FunchattReviews 10,904

Dear Dave,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Also, we need to remind you that it is possible to exchange personal contact information with other members via chats/letters. It is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Kevin,

It is true that the majority of the members registered on the website are from Latin America.
But at the same time, we have also members from other countries.

You can use the Search option at the top of the list of the users, registered with us. By clicking the "Extend search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

Also, please remember that all our new members receive free credits in order to try out the website and according to our system you received yours on 2022-01-08 02:31:45 (UTC time), after that, in case you want to continue using our website, you need to make a payment (moreover, as we see you have already made one payment for 2,99 and still have credits on your balance).

Nevertheless, if you have questions about the website, feel free to contact us back at [email protected] at any time.

Best Regards,
Funchatt Customer Support

Dear David,

It is true that the majority of the members registered on the website are from Latin America.
But at the same time, we have also members from other countries.

You can use the Search option at the top of the list of the users, registered with us. By clicking the "Extend search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

Nevertheless, if you have questions about the website, feel free to contact us back at [email protected] at any time.

Best Regards,
Funchatt Customer Support

Dear Mike,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, we need to remind the prices for the activities on the website: the chat costs 2 credits per minute, to send the photo in chat - 10 credits, sticker - 5 credits.
Please remember that this information is available for you on the profile, where is Credits Tab.

If you have some questions about the website or problems using the platform, you can contact us at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Mark,

Thanks a lot for submitting your feedback!

We would like to inform you, that there are no such options as contact exchange or real meeting on our website. Although, it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Funchatt Customer Support

Dear Lamont,
Thanks for sharing your feedback.
We’re sorry to hear your experience did not match your expectations.

At this point, we would like to let you know that we have paid options as well as free ones.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Support Team

Dear Jo,
Thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Support Team

Dear Christopher,
Thank you so much for taking the time to leave us this review!

We indeed strive to improve and your feedback will help us a lot.
However, I am afraid we have not got a chance to receive your feedback in full.
Therefore, we would like to let you know that you can always contact us with any comments, concerns, or suggestions you wish to share.

Feel free to reach us via [email protected] email at anytime. We are always at your service!

Best regards,
Funchatt Customer Support

Dear Ian,

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Frank,

Hello and thank you for leaving your review!

Sharing your experience is a great contribution for us in order to improve our services on the website, and for other members to make a decision on upgrading the profile.

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users. Correspondent requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

Please feel free to reach us at [email protected] at any time if any assistance is needed!

We are here for you 24/7.

Best regards,

Support Team