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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Most of the meals are good. The Pork meal with the kale side is not good. The kale is not appetizing. Also, peeling back the corner of a meal is really difficult. I've had to end up cutting around the corner just to get it to vent. The other meals, so far, are fine, but would like more variety and more beef options. I love chicken, but I would like some other options.
Bella was great. Quick professional service. Pleasure to chat with.
Thanks for sharing, William! Bella will be thrilled to hear this!
I have tried various prepared food sites. None of them compare to the quality of Freshly's food and service. The meals are absolutely delicious. The aroma, the texture, and the taste are extraordinary. The meals are substantial and the variety is very good. The seasonings are flavorful and robust without being overdone. The service I received from Chelle G. Was quick and helpful. I recommend Freshly without reservation. Mmmm, YUM!
Chelle will be thrilled to hear this --thanks for sharing, Caroll! Also, make sure to take advantage of our Friend Referral program as well. That's $10 off each week, for two weeks --for both you and your friend!
They were super helpful in helping me change my order and very friendly!
I'm so glad to hear this, Maryfrances! Thanks for being part of our Freshly family!
I was on hold for at least 20 minutes. Then I tried the Chat Room and got Chelsea. She was great! Within a few minutes I had my issue solved.
Thanks for sharing this, Valerie --I know Chelsea will be so happy to hear this! Thanks for being part of our Freshly family!
I thought I had successfully skipped my delivery for May 6. However the four previous meals arrived two which I didn't like. Darryl was very patient and checked to see the 4 different meals would arrive on the 20th after skipping May13 delivery!
I'm so glad to hear Darryl was able to sort things out for you, Myrna! Let us know if there's anything else we can assist with --we're here to help!
I enjoy the convenience and the variety. The food is really good but my husband would prefer bigger portions.
Hi Lisa, thanks for your stellar review! I'm happy to hear how you enjoy! Our meals are currently portioned averaging 13.6 ounces. I'll be sure to pass your feedback with our kitchen team!
Bella assisted me in changing my meals for the upcoming week because I missed the deadline.
She was really helpful! I appreciated her making the process so quick and easy
Hi Julie, thanks for your review! I'm happy we're able to fully assist you, and I'll be sure to share your amazing feedback to Bella -- She'd be very pleased to hear from you!
I enjoyed my first meal very much. It was pasta, sausages, cheese, spinach, in a light tomato sauce So good. Looking forward to meal #2 tomorrow. Oh, by the way, it was ready to eat in 2 mins and 30 secs. Tomorrow I will prepare a small spinach salad to enjoy with my second meal. The serving is just right. You may not need the salad to top off your meal.
Thank you for your amazing review of us, Ann Marie! I'm so thrilled to hear how you've been pleased by our meals, and the overall convenience. I hope you continue to enjoy!
The courier service lost my order but reported it as being delivered. I contacted Freshly at 9:30 pm and was assisted by Jessa A. She was extremely helpful. Refunded my order payment plus also gave us an extra discount. She told me she would do this right away & within 30 minutes I received a return email thoroughly detailing my incident. It wasn't some quick blurb but a sincere well written email. Nice touch. Went above & beyond. Customer service is a thankless job so thank you Jessa. Kevin B.
Thank you for sharing your experience with us, Kevin B! I'm glad we've been able to assist and accommodate you for this issue, and my apologies for the trouble! I'll be sure to pass your thoughts to Jessa A. -- I'm sure she'd be pleased to hear from you!
Received a duplicate order but contacted help and John D. Was quick and efficient in solving my problem. Excellent service!
Hi Jose, thanks for your feedback. I'm happy to hear that one of our colleagues was able to assist and help make things right! Thanks for being a part of Freshly!
My agent was incredibly helpful! Very satisfied with him.
This is great to hear, Michelle! Please know we're always here for you, and if there's anything I can personally assist with, give me a shout over at [email protected]!
This experience was nice. The person helping me was Very helpful, easy and quick thank you
This is great to hear, Reggy! Thanks for being part of the Freshly family!
Marina - quickly and fully addressed my request to make a late change to my order. Thank you!
This is great to hear, Mike! I'll also be sure to share your kind words with Marina --I know she'll be thrilled to hear them. Thanks for being part of the Freshly family!
John D was excellent in addressing my needs. I had a complex situation that wasn't Freshly's fault, however he made an effort to address whatever we coudl to improve the situation. I have overall been very impressed with the customer service at Freshly, and will continue to be a long-term customer!
This is amazing to hear, Shailly! I'll also be sure to share your kind words with John --I know he'll be thrilled to hear them!
I called for help with updating my payment options and applying a recent referral code reward. Jay was very pleasant, patient and knowledgable. It was a very enjoyable experience.
This is great to hear, Michele! I'll also be sure to share your kind words with Jay --I know he'll be thrilled to hear them!
Marina was helpful. I was disappointed that the directions for any individual meal were not online but not her fault. She gave good tips on how to freeze too.
I'm so glad to hear you were assisted properly, Mike! I'll also be sure to share your kind words with Marina --I know she'll be thrilled to hear them!
My request was taken care of quickly. I do like these prepared meals but did not know that i entered a weekly meal program. I'll be back again.
Thanks for sharing this, Dan! I'm truly sorry for any confusion with our subscription nature, and if you have any more questions, I'd be happy to assist. Please don't hesitate to connect with me over at [email protected]!
I received a prompt and friendly acknowledgement of my email. My email has been forwarded so I can't speak to whether my request is being acknowledged or not - not yet.
Thanks for sharing this, Thomas! I'm sorry to hear of any trouble, and I'd be glad to see how I can help. Please don't hesitate to connect with me over at [email protected]!
Great experience. Carl was very quick, helpful and pleasant.
This is awesome to hear, Shannon! I'll also be sure to share your kind words with Carl --I know he'll be thrilled to hear them!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your meal experience with us, Loretta! I'll be sure to pass your thoughts and concerns along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.