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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Convenient. Easy. Fast. Healthy. Wish their was more variety in protein, like beef and seafood.
Great gluten free meals that even my picky husband will eat.
Thanks for the Freshly love, Janice! We love being able to offer delicious meals you can enjoy --whether you need gluten free dishes or simply prefer them!
We have really enjoyed the meals we have had so far. I do like the bowls but wish there was more protein beans or chicken instead of rice. The selection it's good however I wish there were more variety of pasta dishes without meat.
Thanks for sharing this with us, Lisa! We're so happy to be cooking for you, and that you've enjoyed your meals overall. We'll also be sure to share your thoughts on the variety of the dishes with our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customer!
The menus never get boring, always something special to taste.
Hi Rosemary, I'm glad to hear that you're enjoying our meals! Thank you so much for choosing Freshly!
Good food, easy to prepare, only microwave needed, easy as pie!
Hi Andrew, I'm so happy to hear about your experience. Thank you so much for rating us and for being part of the Freshly fam!
I would like lower fat, lower sodium options. I would also like to have more of the main art of the meal, for example more chicken in a meal than the other stuff.
Hi Anthony, thanks for your feedback! Our meals aren't designed for any specific diet, and while we don't offer customizations at this time, I'll be sure to share your thoughts with our chefs as we're always seeking to improve. Thanks again!
Order came on time and packed beautifully. Put in refrigerator and popped into microwave at dinner time. So far, they are delicious.
The meals are top notch, excellent taste, the portions are perfect and I wish I would have found out about Freshly much sooner, Thank You Freshly!
Hi Eugene, I'm so happy to hear about your experience with our meals. It's our pleasure to cook for you. Thanks for rating us and for being part of the Freshly fam!
John P was very helpful, professional & kind.
Great qualities to have in an employee.
Thank you!
Hi Lola, I'm so happy to hear about your experience with our service. Thank you so much for rating us!
I chatted with Christopher, and he was very helpful and answered all my questions
Thank you for your rating, Jacky! We're thrilled to know that Christopher was able to fully assist you. We'll be more than happy to share this feedback with him!
I was impressed with the selections and very appetizing menu items. The cost is fair as well. The customer service is excellent. We had to cancel for a while, we had both caught the Covid virus. Eating anything was not enjoyable. Freshly was very understanding and cancelled our plan and orders.
We're so sorry to hear about this, Rick. We hope that you're both doing fine now. We appreciate this stellar rating and we're looking forward to creating more amazing meals for you!
The food was Delicious. Extremely convenient. Great for portion control meals.
It sounds like we're great together, Joan! You can also connect with our Wellness Experts at [email protected] to go over which meals can meet your goals.
I'm new to Freshly and just received my first delivery. And so far everything has been good. I like the variety of the meal selections, and free shipping. I had my first meal tonight, Chicken Tikka Masala, and I thought it was great. I'm looking forward to trying the rest.
That's awesome to hear, Aaron! You clearly have a great taste, and we'd love to hear more. So keep sharing!
Product shipped and received same day. Packed better than other Subscription food boxes with all recyclable materials. Instantly heated one up and it was fantastic.
Very very happy with quality, packaging, delivery and price
Thanks for sharing this with us, Kelly! I'm thrilled you've enjoyed your meals, and would like to hear more about your favorites so far. So keep the feedback coming!
Thanks for this rating and review, Reid! I'm so happy you've enjoyed our meals and service --it sounds like we're pretty good together!
Excellent food and wonderful customer service. I'm thankful for freshly since I'm unable to go to the grocery store during covid since I'm immune compromised. So many delicious options
Operator was very courteous and helpful. It made getting a new password so much easier.
Thanks for sharing, Marykay! I'm so happy to hear our team was able to help --we're always here for our customers!
We have 3 meals a week from Freshly. All have been very good, microwaved read3in 3 minutes or less, good portions and mostly 500 calories or less.
Thanks for the rating and review, Robin! I'm so happy you've enjoyed our meals --it sounds like we're pretty good together!
As a person with terrible back problems and cooking became very hard to do,. It was all I could do to get my dog and cat fed. I heard about Freshly and got into a conversation with customer support (Megan who is one superb person!) one evening, with an offer to do a trial which we did. We loved the meals and went on a plan for a good price and at the time we started we loved everything we ordered and it was really pretty new at the time. Even now Freshly's price can't be beat, I still can't do much in the cooking area but Freshly has changed so much as they have grown which happens, you cater to the masses. We find that we pick the same things over and over because everything new has to be on the "spicy" side to please (I guess) the vast majority of customers. We are not in that "vast" majority who likes everything so hot you sweat to eat it. We continue with Freshly because it works for us. We do skip because we find we try to stretch meals out by finding something else to eat as we're bored with the "same things" that we DO like. Freshly was and still is a relief in my life, I wish it would bring that smile back to my face we like variety too...
Hi Kathy, thank you so much for sharing your experience and honest feedback with us. I do apologize for any inconvenience and if we don't have enough variety for you. We typically add one new meal each week while keeping most of our favorites based on customer feedback and ratings. Rest assured, we take these issues seriously, and I'll be sure to share your thoughts with our team. In the meantime, you can visit our menu and check out the indicator tags below our meal pictures to know which ones are spicy or not. Again, thank you for sharing your thoughts and for choosing Freshly!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for this rating and review, Breanne! I'll be sure to share your interest in more dish variety with our kitchen. Our chefs love cooking for you!