FunchattReviews 10,905

Dear Boris,

Thank you for your comment on our website!

We want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits). If they like the website and want to continue communication, they need to buy credits.

In general, members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits. Members can choose among various packages and try the cheapest ones in order to understand how our project really works.

If you have some questions about the website, please contact us back at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Htwoo,
Thanks for sharing your feedback.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every lady takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Support Team

Dear Glenn,
Thank you for sharing your feedback with us.
We are sorry to hear your experience didn’t match your expectations.
We carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, Funchatt is not a dating website.
Funchatt is an international platform that enables people from across the world to communicate with someone they would hardly meet in real life, if ever.
The formula of our product comes down to meaningful communication multiplied by cultural exchange resulting in a unique experience.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.

Best regards,
Funchatt Customer Support

Dear Trevpr,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

Indeed, we do not offer an option to exchange contact details or meet in person.
However, it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication.
Every trusted user decides for themselves when they are ready to move forward.

Considering the points you have raised, we would like to take an opportunity to investigate your feedback further.
We would love to make things right if you give us another chance: we would inform the users you were talking to about the possibilities of our website and you will continue to talk with no restrictions!

Please do not hesitate to reach us via [email protected] email at any time. We work 24/7 for you.

Best regards,
Funchatt Customer Support

Dear Kevin,
Thanks for sharing your feedback.

We’re sorry your experience didn’t match your expectations.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every lady takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Customer Support

Dear Lucas,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve!

We can see how you feel. To be honest, some of our other users think it should be free to use our website. Indeed there are many similar projects out there, however, our communication platform has a number of advantages, such as zero anonymity for trusted users or strict adherence to the terms of legislation, which guarantees the users' safety from inadequate individuals.

In addition to these serious measures, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, we would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a user and create an account. Also, you can easily browse profiles and view profile pictures of other users for free.

On the other hand, it is true that you will need to spend credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those.

Please do not hesitate to reach us via [email protected] at any time if you have any additional questions.

We are always at your service.

Best regards,
FunChatt Customer Support

Dear Chuck,

Thank you for taking the time to leave a positive review!

We appreciate you choosing our communication platform. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account. You can also easily browse profiles and view profile pictures of different users for free. However, in order to view personal photos or chat with other users, you will need to purchase credits.

It is true that you need to spend credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

We wish you a pleasant time on the website!

Best regards,
FunChatt Customer Support

Dear Aj,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

As the website for communication, we have users from all around the world/ We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

Please, contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 3 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Charles

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via [email protected] and share all the details regarding your feedback of the platform that you rated 3 stars. What do you mean by talking with strangers? As a premier platform for communication, it was made in order for men and women to start their conversation here.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Jason,

Every feedback from our users is very important for us.

Your positive experience is truly important for us and we do our best to come up with the most optimal decisions to keep your time on the platform enjoyable.

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website.

We will really appreciate it if you could get back to us with any questions or concerns you may have and we will be glad to help you out.

Please feel free to reach us at [email protected] at any time if any assistance is needed!

Best regards,
Funchatt Support Team