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1.8

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FTX Reviews Summary

FTX has a rating of 1.8 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FTX most frequently mention and support team. FTX ranks 611th among Cryptocurrency sites.

service
38
value
35
shipping
28
returns
33
quality
36

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GB
6 reviews
2 helpful votes
Follow David M.
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Horrible broker
September 12, 2025

Bad company! My savings would have been gone if not for the expert team in my profile photo helped me in retrieving my refund of $30,000 that l invested

Date of experience: August 3, 2025
Illinois
1 review
0 helpful votes
Follow Glauber T.
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Best Decision I Made
September 5, 2025

Merging my account with ftx-exchange.net felt like a gamble, but it turned out to be the best choice. The team explained everything clearly, and within days, my funds were available again. Excellent experience overall.

Date of experience: September 5, 2025
Brazil
1 review
0 helpful votes
Follow Iuri R.
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Finally, ftx launched their new site, and I'm relieved to see my account is working again. If it wasn't for my friend who pointed me to ftx-exchange.net, I would have lost everything. Honestly, I didn't know the new site was even live, but I'm glad I found it before it was too late. My account's active, and withdrawals are back to normal, but I'm still a bit frustrated, so I'll give them 3 stars for now."

Date of experience: August 22, 2025
Belgium
1 review
0 helpful votes
Follow hu f.
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I can finally smile again after so much stress and worry. FTX actually returned all of my money through the merging process on their new website, ftx-exchange.net. For the longest time, I was convinced that everything I had invested was gone forever, and it left me feeling hopeless. But once I followed the instructions and reactivated my account, I was able to withdraw my full balance without any problems. The relief I feel now is beyond words—I truly thought I had lost it all, but thanks to the new system, I was able to recover everything safely.

Date of experience: August 17, 2025
New York
1 review
0 helpful votes
Follow Martin R.
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"This actually worked. I merged my account on ftx-exchange.com and was able to log in and withdraw my money easily

Date of experience: July 3, 2025
Mexico
2 reviews
0 helpful votes
Follow chris r.
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FTX blocked my withdrawals on Nov. 8, and I lost over $400,000 in that mess. It's hard to explain the feeling of watching your account vanish overnight—one day, everything's there, and the next, you're staring at zero. For a while, I was frozen in anger. Then I connected with a team who understood what had happened. They helped me figure out how to untangle the mess and recover a portion of what I lost. It wasn't easy, and it wasn't all of it, but it gave me hope that I could move forward.

Date of experience: May 15, 2025
Mexico
1 review
0 helpful votes
Follow Pamela R.
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I was a victim of their scam, I was lucky I withdrawed my funds from ftx-exchange.com through the help of there support team

Date of experience: May 2, 2025
TW
1 review
0 helpful votes
Follow Carolina M.
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I'm incredibly happy that FTX-Exchange.com made the reclaim process possible. The user experience has been amazing, and I'm truly grateful to FTX for allowing me to finally witness my withdrawal. Thank you

Date of experience: April 29, 2025
New York
1 review
0 helpful votes
Follow Flavio L.
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Believe me
April 15, 2025

Believe me, the word 'dream' doesn't even come close to describing how real this is—withdrawals are now enabled on FTX-exchange. Com This breakthrough is now open to everyone, and I'm genuinely impressed. I absolutely love this service. It's by far the easiest and fastest way I've ever received my Bitcoins. Huge thanks for the incredible value you provide. The support team is also outstanding—responding within seconds! Honestly, platforms like ftx should consider adding more user-friendly options like this. Truly next level.

Date of experience: April 15, 2025
Turkiye
1 review
0 helpful votes
Follow Nicklas g.
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Tyrone is an absolute legend at ftx-exchange. Com! Super fast, ultra-professional, and crystal clear in his explanations. He handled my issue like a true champ, with patience and top-tier efficiency. If every customer support agent was like him, the world would be a better place! 🔥👏 Huge shoutout to Tyrone – you rock! 🚀"

Date of experience: April 5, 2025
Viet Nam
1 review
0 helpful votes
Follow Tobias L.
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I've been an active member for two years, and out of nowhere, they locked me out of my account holding 511 LTC. They've ignored every support ticket I submitted—and worse, they're actually removing tickets from their support page on ftx. Com. It's disgraceful behavior and shows a complete lack of integrity. FTX, I have one simple question: why did you move everything to ftx-exchange. Com, including login and withdrawal functions? That said, I do appreciate the exchange overall—withdrawals there have been smooth and fast, which I value.

Date of experience: April 5, 2025
Italy
1 review
0 helpful votes
Follow Fitri g.
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If I told you that the process was easy, I would be lying to you. After the merger on ftx-exchange. Com and successfully gaining access to my account, the next step was the reactivation process – and that's where things started to get really challenging. It wasn't straightforward at all. I made several mistakes along the way, each one causing more frustration and confusion. But after much trial and error, I finally figured it out. Only then was I able to successfully complete the reactivation and, most importantly, withdraw the funds that FTX had previously taken from me. The entire experience was far from smooth, and it certainly wasn't as seamless as I had hoped it would be.

Date of experience: March 30, 2025
New York
1 review
0 helpful votes
Follow Willie g.
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After the Ftx merge
March 27, 2025

After the FTX merge, I received an email with instructions to link my old account. By following the email verification process on ftx-exchange.com, I was able to reactivate my funds. Within a few hours, I successfully withdrew my money.

Date of experience: March 27, 2025
Hong Kong
1 review
0 helpful votes
Follow uma r.
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Wow ftx is back
March 9, 2025

Wow ftx is back, with their new method is to merge your with the new platform ftx-exchange.com and you will withdraw your money and that's how I was able to withdraw my money today, thanks to ftx team.

Date of experience: March 8, 2025
TW
1 review
0 helpful votes
Follow Filippo B.
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I lost my funds on FTX and was initially told that crypto_reverse could help me recover them. However, I later discovered that these claims were all part of the scam. Fortunately, thanks to the new platform, ftx-exchange.com, I was advised to merge my account there in order to regain access to my funds. I'm incredibly grateful for their help!

Date of experience: March 4, 2025
Italy
1 review
0 helpful votes
Follow Gustavo M.
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Ftx-exchange.com Customer support helped me to get my tokens. Probably there was a technical issues that had to be fixed in the blackened.

Response ftx Support team

Hello,

I urgented your situation. Due to the large number of applications, your application will be approved soon.

Thank you.

Therefore my case is closed and I'm happy again.

Date of experience: February 25, 2025
Greenland
1 review
0 helpful votes
Follow Cheshta D.
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After transferring the money, I was eager to withdraw, but to my surprise, I discovered that my account had been suspended. This was incredibly frustrating and worrying, as I had followed all the necessary steps. In an attempt to resolve the issue, I submitted my details to ftx-exchange.com along with proof of my account ownership. Thankfully, their support team was responsive and efficient, and they assisted me in regaining access to my account. It was a relief to finally get things sorted and retrieve my funds.

Date of experience: February 21, 2025
Italy
1 review
0 helpful votes
Follow Liana g.
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I merged my account on ftx-exchange.com, but it wasn't active at first. With the assistance of online support, I reactivated it and successfully withdrew my funds. However, I won't be investing with FTX again.

Date of experience: February 20, 2025
Mexico
1 review
0 helpful votes
Follow Carolina Ortiz g.
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Ftx_exchange.com is an outstanding platform that impressed me greatly, as it provided a seamless and reliable process through which I was able to successfully withdraw my money without encountering any issues or complications, reaffirming its efficiency and trustworthiness.

Date of experience: February 18, 2025
Brazil
1 review
0 helpful votes
Follow Eduarda g.
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I can't say the process was great, but when they offered me the chance to get my money back, I couldn't refuse. I followed the steps provided, and after the merging process was completed at ftx-exchange.com, I reactivated my account and successfully withdrew my funds.

Date of experience: February 14, 2025