FunchattReviews 10,904

Dear Gary,

Thanks a lot for your feedback!

We understand that at first glance, long-distance communication may seem like something difficult, which does not allow for maintaining strong ties. Obviously, it takes a little more effort than meeting a local, but the users registered on our website are well worth it. Moreover, the profiles of trusted users are not verified unless our affiliate partners have personally spoken to them and verified their IDs and details.

Our affiliate partners make sure that there are no bogus profiles so that the user you see in your profile photos is the one you actually corresponded with.

On our site, you have the opportunity to get to know each other by chatting in a cosy and warm atmosphere. Our friendly and qualified team of professionals is just a click away if you have questions about the website.

Nevertheless, every time we have new members on our site, and we hope that number of the new members in different countries will increase, and you could find a member to talk with.

In case of any questions feel free to contact us via [email protected]

Best regards,
Support Team

Dear Robert,

Hello and thanks for finding time to submit your review!

I'd like like to thank you for the feedback you submitted.

It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

If there are any questions that we can assist you with, please contact us via [email protected]

Best regards,
Funchatt Customer Support

Dear Chris,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve.

We understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify the profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At the same time, you may comfortably use our website without being distracted by many advertisements.

We would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a user and create an account. Also, you can easily browse profiles and view profile pictures for free. On the other hand, it is true that you will need to purchase credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those.

We are always at your service.

Kind regards,
FunChatt Customer Support

Dear David,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve.

We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

If you have any questions related to our service, please contact us via [email protected].

We are always at your service.

Best regards,
FunChatt Customer Support

Dear Gino,

Please be informed that you are able to browse all the profiles for free. If you want to chat with our members, you will need to pay for credits, we have different affordable packages which could please any of our customers, you can try the cheapest one in order to understand how our project really works.

Please realize that our company cannot afford to provide services on any other basis than the prepaid one. All our team does its best to give high-quality service to all our customers and high-level support. We have a lot of people taking care of the customers' issues, whatever they are, therefore we had to set such prices.

We count on your understanding!

Please contact us via [email protected] so we could discuss the prices and services we have and answer your questions properly!

Warm Regards,
FunChatt Customer Support

Dear David,

What made you think this way?
We have a lot of nice members who are really interested in communication.

I do share your concerns and I understand that you came here for certain results.

As an option, in order to find someone you are interested in, we can offer you to talk in chat with as many ladies as possible or choose any other source of communication.

You can use the Search option at the top of the list of the users, registered with us. By clicking on the "extended search" button, you can choose the range of the location, age, and other traits you prefer to see in your friend.

Please feel free to contact us via [email protected] if you need any help.

Best regards,
FunChatt Customer Support

Dear William,

Hello and thanks for leaving your review.

Kindly note, that there are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication.

We are always at our customers’ service and ready to assist in any situations occurred. That's why we set our prices to such a level.

Kind regards,
Funchatt Customer Support

Dear Customer,

Hello and thanks for finding time to submit your review.

Kindly note, that we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so.

If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

Also, It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits.

You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

If there's anything that we can help you with to change your mind, please email us at [email protected]

Best regards,
Funchatt Customer Support