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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It was fine but I do not know about implementation since it will happen on the future
I requested to skip 3 weeks due to traveling.
Hi Demi! We're so ecstatic to hear you got all your issues resolved efficiently! We really appreciate your 5-star rating!
Aljun, did a fantastic job in handling two different task that would have taken me an indeterminate amount of time had I been left to learning how to do it on my own.
Hi Ron! Aw, that's great to hear and I'm thrilled you were taken care of and saved valuable time! I appreciate the 5-star review, and I'll make sure that Aljun knows of your kind words! Thanks, again!
Alex was most helpful and resolved my issue in just a few minutes!
Hi Julie! Thank you so much for your stellar 5-star review! I can tell you we take great pride in our customer service, and I'm very pleased that Alex took care of your issue -- and in just a few minutes!
Called out of town without skipping my week's delivery. Ryan was so helpful in setting it right.
Hi Anna! Thank you so much for your 5-star review! I'm very happy that Ryan was able to assist you! Thank you, again!
I forgot to cancel a delivery while I was out of town. I noticed the charge on my credit card and contacted Freshly right away. Alex F was super helpful and quickly cancelled the order for me so the food wasn't delivered.
Hi, Cat! It's totally understandable that a delivery can be forgotten, especially when you're out of town! I'm thrilled that Alex was super helpful to you in getting this delivery canceled ASAP! I know Alex will be proud to know you appreciated the effort!
Ryan, helped me with a delivery that was stolen. He was wonderful to deal with.
Hi Sharon! I'm so disappointed that you had a stolen delivery! However, my heart was filled with pride that Ryan took good care of you on this issue. Rest assured, I'll make sure your kind words are passed along to him!
Bella was extremely helpful with changing my order cause I missed the deadline
Hi, Janet! Thank you kindly for the stellar 5-star review -- I truly appreciate it! And, I'm thrilled that Bella was most helpful to you in changing your order. I'll make sure your kind words get back to her as I know she'll appreciate them!
Hi John! Wow! It's so great to hear that you're enjoying the meals thus far! We hope you stay loving the meals!
It was well, was provided the information needed. CJ was very helpful with the information.
Hi Andrea! Thank you so much for taking the time to leave this review! We're delighted to hear you had an awesome customer service experience with CJ!
CJ in the chat helped me in a very timely manner to get exactly what I needed. Friendly and efficient!
Hello Jeffery! Thank you for this tremendous review! We'll be sure to let CJ know what a fantastic job he did!
I am very pleased with the help that I received. My delivery date has been updated!
Hi Glenda! Thank you so much for this review! We're happy to hear that your delivery issues have been resolved!
I am new to Freshly and had a few questions, I opened an Online Chat and spoke with Nhonie. She was Wonderful, she not only answered my question thoroughly but she also provided me with iinformation that was as well very helpful. I can't wait to try the meals that I will order.
Hi Tina! We're delighted to hear that you had a wonderful and helpful customer service experience with Nhonie! Thank you for taking the time to leave this review.
Christopher was great! We need to cancel the shipment because we were going to be on vacation. Christopher handled it quickly and was very friendly. No trouble at all.
WOW! I'm very pleased to know that Christopher was as quick as a flash in resolving your concern! Our customers' convenience is one of our top priorities, so it's truly our pleasure to make things right! Thanks for leaving this wonderful review, Judd
Christopher was very helpful! He answered my questions efficiently and knowledgeably. He was compassionate and polite.
Sounds just right! Thank you for this lovely feedback, Julie! I'll make sure Christopher gets a shout-out for the amazing job that he's done!
Ryan and Bella were both VERY helpful and took their time to refund me the food I did not receive. I was disappointed not getting my meals for the week delivered to me, but their help made it better.
One of the meals I was sent was not what I ordered. I have been given a credit for the erroneously sent meal.
Hi, Loretta! I'm disappointed that you received an incorrect meal! While mistakes can occur, I'm happy that you reached out to us, and the issue was satisfactorily addressed for you! Thank you, again!
Very helpful in chat; my first order was missing a meal and he helped with that and was very friendly
Hi, Shaina and thank you so much for your 5-star review! I'm sad that the delivery was missing a meal! But, I'm thrilled that Fritz not only helped you but was friendly in doing so! I'll make sure I pass along your kind comments to Fritz!
Seemed nice, but not helpful. Said I could edit my address to leave notes for the delivery driver, except one thing: You Can't Edit your address, only create a new one. And another thing, the new address with the notes for the delivery driver will not work for 2 weeks, so the first order may as well be canceled because the delivery is now going to get botched. I don't understand how something so simple can become so complicated without anyone able to do anything, anyway...
Hi, J. N.! I'm saddened to hear of this frustration with editing your delivery address and we're to help! I'll reach out to you privately so we can satisfactorily address this issue and treat you right!
My experience with the Freshly live chat was great—Reg, the customer care agent, was helpful, patient, and resolved my issue promptly. Thank you!
Hi Juan! I want to thank you for your review! I'm very happy to know your issue was taken care of -- and promptly! Reg is awesome, and I know Reg will love to hear your kind words. Thank you for being part of the Freshly fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francine! Thank you for your 5-star review! I will make sure I pass along your review to Ryan as I know he'll appreciate it! I'm also going to reach out to your privately to see if we can be of any further assistance with the skipping issue you mentioned! Thank you, again.