information) and I will send it to all of the companies that have solutions that fit your requirement. I forgot to mention that I had to give her my requirement twice. I refused to give her my personal info and told her I want links to those exact softwares. She throws sales pitches about starts sending me the same link to the list of 300 over and over while I am asking for her manager. I asked for the manager 3-5 times. (I lost count) She never gave me the manager or links to a solution. Instead, after the last request for manager, she blocked me. I tried contacted a different rep, but am blocked from those person too. STAY AWAY! CSRs are not managed at all and require personal information sent to long list of strangers! I have tried and got endless sales/marketing emails/telemarketing calls etc before when I permitted them to give out my info to solutions that they say fit my requirement! AWFUL! Have to be harassed by sales in order to get help!