FunchattReviews 10,905

Dear Tommy,

Thank you for sharing your feedback as it significantly helps us do better!

We do understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please be advised that it is possible to exchange contact information with your penfriend in chat or mail sections. This option may be helpful for you to reduce your expenses and continue communication outside of the website. However, every trusted user decides for themselves whether they are ready to move forward as the website provides a secure space for communication.

Please feel free to contact us at any time if you need our assistance, we are here for you 24/7.

Best regards,
FunChatt Customer Support

Dear User,

Thank you for leaving this review!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to contact us via [email protected] at any time if you have any questions regarding our service. We will be more than happy to assist you.

Kind Wishes,
FunChatt Customer Support

Dear John,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

We want to inform you that members can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, the chat message costs 2 credits per minute, which is around 0,40 cents and during this minute you can send as many messages as you wish. Also, please remember that you can always find the price list on your profile, where is the Credits tab.

It is correct that our Trusted Members use our services free of charge, they have other limitations though. To name one, most of the data that the trusted members provide, like photos and videos have to be verified with their ID's and personal interviews before registration, so we believe that there are no fake profiles on our site.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

Best Regards,
Support Team Funchatt

Dear James,

Thank you for leaving this review!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please do not hesitate to reach us via [email protected] at any time as our support team is always ready to assist you with any difficulties you might experience.

Best Regards,
FunChatt customer support