FreeTaxUSAReviews 289

These people entered in a fake bank account and stole my 2019 taxes, stimulus and is stealing my 2021 stimulus. Do not use the dumb $#*! thieves im about to get the federal government involved asap

I filed with freetaxusa on February 12 2021 I finally got a status change on where's my refund only to find out the sent the deposit on February 24 so where the hell is my money because it never made it to my account. I dont know what to do because you cant call anyone this is ridiculous. Please help!

Free Tax USA is worthless. You do not have to worry No more of my buisness plain and simple. I mean this Turbo only

My return was accepted 02/10/2021, still no refund. Used HR Block for someone else, their return was accepted 02/15/2021, and they already received their refund.

OMG. I've been reading through some of the one-star reviews and they all seem to be written by people who should not be doing their own taxes.

I have a pretty complicated return with a rental property, investments, my wife's unemployment during COVID, credits for energy-saving upgrades, Health Insurance purchased through the Exchange with Premium Assistance, etc. I have always used TurboTax Premium in the past and taxes took me many hours to do.

This year I stumbled across an ad for FreeTaxUSA and it said I could do my taxes and efile for free even if I had rental property and other complex issues. I decided to give it a try. First, it allowed me to import my TurboTax file from last year, which sped up the process. It took me less than a third of the time to do my taxes compared to TurboTax. Yes, you have to pay $12.95 to complete and efile your state return, but TurboTax charges more than double that just to efile your state return. I've always chosen to print out and mail the state return instead. So $12.99 is a bargain. And the version of TurboTax that I was forced to buy because we own a rental property was $70. FreeTaxUSA is free.

I will be using this service from now on.

I tried turbotax last year and they wind up taking almost all my refund by charging more than my refund. It took 3 months to get my refund from irs through turbotax which I give 0 + stars, Bad Place. I tried Freetaxusa this year and it didn't cost me a dime and they helped me get a awesome refund back without any lies or hassles unlike turbotax who says that my stimulus check will be on my card ( Never showed up on the card). So yeah Freetaxusa is the only way to go. THANK YOU FREETAXUSA.

FreeTaxUSA uses their bank account routing number on your return. No heads up. So, you whole return goes to them instead of you. Therefore, your future stimulus or other payments go to the routing number that the IRS has on hand. No phone number means "SCUMBAG" outfit. Stay away from these $#*!s.

Fast free and easy. I've used this place for a few years and I will say that I've not had an issue with any aspect of this site. I started using FreetaxUSA when my brick and mortar tax preparer didn't send my return and I didn't receive my refund until September. Last year, I had it by February 15th. This place is so free that I upgraded this year just so I wouldn't feel like I'm stealing.

I saw pretty much from the start that filing my state taxes would be $14.99 and I happily paid the extra $6.99 for the deluxe/audit assist option. Not only was this the first time in several years that I've had to file taxes, but it was the first time I had to file as a self employed translator. I expected the whole process to be a nightmare, and frankly, it was until I found this site. I was reading up on what forms I needed to file as a freelancer and was getting frustrated. I saw an ad for FreeTaxUSA and thought I'd just take a look. Glad I did. It was easy to report my income and business expenses, and a huge weight off my shoulders finding a tax filing site that doesn't charge a ton and knowing that doing my taxes next year will be a relatively simple task. I was dreading filing my taxes, but FreeTaxUSA was a great find and a huge help. I really can't stress enough what a comfort it is to have this done and know that someone can help me if any issues do arise.

This has been the most upsetting situation. I e-filed my taxes with FreeTaxUSA, received a confirmation email stating that the tax and amended tax was accepted. Both was charged on my debit card but neither got to the IRS. I have a brain injured husband that I've been taking care of for 17 years and I always have to mail in an injured spouse claim after filing taxes electronically, which I did this year. The IRS received the injured spouse claim I mailed in but never received my 2019 taxes which where electronically filed, so when my husband would have received the stimulus check he didn't, it went to child support because the injured spouse form could not be considered because they didn't received the 1040 form which I e-filed thru you all. I am very upset and disgusted. We are still trying to fix this issue and I am sick. You all have cost my home a financial hardship. DISAPPOINTMENT IS NOT EVEN THE WORD FOR WHAT I AM FEELING!

Just like many others my taxes were rejected so my taxes could not be completed on time. Now I have to pay a real CPA to fix what ever is going on and they are giving me the run around A rejection means they did not do their job, this should trigger and auto refund. I will be contacting my Bank and I already contacted the BBB. I thought it was a simple mistake on their end but I am believing what others are posting this company is a scam. If I receive my refund I will update this. UPDATED: I did receive a full refund.

In 2019, after filing 2018 tax return, FreetaxUSA double charged my credit card. 2 charges for $15.89 for one return in Pa. I disputed the charge... rightfully so. One charge for $15.89 was retuned. Problem resolved or so I believed. Fast forward to filing the 2019 return in the year 2020. After completing the tax return. My credit card and a few other cards of mine were denied. The reason stated was that there was a past issue of payment. I contacted customer support and they stated that their was a "chargeback" which cost them $15.89 plus a $35.00 fee to the credit card company. Therefore they refused to file my return. This was their mistake... not mine. Yet, they retaliated by refusing to file my return. However, they said they would file my return if I agreed to pay them $15.89 PLUS the $35.00 fee the credit card charged them. I was expected to pay them around $50.00 for their mistake. The kicker is they did not let me know this until I attempted to file my return. Subsequently, I missed the filing deadline and will be charged late filing penalties and interest... for THEIR mistake. Don't think so. Adios FreetaxUSA. I will not be responsible for YOUR mistakes. There are MANY MANY better options in my opinion.

I filed my taxes back in April and they were rejected... fixed the error and refiled. My return was accepted and here I am almost 2 months later with no stimulus payment nor my refund. I sent in 8 emails and got a reply from Zendesk in India with some nonsense reply. I asked for a manager to email me and she told me she
She's been working for the IRS for 20 years and once it's accepted it's no longer her issue contact the IRS. She then went deep into my private file and told me that she saw didn't care if I reported them to the BBB because she's confident in her company and her 20 years at the IRS... this company is run by the government or good" friends" of the IRS. They track what you submit even though I did my own taxes they spy on you. And have all of your information. I seriously hate this company use h & r block instead they have real CPA and an accuracy filter guarantee. Online scam business. Government bullies

Tax person got Covid, went to a second person and those taxes would have sent me to jail. Decide to do them myself, yeah like 13hours. In between the IRS website and FreeTax customer service, I was able to muster through. I also learned alot. I do respect Tax people, because its cumbersome detailed work. If a person has stocks, you also have the option of "summarizing (totaling 1099-B)" so you don't have to list each and every stock since there's no import as of yet. Overall, I was pleased with site and the expediency of their knowledgable, detailed customer service. Will be using them next year. Because the tax people ala-cart you on the forms, you save quite a few bucks. I needed Sch- C, D, 1,8949 and State. 14.99, can't beat that, easily would have cost me 450.00. I won!

The company advertises "File advanced and simple federal taxes for free". Might be great for simple returns but definitely not for advanced: it cannot import information from brokers. That makes it totally useless if you trade stocks and get dividends: try to enter all this info by hand. Better spend $100 and save many hours. Also, because it's only online app - you cannot use it for modeling your taxes: how much to withdraw from retirement accounts, what to sell, etc.

I went through the whole process this year with both TurboTax and FreeTaxUSA to see the difference. Turbo tax is easier to understand for the most part, and found me about $60 more to deduct, but since I'm self employeed and operate in several different states the tax prep fee was almost $300. FreeTaxUSA takes a bit of careful reading, but ended up at almost the same result and the tax prep fee was around $50, even with the add-on for amendments just in case. Worth it for me. If I get audited or something I'll update this, but right now this seems like a good deal.

Used their services for filing income taxes for federal and state. I used the website every year for about 6 years. Was good and easy for me.
The problem arose when I filed for 2019 1040 forms at the end of January. I filled out the forms, as usual, and got the amount that was due back to me. I entered my debit account information to pay for the service, as usual. Everything done with, I thought. Over 2 months later, I received emails (3) stating I owed $14 for services and it would be deducted from my bank account. I kept sending messages saying it was done in January and received my return in 2 weeks time.
The company and the employees who run the business of accounting should have the info at their fingertips and the tools to use them. A few minutes to fix, but lack the initiative.