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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Reg did a great job understanding and addressing my issue. There was some damage to one of my meals during packing and it was handled professionally and satisfying my concern.
I am a new subscriber and Kenny was very helpful in answering my questions!
Greetings Liz! Thank you so much for this wonderful review! It's great to know that Kenny was able to provide a very friendly and helpful customer service experience for you. I'd be happy to share this amazing review with him!
I could not log in to my account. Contacted Fiba for help and was linked to Kenny. He identified and solved the problem within minutes. Very efficient. Very cordial. Great experience.
I ordered 12 meals but only received 10. I contacted customer service and worked with Pheter to secure a credit for the missing meals. He was easy to work with and in a short time he assured me that I would have a credit in my account.
While I'm bummed about your recent order experience, I'm beyond delighted to hear Pheter was able to patch things up for you! I'll make sure to share this with the rest of the team and of course, give Pheter a big shoutout for doing such an amazing job assisting you!
I had a question about referrals. Got a discount code for my pt clients within minutes.
Hello Korey, thanks for your excellent review! I'm extremely glad to hear that our Customer Care Team was able to provide you a remarkable customer service experience!
So far the food has been great. I missed the deadline for skipping or updating the next order and Celine was able to update that for me even after the deadline has passed. I'm very happy with the customer support so far and it's easy to contact them through the app.
I'm so happy to hear that Celine was able to make things better for you, Phil! Thank you for the 5-star rating! We're happy to have you here with us!
I was unable to skip my meal my the cutoff time so was charged for the upcoming week. Reg was able to reverse the transaction as I still have meals from last week. Thank you very much!
Wow! I'm glad Reg was there to take care of you and your concern! Thank you for this amazing 5-star rating, Don!
Wanted to cancel my order and get a refund. Celine was very quick and kind and answered all of my questions. This type of service makes my reconsider cancelling my subscription.
Another awesome job from Celine! Thank you for the positive review, Kia! We appreciate you being part of our Freshly fam!
I have had bad experiences with FedEx, and Charm helped me figure out how to make sure I get my shipments from UPS. This is great, since if FedEx was the only option, I would have to discontinue getting Freshly. Thanks Charm!
Hi Sam! Thank you for this excellent review! I'm so happy Charm was able to make things better for you! And no worries, your praises will surely reach her!
I called for assistance regarding delivery and the help I received was even above what I was expecting. Thank you!
We're always happy to help, Nikki! Thank you for this 5-star rating! Have a great night!
Toni was fast and helpful in making sure I received credit for a delivery that was delivered to the wrong address.
Oh WOW -- I'm thrilled to hear that Toni was able to addressed your concern in a timely manner! Thanks for reviewing us, Dan, I'll surely share your feedback with her!
I contacted Freshly concerning a menu item that was available for the first time last week but is not available this week. For my inconvenience, I was given a credit on my account-- I didn't even ask for anything! Thanks, AJ!
Hi Heather, thanks for sharing your awesome customer service experience with us! I'm filled with joy knowing how AJ went above and beyond in assisting you! I'll be sure to give him a big shoutout for doing such an amazing job!
They have great customer service! I used the chat feature, and Ryan quickly accommodated my request. I'm so excited to try their meals!
Hello Kat, thanks for your awesome review! We aim to provide not just delicious meals but also a remarkable customer service experience and hearing how Ryan assisted you with utmost value brings us so much pride and joy! We hope you enjoy our meals to the fullest!
I forgot to update my weekly meals, and I didn't really want the ones that were chosen. Pheter was very helpful and was able to change my order. I appreciate the awesome customer service.
Providing a hassle-free and convenient customer service experience is always on top of our priorities, so knowing how Pheter was able to work things out for you absolutely blew our socks off! Thanks for your review, Heather!
Aljun was very pleasant and apologized on behalf of Freshly. To my surprise, I was issued a refund for a week's meals. I was also asked for my phone and the best time to call. I fully intend to continue as a customer.
While I'm saddened to hear about any trouble, I feel reassured knowing that Aljun was able to rectify the issue! Thank you for this awe-inspiring feedback, MaryRuth! I'll see to it the Aljun gets the praises he deserves!
I needed a little assistance in switching some meals and Marc was so helpful in doing so! I love chat so easy!
Indeed, he is! Thanks for dropping this magnificent rating, Kath!
We are moving in November and I had questions regarding address change and delivery date. Marcus was very helpful and provided a link I can use when I need to change my address.
I'm beyond delighted to hear how Marcus assisted you in full swing! This feedback is greatly appreciated, Lezlie!
CJ was terrific in answering my questions in a direct and friendly way. You've created a customer CJ!
Another job well done from CJ! Thank you for leaving this review, Kate!
Celine was very helpful helping us change some meals when we had trouble saving meals on the app. We were very satisfied.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
While I'm saddened to hear about any trouble, I feel reassured knowing that Reg was able to rectify the issue! Thank you for this awesome feedback, Darren! I'll see to it that Reg gets the praises he deserves!